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Training Customer Service

Location:
Hope Mills, NC
Salary:
80,000 yr
Posted:
January 04, 2012

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Resume:

MAURICE T. DEWITT

Hope Mills, NC *****

706-***-**** (Mobile)

Email: jtioub@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

•Over 11 years of experience in Project Management, Network Administration, Security Management, and Information Systems Analysis, Testing and Implementation for Government environments

•Military Analyst, Electronic Warfare Proponent, SAIC, with Current Top Secret Security Clearance/SCI

EMPLOYMENT HISTORY

IT Specialist, United States Forces Command May 2011 – Present

•Serves as trainer and a staff action officer assisting in providing staff direction, coordination and advice command-wide relative to operations of the United States Forces Command (FORSCOM) G6 Battle Command Assistance Team (BCAT).

•Responsible for providing a wide range of IT support and training to all assigned customers within CONUS and select customers located OCONUS.

•Responsible for training and customer support which encompasses hardware, software, network support, new project/new development support, database support, Battle Command system support, requiring knowledge of all information mission areas.

•Provides expert advice and help customers to solve problems using traditional and innovative methodologies.

•Functional area expert trainer and mentor to soldiers.

Company Commander, Conus Replacement Center Mar 2010 – Mar 2011

•Commander of a United States Army Reserve Infantry One Station Unit Training (OSUT) Company consisting of a Headquarters Element and four Platoons.

•Responsible for receiving, processing, training, and validating Individual Ready Reserve (IRR) and Retiree Recall (RR) personnel for deployment in support of the Global War on Terrorism.

•Responsible for establishing policies and procedures which ensure consistent and efficient execution of all aspects of Army Warrior Training and Military Occupational Specialty Refresher Training for Infantryman.

•Coordinates with the Installation Staff and other external agencies as required. Establishes and maintains standards for all tasks executed by the Company. Maintains accountability of unit property valued in excess of $500,000.

Electronic Warfare Analyst, Science Applications International Corporation Dec 2006 – Mar 2010

•Military Analyst in support of the Army Aviation Electronic Warfare Program at the USAACE Fort Rucker, AL, and the US Army Computer Network Operations-Electronic Warfare Components (CEWP) integration of electronic warfare as a core subject throughout the Army Professional Military Education (PME) system, and the development of EW requirements utilizing the JCIDS process.

•Oversight of production of technical/analytical review and comment on prioritizing Electronic Support (ES), Electronic Attack (EA) and Electronic Protect (EP) requirements for implementing Army Aviation into the US Army Electronic Warfare Spectrum.

•Assisting in the development of technical advice and comments, briefing aids, and information papers on EW policies, regulations, doctrine and plans.

Battalion Electronic Warfare /Communications Officer, United States Army Reserves Sep 2008 – Aug -2009

•Managed communications support to maintain the Battalion’s seven subordinate Civil Affairs units in order to facilitate missions currently in Baghdad, Iraq.

•Supervised soldiers responsible for automation, radio operations, maintenance, communications security, and electronic warfare operations.

•Serves as adviser for the Battalion Commander, Company Commanders and staff on automation and electronic warfare systems. Ensure the companies have trained electronic warfare personnel as prescribed by the unit policy.

•Established full time software support and training: Microsoft Office, Adobe, Symantec, CIDNE, etc.

•Trained Battalion and subordinate company personnel in the proper operation and unit level maintenance of all radio systems including FBCB2/BFT Blue Force Tracking systems.

•Maintained and serviced all Battalion and subordinate company automation equipment.

•Responsible for ensuring unclassified and classified internet and phone connectivity for all battalion personnel.

•Established and managed turn-in of equipment to higher level maintenance.

•Managed American Services Center internet contract for local interpreters.

•Provided radio communications support for various radio and satellite communications systems and responsible for

Logistics Officer, United States Army Reserves Oct 2007 – Aug 2008

•Responsible for units engaged in supply and service and other logistical support. Planned and directed activities of personnel and units responsible for the receipt, storage, and issue of all commodities of supply.

•In charge of ensuring service support functions including, but not limited to, clothing and textile renovation, laundry and shower, subsistence and aerial delivery.

•Directed and supervised the collection, evacuation, and accountability for all classes of supply classified as salvage, surplus, abandoned, or uneconomically repairable.

•Advised the Commander on logistical matters and unit mission capabilities.

Communications Platoon Leader, US Army Reserves Sep 2006 – Sep 2007

•Responsibilities include providing branch and functional assistance to improve training, administration, maintenance, and mobilization capabilities to nine select South Carolina National Guard and Reserve Combat Service Support units, with a combined strength in excess of 1,000 soldiers.

•Observed controlled, assisted, mentored, and evaluated base units to enhance their ability in planning, preparing and executing doctrinally correct battle-focused training in preparation for Annual and Module Training Exercises.

Satellite Communications Officer, US Army Jan 2004 – Aug 2006

•Deployed to Iraq February 2005, in theatre performing forward area operations with Alpha Company 4-3 BTB.

•Responsible for providing command and control communications support to the 4th BCT Headquarters and subordinate commands.

•Responsible for the combat readiness, professional development, training, health, and welfare of 21 soldiers. Accounted for and maintained over $7 million dollars worth of property including 10 vehicles, 4 generators, 5 major communications assemblages and 1 Ku Band Satellite terminal.

•Collaborated frequently with functional area specialists to coordinate work. Maintained metrics on production and reported results or issues to the Company Commander and Brigade S6 for further guidance.

•Analyzed all new information system requirements, determined how those requirements could best be integrated and still be consistent with 4th Brigade's information systems architecture.

•Ensured that the end product met user requirements. Managed all stages of the information systems life cycle management from the mission area analysis to operation and maintenance.

•Responsible for integrating the efforts of users, contractors, and others who may be involved with signal/communications projects. Ensured that projects incorporated the latest information technological advances.

Sergeant/Network Administrator, US Army Oct 2000 – Jan 2004

•Provided IT support for 1-210th Directorate of Training Doctrine and Simulation. Responsibilities included PC hardware repair and replacement including motherboards, disk drives, memory, power supplies, computer software installation and troubleshooting, including knowledge of drivers.

•Provided problem resolution for desktop support to internal clients in a Windows 2000 environment. Installed and configured operating systems and application software to include: Windows 2000 and MS Office 2000.

•Performed a variety of tasks associated with development of standard and unique computer applications to support the requirements of DOTDS programs.

•Developed recommendations concerning major project ramifications and to offset adverse impacts.

•Trained and assisted personnel with LAN and PC administrative duties.

•Responsible for customer service to end users with varying levels of experience. Responsibilities involved identifying issues, analyzing and resolving critical problems that primarily concern Army, DoD, and Command-wide IT automation projects.

EDUCATION

•Bachelor of Science in Economics, North Carolina A & T State University, Greensboro, NC

•Masters of Science in Quality Systems Management, The National Graduate School of Quality Systems Management, Falmouth, MA

MILITARY EDUCATION

• Security + Course, Ft. Bragg, NC

• Network + Course, Ft. Bragg, NC

• Captains Career Course, Ft. Gordon, GA

• Army Instructor Basic Course, Ft. Benning, GA

• US Army Basic Training, Fort Benning, GA,

• US Army School of Computer Science, Fort Gordon, GA

• Primary Leadership Development Course, Fort Benning, GA

• Officer Candidate School, Ft. Benning, GA

• US Army Nuclear, Biological, Chemical Course, Ft. Stewart, GA

• Counter RCIED Electronic Warfare Course, Baghdad, Iraq,

• Counter Improvised Explosive Device Level 3 Instructor Course, Baghdad, Iraq,

• BAE Systems, RG33 Plus MRAP operator equipment Training Course, Baghdad, Iraq,

• DynCorp, MRAP IMG Maxxpro Plus Operator Equipment Training Course, Baghdad, Iraq,

• FBCB2/BFT Blue Force Tracking Course, Baghdad, Iraq



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