Customer Service Medical

BOBBIE BUTLER

*** ****** **** **** • Clarksville, AR 72830

479-***-**** • ************@**********.***

ent in multiple office software Such as Microsoft office, Medical Terminology, and Coding and Billing.

EDUCATION

Associate of Arts in Business Administration 2011

American InterContinental University Hoffman Estates, IL

• ¬¬Concentration: Medical Coding and Billing

• Relevant Coursework: Introduction to ICD Classification and Reimbursement, Introduction to Coding and Billing, Fundamentals of Healthcare Technology, Project Management, Introduction to Accounting

SKILLS AND ABILITIES

ICD-9/CPT

HIPPA Regulations

Medicare/Medicaid

Presentation & Material Development

Accounting / Recordkeeping

Conduct & Monitor Daily Operations

Office Management & Business Logistics

Analytical & Problem Solving

Educational Research

Blue Cross Blue Shield

PROFESSIONAL SKILLS

Comprehension Skills

• Knowledge of CMS 1500, (HCPCS), Healthcare Common Procedure Coding System, CPT Codes, ICD9, Medical Records and Billing.

• Knowledge of filing and retrieving medical records in accordance with terminal digit filing system, researching lost or missing records, setting up and maintaining office files and keep correspondence and reports available for reference.

• Competent in financial reimbursement, billing and collections, CPT, ICD9 and HCPCS coding, medical group operations and managed care concepts

• Keen knowledge of Med soft

• Oversees the collection of patient insurance information and payment, ensuring that bill generation is accurate and payment is collected successfully

• Knowledge of manual and computerized scheduling, billing, and medical/insurance records management, including major carriers and Medicaid.

• Used Microsoft Office 2007 to communicate and develop planning and training strategies

• Types 40-50 WPM

• Ability to provide customer service by utilizing accurate product knowledge and offering recommendations to clients

• Utilizes print media and word of mouth to increase revenue for personal business

Problem Solving Skills

• Innovative problem-solver who can generate workable solutions and resolve complaints.

• Apply logical reasoning and make independent decisions

• Recognizes customers’ situations and effectively re-evaluate as they arise.

Communication Skills

• Effectively diffuses any conflicts between colleagues and customers. Utilizes effective communication skills for all parties to have a mutual resolution.

• Strong social perceptiveness through working with a diverse variety of people.

• Able to establish objectives and needs to the mutual benefit of the client

• Possess ability to recognize and communicate variances in key medical practice indicators

• Provided a positive working environment and handled employee issues appropriately and in a timely manner.

WORK HISTORY

Housekeeper 2003 - 2011

Self-Employed Clarksville, AR

¬¬

Food Processer 1997 - 2003

Tyson Foods Clarksville, AR

¬¬

Waitress 1992-1996

Clarksville, AR

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