Manager Customer Service
Resume:
Ernest C. McGuire Jr.
Galax, VA 24333
*************@*******.***
Objective: To obtain a full time career within the wholesale or retail area of Management, Marketing, safety, sales and Plant inspections allowing for growth and opportunity.
Management Experience
2001-2011 Frontier Natural Gas, LLC- Marketing Manager/ Industrial Sales Representative/ General Manager Independence Oil & LP Gas LLC (Same Owner)
• Managed two branches in two states overseeing the entire operations.
• Developed and coordinated Sales and Marketing strategies to take customer base from 400 to over 1,500 in two years.
• Managed and maintained Industrial, Commercial, Residential, and Agricultural accounts as well as the Customer Service Department and pipeline projects across six counties.
• Negotiated and handled interactions with local authorities, six County Economics Departments and large organizations such as BP Energy and Hess Energy.
• Budgeted and managed the Marketing budget and assisted with a capital budget each year.
• Trained new employees in sales and Marketing.
• Assisted in feasibility models and energy analysis.
• Created and developed the service department for Frontier Utility of NC.
1997-2001 Appalachian Energy Company – General Manager
• Responsible for growth of the company and client base from zero to over 1800 clients in three years.
• Acting Human Resource Manager responsible for recruiting, hiring, training, evaluating and termination of employees.
• Inventory control duties included bulk LP deliveries, restocking appliances, employee resources, and marketing materials.
• Specialized in large account management (40,000 + gallons annually).
1985-1997 Suburban Propane – Service Associate
• Maintained all Liquid petroleum (LP) equipment and conversions on residential and commercial accounts.
• Assisted in new recruit safety and service training.
• One man troubleshooting on all LP equipment.
Awards and Qualifications
• Board member of the Better Business Bureau.
• 2011 Alfred Adams Award winner for Economic Development in Boone, NC.
• Former Vice Chairperson of the Southern Gas Association in Marketing.
• Twenty-nine years plus of fuel oil, natural gas, and propane
• Chairperson for the (UCC) Utility Coordinating Committee in Watauga County and a member in Ashe County
• Hugh Chatman Hospital Leadership volunteer 2010
• Member of the Boone NC Area Chamber of Commerce and the Boone Optimist Club
• Member of Mount Airy NC Chamber of Commerce
• Member of the Wilkesboro NC Chamber of Commerce
• Listed with the NC Department of Transportation to reapply state seals on meters requiring new seals.
• Certified to install Upinor fuel piping, yellow gas pipe (socket fusing, mechanical and butt fusing)
• NC State Licensed Fuel Piping Contractor (license #21232)
• Corrective Action Program Agent, CAP, (reviewing safety on HTPV vent piping which works with US consumer Product Safety Commission)
Education
1999/2005 Wilkes Community College - Wilkesboro N.C.
-Management and Fuel classes
2006/2007 Technical Training Institute at Piedmont Natural Gas Training Center - Greensboro, N.C.
1998 KAC College - Charlotte N.C.
1976-1980 Watauga High School Graduate
Certifications
• Certificate in Fuel Gas Codes Changes
• 2008 Certificate in Green Building, practice and application
• 2007 Certificate residential duct design, residential ventilation, employee development and retentions
• 2007 Certificate in Conducting International Business properly
• 2006 Certificate in NC Plumbing codes
• 2006 Certificate in NC Fuel gas codes
• 2006 Certificates in NC OSHA work safety
• 2006 Certificate Affiliate Compliance- Federal Regulations
• 2006 Certificate State Affiliate Compliance Training
• 2005 Certificate Affiliate Compliance- Federal Regulations
• 2004 Certificate Conduct Guidelines
• 2004 Certificate in Affiliate Compliance
• 2004 Certificate in Inside Trading
• 2003 Certificate in Business Conduct Guidelines
• 2002 Certificate in Environmental Compliance
• 2002 Certificate in Conduct Guidelines
• 2002 Certificate of EEO, Affirmative Action, and Managing Diversity
• 2002 Certificate of FERC field (Federal Energy Regulations Commissions)
• 2001 Certificate in Business Conduct Guidelines
• 1998 Certificate and Specializing Asko, Best, Creda, Franke, Sub-Zero and Viking appliances
NC Certified:
Basic LP operation, basic electricity, advanced LP operation, advanced
Electricity, gas check school, gas tight CSST tubing, and DOT Hazard Materials.
NC Gas Association Certified:
Bobtail class, Basic Principles and Practices, Electrical class, Certification for installation of tracpipe tubing, Authorized for training and testing of new recruits in tracpiping, certified for installation of Rinnia water heaters.
Interest and Activities
• Coaching football and baseball to youth in local community for 15 years
• Life Member of the National Youth Sport Coach Association for 15 years
• Golfing, Hunting, and Fishing
• Member of Advent Christian Church in Boone NC
• Former Board Member for the Watauga County Little League Board
• Volunteering in my community for projects that will enhance local youth sports such as coordinating a golf tournaments to raise money for the High School Wrestling team and other local fundraisers.
Contact this candidate