Project Manager Customer Service

Kaushik Sarkar *************@*****.***

Location: Seattle, USA

Summary

• Over 9+ years of IT Industry experience with 5 years in a SDET/QA Lead role @ Microsoft.

• Five years of experience in Software Development, which includes data collection, analysis, design, programming, application development, coding, testing and implementation for various requirements in a deadline oriented, rapid paced environment.

• Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments.

• Experienced Scrum master, working with product management and Agile teams to deliver projects within the guidelines of scrum.

• Good knowledge of Software Development Life Cycle and expertise in different SDLC methodologies and Agile Project Management, Iterative and Incremental approaches.

• Excellent communications skills obtained through years of close interaction with all levels of personnel ranging from end users to top management.

• Extensive working knowledge in managing Vendors.

Areas of Expertise

• Project and Program Management Product Development/Implementation

• Requirements Management Agile/Scrum

• Full lifecycle development Quality-assurance strategy/process

• Customer Service and Product Support Process change/improvement

Experience

Microsoft Corporation, Seattle, WA (Feb’ 08 - present)

Working as an acting QA lead, managing a team of 10 engineers.

Own End2End cross group testing effort among Bing, APPS, EdITORIAL, DE, FES, BI and BILLING teams for Microsoft AdCenter.

Owned the data base testing efforts for PubCenter Db team and ensured the quality of Microsoft PubCenter releases.

Participate in hiring engineers for Microsoft Corp, Inc.

Mentor junior SDETs in the team, guide them in designing test spec, test gap analysis etc.

Actively contributed to the design & development of test automation framework.

Acted as back-up db test lead for PubCenter Test and played a lead role in the absence of primary db lead and help team negotiate test contracts between FES and DE teams.

Actively participated and owned Cross group end to end scenarios as part of the integration testing.

Participated with customers via Microsoft TAP process and incorporated feedback from early adopter’s customer scenarios that helped prioritize features for the team.

JDA Software, Inc., All over USA (Jan ‘06 - Feb ’08)

Techno-functional Project Lead

Represented JDA software to different clients, provided guidance to help customers select the correct software package customizations needed for their business needs.

Worked with many fortune 500 clients such as Harley Davidson Motor Company, Black & Decker, KRAFT Food, The Limited Brands, ROSS stores, Limited Brands to help them customize supply chain management software.

Managed project from development, testing in UAT to deployment in production phase.

Provided technical advice and work with the Client Business team in order to come up with business requirements.

Provided status report, risk assessments, mitigation plan to stake holders during weekly meetings.

Manage different vendors, coach them, unblock them to make sure they are on track with the project.

Provided technical specifications and work time estimates for many clients and make sure the project is deployed to production as per the schedule with high quality.

Led a virtual team to developer for business process customization work among multiple companies in order to complete the project to completion.

Responsible for developing specs, business processes and process customization as per business needs.

Extensive travel (100% time) throughout the US to help clients throughout the USA.

Harley Davidson Motor Company, Milwaukee, WI (Jan05’ - Dec ’05)

Technical consultant/Operation Manager

Involved in developing and testing Perl, Korn shell, Pl/sql scripts to import large volume of data from an external system to Demand Forecasting Manugistics systems.

Responsible for documenting, maintaining all aspects of design, testing and implementation schedules around forecasting systems.

Co-ordinate with the production deployment team in order to deploy new features in production.

Responsible for developing Oracle procedures, packages, triggers in order to support Manugistics related forecasting processing.

Assisted team in Manugistics/Oracle/security patch installation.

Responsible for making sure new feature development, UAT to feature deployment in production.

Hewlett Packard, Boise, ID (Jan ‘03 - Oct’04)

Firmware Engineer

Lead a virtual DC Controller (DCC) Qualification Team.

The DC controller team is responsible for verifying underlying Canon Firmware (FW) code used for HP printers.

Designed and developed an automated tool called C.R.A.S.H (Continual Regression Automated Suite Harness) .

Identify, analyse and log defect in DIMS (Defect Inventory Management Systems).

Developed automation code in PATT and Tcl/TK language.

Develop Feature Test Plan (FTP) from existing Feature Development Plan (FDP).

Idaho Transportation Department, Boise, ID (Feb’00 - Dec’02)

Computer Science Intern

Modified and maintained existing software for Idaho Transportation Department (ITD).

Worked as a part of a three-member team reporting to the project manager to upgrade and redesign some part of existing Field Recorder.

New features were developed using C++, so that the Object Oriented (OO) concepts can be implemented.

Designed and implemented Common Gateway Interface (CGI) using Perl in the ITD intranet.

Education

Boise State University, Boise, ID (Aug98 ’ - May’02)

Bachelor of Science (B.S.); Computer Science, Minor - Mathematics

Research Assistant

Technical Summary

Languages: C, C#, PL/SQL, PATT, TCL/TK

App/Web Servers: Web Logic 9.2/8.1/7.x, Web Sphere 6.1/6.0, JBoss 3.2.x, LDAP

Databases: SQL 2010, Oracle 9i/8i/8.0/7.x, SQL Server 2005, DB2 and MySQL.

Operating Systems: UNIX, SUN/Solaris, Windows 2000 /NT, Linux and Mainframes.

Methodologies/Tools SDLC, RUP, Agile, Iterative & Incremental Methodology, Water fall /

Defect Tracking Tools: Microsoft TFS, Microsoft Product Studio, Tracklt, Rational ClearQuest.

Activities

CPI (Current Process Improvement) Prize winner September 2003, at Boise HP OZ lab.

Chair Person of the International Student Association (ISA) festival, 2004.

Idaho Commission on the Arts Scholarship winner

ICA grant winner in 2000, 2001 and 2003.

The Event coordinator of the Indian Student Organization (ISO).

Former active IEEE student member.

Contact this candidate