Gail N. Shannon

**** *. *********** *****

Chandler, Arizona 85249

Email: jt5508@r.postjobfree.com

480-***-**** (H)

480-***-**** (cell)

BRIEF RESUME

Introduction:

A highly experienced healthcare leader with excellent interpersonal, humor, organizational, excellent work ethic, employee advocacy building. skills, and a passion for service excellence applied to employee, with a strong track record for accomplishing organizational goals through relationships and team;

Goal: Interim or permanent position to improve quality outcomes of an organization.

Current positions and professional experience:

October 2011-Current HealthDox (part-time) Tempe, Arizona

• Consultant/Director of Healthcare Operations

• Promote quality improvement initiatives and outcomes

• To improve software applications for Policy & Procedures, Contract Management, Physician Standing Orders, and Risk/Occurrence Management

• Day-to-day management of operations and educational needs

April 2010-Current Blank Textiles (part-time) Irvington, New York

• Instructor, Fabric Sales and Representation for Arizona, Utah and Southern Nevada, California

• Quilting Instructor-Arizona (If a full time position is offered I will change to devote my entire time to your position)

Past Experiences

2005-2009 Gila River Health Care: Hospital and Clinics; Sacaton, Arizona

Director, Organizational Performance and Patient Relations

• Successfully developed and managed the quality, risk, patient safety, accreditation, policies and procedures, contracts, compliance, case management and other operational services of a Critical Access Hospital and all clinics; patient outpatient visits of 250,000 annually; 15 bed critical access hospital with 335,000 emergency visits. Staff: 16

• Promoted staff competencies throughout education and personal-best teamwork.

• Created the PATH PROGRAM promoting student involvement at the hospital and to promote health care careers with scholarships.

• Other assignments and responsibilities

2003 - 2005 Glendale Adventist Medical Center, Glendale, California

Director, Regulatory Compliance

• Creator of Leadership Series (education for mid-managers)

• Other assignments and responsibilities

• Committee member: Centennial Program and Quilt Chairperson for anniversary of the medical center.

1995-2003 Cottage Health System; Santa Barbara, California

Manager, Quality and Risk

• Managed Quality and Risk department; core measures, patient safety, databases and education; risk and patient concern oversight.

Supervisor: Medical Records and Transcription: Created a School of Medical Transcription; 100 graduates to supply hospital with transcriptionists.

Skill Sets:

Implementation and Start Up/Projects and Businesses

Quality Outcomes

Program initiation for quality outcomes and promote excellent, safe patient care

Management

Leadership

Communications

Risk

Quality

Project Management

Healthcare Experience in many venues

Mentoring

Educator

Software

Business and department management

Senior Management

Board Involvement

Other positions: Registration, Emergency Dept; Medical Transcriptionist, Medical Building Manager, Medical Practice Management, Project Manager, Instructor, etc.

Awards and excellent performance evaluations throughout my career.

Further Historical Information as needed.

References as needed.

Thank you for your consideration. Please contact me to discuss your needs further.

Gail N Shannon

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