IT PROFESSIONAL

STEVE LINGENFELDER

*** ****** ******

Oceanside, Ca 92054

Phone: 949-***-****

Email: *****************@*****.***

 INTRODUCTION

As an IT Professional I am looking for a company who recognizes hands-on experience, client testimonials, and self-teaching abilities as qualifications. I am a detailed, reliable, friendly, and a patient computer support specialist who can translate computer language into everyday applications for anyone to understand. Additionally, my effective communication, training, troubleshooting, problem-solving, and overall technical knowledge and skill will be of great value to your company.

 COMPUTER EXPERIENCE

• 3 Plus Years Experience, Hands-on, Face-to-Face, In The Field Support

• Problem Solving, Desktop Support, Helpdesk Support, Printer Support

• Hardware/Software Installation, Troubleshooting, Repair, and Upgrades

• PC/Laptop Support, Backup Solutions, and Virus/Worm/Spyware Removal

• Internet (T1/DSL/Cable/VPN) Setup, Repair, Upgrades, Security, and Maintenance

• Microsoft Office Suite, Email, Active Directory, Group Policy, and File Security

• Windows 9x, NT, ME, 2000, XP, Vista, 2003 Server, Adobe Acrobat Suite

• FileMaker Pro, Web-based Application Support, Software and Computer Training

• Phone and Handheld Support, Setup, Sync, Software Upgrades and Installs

 WORK HISTORY

• Admissions Representative, Allied Medical School • 06/09 – 7/31/09

Inside sales position calling on internet leads and taking incoming calls to sell medical courses. High Volume of calls on a daily basis, sourcing calls, excellent communication, performing strong professional closing skills, taking excellent notes, scheduling follow up calls, complying with strict contact management system, setting sales goals and meeting them. Medical courses sold included: Medical Transcription, Medical Billing, Medical Coding, Medical Administrative Assistant, Dental Office Assistant, and Pharmacy Technician.

• IT Professional, Sage Tech Services • 02/07 – 12/08

While running this business I wore many hats from Sales and Marketing to Accounting and everyday operations. I answered all the calls, set all the appts, and serviced every client personally. I conducted my own research and educated myself on new technology, I prepared all contracts, made all my own sales calls, cold calling, B2B outside sales, email marketing, and internet marketing. The other half of this business was servicing the clients; I serviced all my clients myself. Some services provided: Software Training and Support, Hardware Repair, Networking, Data Transfer, Data Recovery, and Backup, OS Installs, Security Installs and Upgrades, Personal Computer and Network User Support, Companywide Rollouts, Virus Removal, VPN/Internet Setup and Repair, and Much More.

• Outside Sales Support, Old Republic Title Company • 02/06 – 02/07

This was not only a new position for me, but also a brand new position for the company that I was to develop. I provided support to the Title Company, the Title Representatives and their clients. The services I provided to the Title Company and Title Representatives was to improve their selling ability and services available to their clients. Some of the services I provided to the company, the reps and their clients included: Software Training, Computer Support, Registering Clients for Online Ordering, Setting up Property Profile Accounts, Property Photography, Virtual Escrow Demos and Account Setup, Providing MLS Data and Reports, Assisting in Creating Marketing Materials, Organizing Events, Trade Shows, and More.

• Realtor, Coldwell Banker • 06/05 – 02/06

I studied real estate California law, procedures, contracts and more, and obtain my real estate license. I held open houses, passed out flyers, obtain buyers and sellers, filled out sales contracts , researched for available properties for buyers, showed property, prepared listing presentations for potential sellers, conducted property analysis to determine listing price, I learned and experienced all aspects of being a Realtor. In addition I performed marketing functions for a team of Realtors. Creating and developing marketing and advertising materials: flyers, property ads, agent ads, direct mail pieces, agent bios, notepads, calendars, handouts, and leave behinds. And I provided direction for the development of the following website: www.danablackgroup.com.

• Marketing Coordinator, Strada Properties/Coldwell Banker • 04/03 – 06/05

Strada Properties was the top real estate office in Orange County and was later sold to Coldwell Banker. My job included: processing, coordinating, and trafficking each marketing or advertising order from start to finish for timely and accurate completion. I provided quotes for print and mail jobs, proofed orders for accuracy and quality, prepared listing presentation for agents, trained agents on proper photo downloading and uploading, conducted research for advertising in publications outside the area. I also processed all bulk mail orders, coordinating with the vendor for mailing. I prepared mailing lists, tracked delivery, and kept a complete inventory of supplies. Additionally, I maintained and updated two websites, uploading photos and text for all active listings.

• Direct Marketer, Aliron Marketing USA, Inc. • 04/01 – 04/03

I developed my own territory throughout Kern County through B2B cold calling. Once developed, I ran a monthly route throughout the territory, cycling products, and adding more business as I could. Daily activities included product placement and display, open communication with customers, delivering products ordered, entering daily sales figures, keeping an up-to-date inventory, preparing weekly deposits, and the shipping & receiving of product.

• Operations Coordinator, Minuteman Press • 10/98 – 04/01

My job included: coordinating and trafficking daily print jobs, managing them start to finish ensuring timely completion. I handled quality control, quoting print jobs, outsourcing jobs, bindery, large copy jobs, developing customer relationships, inside sales, direct mail, postcards, mass mailings, and bulk mail.

 ACHEIVEMENTS

• California Real Estate License – June 2005.

• University of Phoenix, Bachelor’s of Science in Business Marketing – January 2005.

• Stockdale High School, Diploma Received – June 1995.

 REFERENCES

• Mark Martinez, Loan Officer & Client 949-***-****

• Greg Bright, Business Owner & Client 949-***-****

• Don Saltarelli, Real Estate Broker & Client 714-***-****

* More available upon request

Contact this candidate