House No-: G-* Shastri Nagar Meerut
Mobile Number-: +91-975*******.
Mail ID-: email@example.com
My endeavor will always be to utilize my knowledge, skills and experience in overall development of the organization by putting in best of my efforts and giving all-round performance. To work in an esteemed organization where personal and professional growth is rewarded with enhanced responsibility.
I had wokrd with Mass Call Net Pvt. Ltd as a Sr.C.C.E on the behalf of Vodafone ( Dealing with RM, ZOM, STL, AM.)
Resonsible to conduct activities for process improvement, Agent skill enhancement activities, and also share the idea’s to generate revenue.
Ensure to give 100% satisfactory resolution to customers in all the Customer Service processes
Co-ordination with Departments and Regional Office.
Having knowledge of making MIS on daily & weekly basis.
Having One Year and Three months experience as Sr.C.C.E in Mass Call net Pvt. Ltd.
Mass Call Net offers complete business outsourcing solutions to various clients in Telecom. Mass Call Net a team of Business Process and Data management specialists has unique, wide-ranging and in-depth experience in dealing with difficult Business Process.
Improved Circle Customer Satisfaction Level Score card by giving quality standard of customer service to Vodafone customers.
TRAINING AND SEMINARS
Participated in training on BSCS- Business Support & Control System.
Participated in training on CRM-Customer Relationship Management.
Taken part in a workshop on Quality Management and Control, aimed at maintaining quality and improving through innovations at work.
Underwent training on Time Management.
Passed B.Com C.C.S University in the year (2011)
Passed Intermediate from U.P Board
Passed High School from U.P Board
Having basic computer knowledge
Watching movies, Listing Music. THS
Father’s Name : Mr.Mukesh Chauhan
Date of Birth : 09-March-1992
Languages known : English & Hindi
Marital Status : Single.
Nationality : Indian