Customer Service Administrative Assistant

Debbie Riddle

***** ******** *****, ******** ****, OK 73170

405-***-**** cell phone: 405-***-**** E-mail: *********@*****.***

Summary of Qualifications: Proactive, organized team player wanting to use my experience to assist others. Detail oriented, comfortable training and dealing with the public, regulations, legislation and legislators with enthusiasm and integrity.

Work Experience:

Administrator , HCR ManorCare of Oklahoma City, Southwest, October 2008 to present; A.I.T./Admissions Coordinator, ManorCare, July 2007 to October 2008 Responsible for fiscal health, customer service, human resources and leadership of all departments in an 112 bed nursing home and skilled nursing facility. Reduced turnover from 218% to 90%; reduced surveys from 8 in 2008 to 4 in 2010. Improved profit margin, year to year.

Admission/Marketing Coordinator, Grace Living Center 2004 to June 2007 Managed the facility's inquiry and admission process. Marketed physicians, discharge planners, the community and families to obtain referrals. Wrote strategic plan and assisted families with problem solving, requirements and benefits of state and federal programs.

Marketing Coordinator, The Physicians’ Hospital in Anadarko, 2002 to 2003 Responsible for marketing and branding the name, logo and public image in the area. Provided guidance for the hospital’s marketing, advertising and public relations components and for promoting additional health care businesses in the area. Produced press releases, marketing materials and represented the company to the public.

Service Representative, Southwestern Bell Telephone 2000 to 2002 Assisted customers with accounts and establish new service in four states. Used fact-finding skills to customize and sell services and products to meet customer needs while keeping company expectations and goals in mind. Used problem-solving skills for customer satisfaction.

Chief Executive Officer, Anadarko Chamber of Commerce 1994 to 2000 Used leadership skills to create an annual business plan and an annual report. Accomplishments included a 22% increase in membership, a monthly radio program that covered community information and economic development issues. Was the driving force that set and obtained annual goals in tourism, community relations, civic improvement, economic development, legislative needs and retention of members. Worked with local, state and national politicians on issues affecting Anadarko. Organized community events such as political forums, arts and crafts festivals, parades, and Fourth of July events for 1,500 people. Increased communication by writing, editing and publishing a newsletter keeping members informed of goals, resources, policy and procedure, and ways to improve their businesses. Did all accounting that was approved by an external auditor and satisfied city government with analytical reports accounting for tax dollars given to the chamber of commerce. Created an employee manual and employed trained and supervised staff.

Customer Service Manager/Administrative Assistant, Southwestern Premier Foods 1990 to 1994

Served as president’s assistant in start up manufacturing plant working with government contracts, hiring of personnel, plant safety, OSHA requirements, purchasing, building maintenance and record keeping. Coordinated annual meetings of board members and marketing of products and the facility.

Marketing Representative, The Anadarko Daily News 1985 to 1990 Worked with businesses to plan their promotions and advertising. Did creative marketing, community promotions and helped develop new products for the newspaper. Designed and did advertising layouts, photography and dark room work to meet deadlines.

Education:

• Successfully completed the NAB for long term care administrator Nov.15, 2007

• Successfully completed Nursing Home Administrators University & Oklahoma boards May 2007

• Earned BS in Business Management from University of Science and Arts in Oklahoma, 2003.

• Graduate, Institutes for Organized Management, U.S. Chamber of Commerce 1995 through 1999

• Graduate of Washita Valley Leadership Class, Oklahoma Chamber of Commerce Executive Leadership Class, Chamber Management Skills Series and Oklahoma Quality Jobs Program 1994 through 1999

• Majored in marketing with minors in business administration and interior design at Southwestern Oklahoma State University

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