Customer Service Representative

Niabari Kioh

**** ********** **, ************* **

404-***-**** | *******@*****.***

OBJECTIVE

An administrator highly organized, efficient and skilled in a variety of office support tasks, including customer service.

• Office Organization & Administration

• Records & Database Management

• General Bookkeeping (A/P & A/R)

• Telephone & Front Office Reception • Spreadsheets & Reports

• Scheduling & Calendaring

• Meeting & Event Planning

• Filing & Data Entry (55 WPM)

EXPERIENCE

American Trucking Business Services-Lakewood CO

Clerical Clerk, February 2012

• Audit and input client information with Pro System software.

• Maintain and organize tax files, records and statements of clients.

• Assemble tax data required for federal and state income.

• Verify client’s information for accuracy.

• Provide clerical support to the tax audit team.

• Send data to quality control for labeling and mailing

Omni Communications – Atlanta GA.

Customer Service Representative, October 2009 to January 2012

• Greets clients and handled incoming and outgoing calls

• Answer questions regarding order status of various accounts and attend to problems or complaints from customers.

• Receive and process applications for the product and process payments

• Set up and maintain various files, records and registers.

• Open and close accounts

• Assistance to Client about the Company’s product

• Complete a variety of forms and prepare account summaries and reports.

Honda Finance – Atlanta GA.

Customer Service Representative/Collection, June 2003 to September 2009

• Advised customers on account delinquency status

• Collect and processed payments

• Maintained/updated CASS (customer account servicing system) database.

• Handled high volume multi-phone lines incoming and outgoing customer calls

• Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.

EDUCATION

Georgia Gwinnett College – Lawrenceville GA.

Certificate in Office Management, Administration. 2002. Program Highlights:

COMPUTER SKILLS

MS Word, Excel, PowerPoint, Access, Outlook, Windows XP/Vista

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