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Customer Service Manager

Location:
Los Alamitos, CA, 90720
Salary:
$80,000 - $120,000
Posted:
March 15, 2012

Contact this candidate

Resume:

CRISTIAN HUNT

***** *** **.

Los Alamitos, California, 90720

Phone: 714-***-****

jtvah3@r.postjobfree.com

OBJECTIVE:

To continue succeed in new challenges and build upon what I have accomplished. I am extremely driven, self-motivated, and creative, exemplifying outstanding interpersonal skills, attention to detail, and problem solving abilities, with a management background. I consistently obtain high performance through cohesive teamwork, analysis, adapting, prioritizing, planning and organization abilities.

SKILLS:

• Able to build outstanding rapport with clients, colleagues, and direct reports in order to develop a climate of enthusiasm, teamwork, and cooperation

• Excellent bi-lingual written and verbal presentation skills

• Skilled at teaching/instructing/training employees in order to provide outstanding customer service

• Highly motivated and determined with a can-do and whatever-it-takes attitude

• Demonstrate an advanced ability to use Microsoft Suite applications

• Strategic thinker able to problem solve and multi-task, working best under pressure

• Very proactive while being able to be a self-starter under no supervision

• 12+ years of successful managerial experience

EMPLOYMENT HISTORY:

AmeriGas, Gardena, CA

Operations Manager (September 20, 2010 to Present)

• Managed three production facilities with a total of three supervisors, two DOT over the road drivers and more than 20 employees that produced and distributed barbecue propane cylinders throughout the southwest region, including all of Southern California and parts of Nevada and Arizona

• Oversaw all hiring, training, disciplinary actions, terminating, safety training and compliance, company policy and procedures, employee human resources needs, payroll, scheduling, production, logistic distribution, accounting, budgeting, and capital projects to help improve safety and productivity

• In the first year of employment, my area of responsibility’s volume increased 15% over the prior year and exceeded 1.3 million propane cylinders; which was over 11% of the company’s national total volume. By far the most for any operations manager in the country

• First year’s total gross profit exceeded 9.8 million dollars

• Beat budgeted production cost goal of $1.72 per cylinder by $.05 in first year

• Beat first year budgeted EBITDA goal exceeding 7 million dollars

• Improved employee’s work habits to comply with safety procedures, company policy, and to meet goals to have pride in what they do

• Implemented new training programs, safety meetings, 5s programs, employee development, among others

LA Mart/Merchandise Mart Properties Inc, Los Angeles, CA

Operations Manager (June 24, 2009 to September 17, 2010)

• Managed security, dock, janitorial, and parking departments on a daily basis

• Supervised up to 30 direct reports including Teamsters Local Union 986

• Helped plan, schedule, and coordinate special events and projects

• Oversaw operations during special events and projects

• Coordinated with state-funded programs to reduce energy usage

• Implemented new recycling programs for the building

• Continuous efforts put in to reducing the building’s carbon foot print

• A liaison with production companies during commercial or TV show shoots on site

• Managed storage license agreements on-site

• One of the building’s main contacts for IT and phone line problem solving or planning solutions

• Maintained a professional and friendly rapport with clients, colleagues, and direct reports

• Ensured employees worked with safe working practices and proper operating procedures

• Coordinated with Engineering department on building repairs and/or maintenance

• Implemented new operational procedures for all applicable departments to better suit building’s needs

MTC/Ports America, Long Beach, CA

Vessel Superintendent (November 17, 2008 to February 17, 2009)

• Supervised ILWU labor force for vessel loading and unloading, in accordance with daily vessel plans

• Ensured that each foreman and the labor force in entirety were lined up with daily specific operations

• Instructed foreman and the labor force in entirety with safe working practices and proper operating procedures

• Acted as a focal point for any stevedoring issues that arose

• Followed company management policies and procedures, collective bargaining agreement, and local practices in the application of supervising subordinates

• Filed payroll reports daily

• Investigated and filed damage and injury reports, when applicable, accordingly

• Advanced computer skills with custom computer programs used on a daily basis

U.S. Airways, Phoenix, AZ

Stock Clerk (August 25, 2008 to November 15, 2008)

• Received numerous accolades for quick learning and adapting skills

• Certified completion of general awareness in hazardous materials familiarization

• Verified completion of forklift operator safety training

• Daily use of Sceptre and PrdMap computer programs

• Responsible for shipping and receiving of Aircraft components, expendable material and aircraft tooling system-wide

• Conducting cycle counts of inventory, monthly shelf-life audits of all shelf-life controlled materials, and other inventory functions

Los Angeles Times Distributor 0726, Costa Mesa, CA

Warehouse associate to Operations Manager (October 1995 to July 2005)

• Received numerous accolades for supervision, as well as length of time at the company

• Managed and supervised upwards of 40 direct reports at a time

• Managed marketing, advertising, sales, and account operations

• Responsible for training all new employees

• Responsible for scheduling all employees to meet daily deadlines

• Daily warehouse inventory

• Ensured quality assurance and customer service by helping maintain our clientele dealing with customer concerns

• Advanced computer skills with custom computer programs used on a daily basis

• Ensured employees worked with safe working practices and proper operating procedures

EDUCATION:

Arizona State University, Tempe, AZ

Bachelor of Arts (August 2005 to May 2008)

Major: Anthropology

Minor: Sociology

Orange Coast College, Costa Mesa, CA

Associate of Arts (January 2003 to May 2005)

Major: General Education

LANGUAGES SPOKEN:

English and Spanish

COMMUNITY or OTHER ACTIVITIES

Volunteer – Habitat For Humanity

Volunteer - Santa Ana Zoo

Volunteer – Summer program at a children’s day camp in California

Received certification in food preparation by the State of Arizona

Organized fundraising events with local sports teams to benefit local non-profit



Contact this candidate