Technician Technical Support
Resume:
Stockton CA *****
**.****@*****.***
Kenneth O. Ezeh
Business Systems/Desktop Support Analyst
Microsoft Certified Technologist Specialist (MCTS) windows 7 Configuration
CompTIA A+ IT Technician
Dell Certified Systems Expert (DCSE) DSP
Technical Skills
Windows 98, 2000, Xp, Vista, Win7 32/64bit Editions, Red hat Linux, Mac OS x
Windows Server 2000, Group Policy, User account setup, Token Ring, Ethernet cabling standards.
Remote User Access, User State Migration Tool USMT301, PC Imaging/Ghosting, MediTech 6.0, Dame Ware Remote Login,VNC, Remedy, Active Directory, VPN, BIOS Update/Flashing.
Wireless Router setup and Configuration, Building Custom Computers.
DNS, DHCP, TCP/IP, IPCONFIG, NS LOOKUP, FTP, SMTP, POP3 and IMAP mail server
Applications
Microsoft Outlook 2003, 2007, MS Word, PowerPoint, McAfee Anti-Virus, Norton Symantec Ghost, Internet explorer 32/64 bit browsers, Firefox, Netscape, Safari, Email Applications, Citrix XenApp, CoPath.
Strengths
Excellent troubleshooting and Customer relations soft skills, Outstanding work attendance records
Hardware / software enthusiast, Adapting to new Technologies fast, Flexible Schedule, Open to Change
Experience History
DISYS/Perot Sys-(St Joseph’s Medical Center)- Desktop Support Analyst (Sept ‘10-Jan 21/2011)
-Installation, repair, Re-image/ PC refresh and preventative maintenance of Desktop Computers.- 5mth
-Troubleshoot Hardware and Software failures
-Identify Network issues related to Personal Desktop Computers
-Diagnose/Monitor internal inquiries and work requests with Remedy trouble tickets
-Support on-call schedule and respond to priority incidents
-Plan and tests less complex vendor supplied Computer systems hardware and software
-Perform Recognition, research, Isolation and Resolution/ follow up Steps
-Worked on the CHW Electronic Health Record (EHR) system project implementing MEDITECH 6.0
-Perform Field Technical Support, driving to offsite/satellite Hospital Staffs’/offices and Clinic facilities
-Install /patch Cat 5e/Cat6 cables in IDF room and swtiches
Apple Computer, Inc/Volt (Lab environment) – Rework Technician (July 2010-Sept 03 2010)3mths
-Diagnose and repair /fix iPhone 3G, 3GS and 4G Smart Phones in a Lab environment
-Perform stress test and restore procedures
-Assign iPhone CompTIA symptom codes to failed/defective Units
-Perform proximity sensor tests, VMI.
-Replace iPhone hard drives
Volt Technical - Apple Computer, Inc.- Tier1 MobileMe Technical Support/Helpdesk (March –May’10)3mths
-Provided Technical Support Via Chat/Email
-Troubleshoot iPhone smart Phone MobileMe email Application
-Password Resets and User login error Issues
-Research Knowledge Base Articles to troubleshoot complex issues.
-Troubleshoot iDisk and Device Syncing issues.
Anu Resources Unlimited- Computer/PC Technician (April 09 –March 2010)1yr
-Work as an on call Technician for Special Deployment Projects.
Washington Mutual /Chase Bank Conversion Project (April 2009- October 2009)
-Installed New Computer Systems and Workstations at Various Bank Branches and Locations.
-Upgraded Hardware and Software, Computer components and Peripherals.
-Installed Magtek Card readers, PIN and Scanners
-Updated Security patches and installed printers
Turning Point Of Central California (Non Profit)- Psychiatric Technician Assistant (Jan 2009 –Feb2010)1yr
-Assist in the accomplishment of treatment plans for developmental disabled individuals
-QMRP order supplies and check deliveries, Maintain stock and inventory
-Record documentation as per agency and contract guidelines.
-Attend job related conferences and variety of in service trainings/seminars
Iyknel-Help Desk/ Desktop Support (Feb 2004-Feb 2008)-4yrs
-Supervised and Managed 4 man Level 1 Technicians
-Monitoring Linux Server platform and Gateway from server room.
-Troubleshooting LAN network connectivity issues, Internet, Routers and Modems for Clients over the Phone.
-Upgrading Computer system hardware and components
-Maintain Customer Care Satisfaction.
- Researching and solving complex system hardware /software issues and Virus or malware infections.
EDUCATION
Cuesta College, San Luis Obispo California- Computer Information Systems
Associates of science (A.S) Computer and Network Technology
Laurus College Atascadero, CA- Information Technology and service professional Diploma (2009)
Saint Finbarrs’ High Sch (1992 -1998)
High School Diploma Obtained.
Professional References and Contacts
John Baxter, Senior Recruiter- National Accounts- Digital Intelligence Systems (DISYS)
Email: ****.******@*****.*** | P: 210-***-****
Jeff Hannah, Recruiter , Anu Resources Unlimited
Email: *******@************.*** | P: 614-***-****
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