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Technician Technical Support

Stockton, California, 95209, United States
March 15, 2011

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**** ***** **** **

Stockton CA *****


Kenneth O. Ezeh

Business Systems/Desktop Support Analyst

Microsoft Certified Technologist Specialist (MCTS) windows 7 Configuration

CompTIA A+ IT Technician

Dell Certified Systems Expert (DCSE) DSP

Technical Skills

Windows 98, 2000, Xp, Vista, Win7 32/64bit Editions, Red hat Linux, Mac OS x

Windows Server 2000, Group Policy, User account setup, Token Ring, Ethernet cabling standards.

Remote User Access, User State Migration Tool USMT301, PC Imaging/Ghosting, MediTech 6.0, Dame Ware Remote Login,VNC, Remedy, Active Directory, VPN, BIOS Update/Flashing.

Wireless Router setup and Configuration, Building Custom Computers.



Microsoft Outlook 2003, 2007, MS Word, PowerPoint, McAfee Anti-Virus, Norton Symantec Ghost, Internet explorer 32/64 bit browsers, Firefox, Netscape, Safari, Email Applications, Citrix XenApp, CoPath.


Excellent troubleshooting and Customer relations soft skills, Outstanding work attendance records

Hardware / software enthusiast, Adapting to new Technologies fast, Flexible Schedule, Open to Change

Experience History

DISYS/Perot Sys-(St Joseph’s Medical Center)- Desktop Support Analyst (Sept ‘10-Jan 21/2011)

-Installation, repair, Re-image/ PC refresh and preventative maintenance of Desktop Computers.- 5mth

-Troubleshoot Hardware and Software failures

-Identify Network issues related to Personal Desktop Computers

-Diagnose/Monitor internal inquiries and work requests with Remedy trouble tickets

-Support on-call schedule and respond to priority incidents

-Plan and tests less complex vendor supplied Computer systems hardware and software

-Perform Recognition, research, Isolation and Resolution/ follow up Steps

-Worked on the CHW Electronic Health Record (EHR) system project implementing MEDITECH 6.0

-Perform Field Technical Support, driving to offsite/satellite Hospital Staffs’/offices and Clinic facilities

-Install /patch Cat 5e/Cat6 cables in IDF room and swtiches

Apple Computer, Inc/Volt (Lab environment) – Rework Technician (July 2010-Sept 03 2010)3mths

-Diagnose and repair /fix iPhone 3G, 3GS and 4G Smart Phones in a Lab environment

-Perform stress test and restore procedures

-Assign iPhone CompTIA symptom codes to failed/defective Units

-Perform proximity sensor tests, VMI.

-Replace iPhone hard drives

Volt Technical - Apple Computer, Inc.- Tier1 MobileMe Technical Support/Helpdesk (March –May’10)3mths

-Provided Technical Support Via Chat/Email

-Troubleshoot iPhone smart Phone MobileMe email Application

-Password Resets and User login error Issues

-Research Knowledge Base Articles to troubleshoot complex issues.

-Troubleshoot iDisk and Device Syncing issues.

Anu Resources Unlimited- Computer/PC Technician (April 09 –March 2010)1yr

-Work as an on call Technician for Special Deployment Projects.

Washington Mutual /Chase Bank Conversion Project (April 2009- October 2009)

-Installed New Computer Systems and Workstations at Various Bank Branches and Locations.

-Upgraded Hardware and Software, Computer components and Peripherals.

-Installed Magtek Card readers, PIN and Scanners

-Updated Security patches and installed printers

Turning Point Of Central California (Non Profit)- Psychiatric Technician Assistant (Jan 2009 –Feb2010)1yr

-Assist in the accomplishment of treatment plans for developmental disabled individuals

-QMRP order supplies and check deliveries, Maintain stock and inventory

-Record documentation as per agency and contract guidelines.

-Attend job related conferences and variety of in service trainings/seminars

Iyknel-Help Desk/ Desktop Support (Feb 2004-Feb 2008)-4yrs

-Supervised and Managed 4 man Level 1 Technicians

-Monitoring Linux Server platform and Gateway from server room.

-Troubleshooting LAN network connectivity issues, Internet, Routers and Modems for Clients over the Phone.

-Upgrading Computer system hardware and components

-Maintain Customer Care Satisfaction.

- Researching and solving complex system hardware /software issues and Virus or malware infections.


Cuesta College, San Luis Obispo California- Computer Information Systems

Associates of science (A.S) Computer and Network Technology

Laurus College Atascadero, CA- Information Technology and service professional Diploma (2009)

Saint Finbarrs’ High Sch (1992 -1998)

High School Diploma Obtained.

Professional References and Contacts

John Baxter, Senior Recruiter- National Accounts- Digital Intelligence Systems (DISYS)

Email: | P: 210-***-****


Jeff Hannah, Recruiter , Anu Resources Unlimited

Email: | P: 614-***-****

Contact this candidate