KELLY G. JORDAN

**** ******** ***, *******, ** 94601

510-***-****

jtnwrj@r.postjobfree.com

IT SUPPORT

COMPTIA SERVER+, NET+, A+ and DCSE CERTIFIED

TECHNICAL SKILLS

Windows 98, NT, 2000, XP, MS Office 2000, XP, Sun Solaris OS, PC Anywhere, Timbuktu, Real VNC, MS Access, Active Director, McAfee and Norton utilities, Lotus Notes, Novell, Wireless VPN, Dell, Hp-Compaq, IBM, Machine, Toshiba,PowerSpec, Shoretel, Lexmark, Dell, HP and Xerox local and network printers.

WORK HISTORY

Prism Point Technology

Printer Tech 9/10-Present

As an On-Site Printer Technician, I install, de-install, maintain, and provide preventative maintenance on mono and color stand-alone and networked printers, multifunction printers/copiers installed at customer’s locations. I provide a high level of support for our customers by exhibiting a high degree of technical proficiency, excellent technical skills and professionalism. I also serve as the first line subject matter expert answering technical and application questions. Maintain accurate and complete documentation, inventories, parts orders and returns, assigned company assets and other administrative paperwork.

Tolt Service Group 3/10-9/10 Temp Regional Service Tech

Troubleshooting, maintenance, repair, and recovery of failed IT hardware in live retail and office environments.

Edit trouble tickets assigned to the work zone; order parts for completed tickets.

Maintain spare and parts inventory in van for multiple customer environment.

Maintain Inventory Control practices and standards.

Disys 10/09-3/10 Field Tech III

Install PC’s, monitors, printers and all in one’s at Insurance agent’s offices throughout Contra Costa County during office hours.

R & R Solutions 8/09-9/09

Server Tech

Install IBM Blades in Blade center nightly on predetermined route.

Call store manager to prepare for arrival during off hours or after close. Route consists of Wal-Mart and Sam’s Club stores.

Call network admin to verify discovery and valid IP address.

Insight 2/09-6/09 Lead Install Tech

Coordinate 3-4 techs and a cable tech for nationwide rollout with Major bank conversion.

Install replacement computers and network printers; verify network connectivity, and then image.

Cilicon Solutions 10/06-Present Field Service Engineer

On call 24/7 for work in the Greater Cincinnati area covering a minimum of a 30 mile radius from your home.

Replacing hardware such as PC's, servers, routers, and anything applying to Network Installs. Working on POS systems is also a big part of the responsibilities because many of the clients are in the restaurant industry.

This is a part-time on-call position that could become full time depending on area, availability and expertise.

Trasys 5/06-5/08 PC Support Tech

Support moderate to difficult aspects of the client environment, including researching, defining, developing, testing, implementing, maintaining, and managing client systems, especially in the desktop management and field technology initiatives, in large user environment.

Rescuecom 9/05-2/09 Field Service Tech

Troubleshoot, diagnose and repair PC's, Mac's, monitors, scanners, printers and all-in-ones at user’s site.

Install, update and repair software and some network devices.

Consultants2You 8/04-9/05 Help Desk Analyst, Site Tech

Two day projects at local university assisting incoming students get connected to campus with LAN.

Help Desk is taking calls on several corporate accounts and helping end users with hardware, software and configuration issues, as well as some desk side support at our call center using Power help ticketing software.

Pomeroy IT 9/04-4/05 Install Tech, Travel Team

Travel to sites throughout US and perform installs and disposals on various accounts.

BancTec 7/04-9/04 Field Service Tech

Repair and install pc's, notebooks and printers in the field throughout Central to Southern Ohio, Central to Southern Indiana and Central to Northern Kentucky.

OTX West 5/03-5/04 PC Technician

Receive public and private donations of pc’s, Macs and related equipment.

Rebuild systems to Oakland Unified School District specifications.

Offer weekly technical support; provide 3 hours training per family on pc usage.

Network installs at schools.

Xerox Document Center 2/01-8/02

Docutech Operator (Assigned by Printstaff)

Printed training manuals, flyers, reports, forms and presentations using hard and soft copy for Bank of America.

Maintain equipment and workspace.

CPI 5/00-2/01 Docutech Operator (Assigned by Printstaff)

Printed employee manuals for “Dot Com” companies in Silicon Valley.

EDUCATION

Gordon University, Grayslake, IL

Bachelor of Computer Science (B.CompSc.), 2005

Peralta College, Oakland, Ca

A+ Certification preparation course, lab and personal and financial courses, 2003

Comptia A+ IT Technician exam

San Francisco City College, San Francisco, Ca

Studied Principles of Digital Printing II and I, 1999

They are an introduction into understanding and operating the Xerox Docutech135

* References available upon request.

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