Customer Service High School
Resume:
Adrian A. Cubillas
**** *. **** ***. ************, PA 19140
****************@*******.***
Objective
To utilize my customer service, communication and organizational background gained in previous employment with an establishment where I can make a significant contribution towards the growth and development as well as the success of the company.
Education
1999 - 2003
High School diploma, Pueblo High school Tucson, AZ
2003 – 2012
Associates of Liberal Arts and Associates of Fine Arts (official awarding August 2012), Pima Community College Tucson, AZ
Present
Pursuing BA/ BFA degree, Temple University Philadelphia, PA
Skills
• Customer service skills in ability and through telephone communications.
• Training/ Tutoring experience.
• Coordinate and execute multiple tasks.
• Communication skills as applied to interaction with co-workers.
• Supervisors to exchange or convey information and to receive work direction.
• Communicate Human Resources policies and procedures.
• Bilingual Spanish/English
• Filling, data entry, 65 wpm and modern office equipment.
• Supervisory performance.
• Inventory systematization skills.
• Macintosh/PC and software application programs.
• Modern office equipment use and cash registry pro-efficiency.
• Maintain confidentiality.
Employment History
08/20010 to 05/2011 – 06/2011 to 05/2012
Pima Community College, Tucson, AZ
Lab Aide for Pima Community College photography department.
• Front desk person for PCC photography department. Directed and answered student questions.
• Answered multiple landline calls, took messages, filling, checked equipment in and out to students and scheduled appointments.
• Logged student personal information, confirm tuition receipts, log and track equipment check out forms.
• Logged student print counts, inventory on inks and cameras and camera equipment on excel.
01/2009 to 5/2012
Crescent Tobacco and Newsstand LLC, Tucson, AZ
Senior Sales Associate for a leading provider of fine cigars, tobacco, tobacco products, rare and various
periodicals.
• Provided cigar shoppers with specific cigar information helped rare magazine shoppers.
• Consulted with premium cigar and cigarette representatives as well as cigar shoppers.
• Ordered various merchandise, verified incoming product, inventory control, deposit prepping and delivering, invoices, bank orders, safe and register balancing.
• Oversaw employee work and productivity and reviewed applications for prospecting new hires.
05/2007 to 01/2009
Gamestop, Tucson, AZ
Key Carrier for the world’s largest multichannel retailer of new and used video games.
• Processed refunds, product reservations, hardware trade-ins and magazine subscriptions.
• Heavy filling duties, organizing, inventory and processing confidential customer info in to GS POS system.
• Checked for updates on policies, methods and procedures via GS email on POS system.
• Marketing projects, price changes and dealing with defective hardware and repairs.
• Supervised shrink control, deposit prepping and delivering, balanced safe/registers and bank orders.
References
Excellent references upon request.
Contact this candidate