Customer Service Manager

DIANA L MAY

*** * ***** | Milford, MI ***** | 248-***-**** | ********@*******.***

OBJECTIVE

To find employment in the field of law.

EDUCATION

Associates Degree in Paralegal Studies

Oakland Community College June of 2011

• Cumulative GPA: 3.801

• Clubs: Alpha Beta Gamma and Phi Theta Kappa

• Special Topic Courses Taken/Currently Enrolled in: Family Law, Intellectual Property, Probate Law, Employment Law, Immigration Law, and Criminal Law.

SKILLS & ABILITIES

• Self starter

• Ability to multi task and meet deadlines

• Excellent organizational skills

• Full charge bookkeeper skills

Communication

• Able to communicate with many different departments and agencies in a timely fashion.

• Proficient in Microsoft Office.

• Limited knowledge in Spanish.

• Proficient in Quick Books.

EXPERIENCE

Owner/Operator

May’s Coney Island Inc. 02/1999 to 07/2001

• Responsible for day to day operations of the restaurant

• Responsible for inventory/payroll/bookkeeping

Office Manager

Commerce Heating and Air Conditioning 01/1989 to 12/1990

• Answer phones, schedule installations and service calls

• Accounts Payable and Accounts Receivable

Customer Service Administrator 10/1980 to 12/1988

Albin Business Copiers

• Schedule daily service calls for 25 service technicians

• Service department supervisor, overseeing 35 employees

• Responsible for parts inventory

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