Customer services.

Mohit Chauhan

Permanent Address:

House No-: G-* Shastri Nagar Meerut

Mobile Number-: +91-975*******.

Mail ID-: *****.******@*****.***

OBJECTIVE

My endeavor will always be to utilize my knowledge, skills and experience in overall development of the organization by putting in best of my efforts and giving all-round performance. To work in an esteemed organization where personal and professional growth is rewarded with enhanced responsibility.

EXPERIENCE

I had wokrd with Mass Call Net Pvt. Ltd as a Sr.C.C.E on the behalf of Vodafone ( Dealing with RM, ZOM, STL, AM.)

JOB RESPONSIBILITIES

Resonsible to conduct activities for process improvement, Agent skill enhancement activities, and also share the idea’s to generate revenue.

Ensure to give 100% satisfactory resolution to customers in all the Customer Service processes

Co-ordination with Departments and Regional Office.

Having knowledge of making MIS on daily & weekly basis.

Having One Year and Three months experience as Sr.C.C.E in Mass Call net Pvt. Ltd.

COMPANY’S PROFILE

Mass Call Net offers complete business outsourcing solutions to various clients in Telecom. Mass Call Net a team of Business Process and Data management specialists has unique, wide-ranging and in-depth experience in dealing with difficult Business Process.

ACHIEVEMENTS

Improved Circle Customer Satisfaction Level Score card by giving quality standard of customer service to Vodafone customers.

TRAINING AND SEMINARS

Participated in training on BSCS- Business Support & Control System.

Participated in training on CRM-Customer Relationship Management.

Taken part in a workshop on Quality Management and Control, aimed at maintaining quality and improving through innovations at work.

Underwent training on Time Management.

EDUCATIONAL QUALIFICATION

Passed B.Com C.C.S University in the year (2011)

Passed Intermediate from U.P Board

Passed High School from U.P Board

SKILLS

Having basic computer knowledge

HOBBIES

Watching movies, Listing Music. THS

PERSONAL DETAILS

Father’s Name : Mr.Mukesh Chauhan

Date of Birth : 09-March-1992

Languages known : English & Hindi

Marital Status : Single.

Nationality : Indian

Contact this candidate