Customer Service Management

EVA A. SARIEGO

*** *.*. ** ******, #***, Miami, FL 33172

786-***-**** Mobile

**********@*******.***

SUMMARY

Detail oriented Administrative Support professional with expertise in Customer Service and light Bookkeeping. Strong organizational, planning and time management skills. Demonstrated success communicating and liaising across all department levels, discretely handling confidential information and managing multiple priorities. Effectively works independently or with a team to complete projects on schedule. Bilingual - English/Spanish.

PROFESSIONAL EXPERIENCE

BLUE RIVIERA RENTAL APARTMENTS, Miami, FL 2006 - 2012

Leasing Agent

Handle Leasing and Sales Services

Handle incoming calls

Handle communication between tenants, management and maintenance service/staff via Radio with the building engineers. Handle tenant complaints and/or requests. Sustain telephone communication between the management, engineering and security offices as emergencies arise.

Processing bills and payment collections from Tenants

Filing

Administrative tasks, correspondence and faxes

PUBLIX, Miami, FL 2004 - 2006

Customer Service Clerk

Served as Customer Service Clerk in the Meat Department while building strong customer service skills, excellent communication and interpersonal skills.

TECHNICAL SKILLS

• Knowledge of word processors and spreadsheets for Windows Systems

• Excellent typing skills

• Knowledge of Microsoft Word, Excel and Microsoft Access

EDUCATION

1980 Graduate of “Instituto Superior Politecnico Jose A. Echeverria”, Havana, Cuba Maritime Transport, Inc., Havana, Cuba

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