Customer Service Design

Objective

Opportunity to apply my professional knowledge through working experience and studies at an accredited University, and most important, increase my knowledge demonstrating integrity and ethical standards to be internationally competitive in my professional field.

Experience

Advertising, graphic design and multimedia January 2011 - March 2012

• Advertising campaign design of "Halie & Matthew" schooner, a 118'ft charter vessel in St. Petersburg, Florida. (Posters, flyers, postcards, tickets)

• Graphic design for vessel's names and logos. • Creation of private and advertising videos for Universities (Technology Institute of Monterrey, Colegio

Bilingüe Mark Twain) and social events.

• Director assistant for independent film in Monterrey, México. (Film: Lovesick, presented as independent film at the University "Technology Institute of Monterrey")

Journalism January 2010 - December 2010

Employee at the newspaper "Milenio Diario" in the news desk; in charge of editing, drafting and narration of the news; experience with news organization, management of reporters, photo and video editing.

Customer Service August 2007 - December 2009

I was a supervisor and learning coach at Starbucks Coffee; responsible for providing guidance, acting as personnel trainer of new employees, offering prompt feedback and tips for customer care.

Radio broadcast October 2004 - December 2011

Radio Host for the show "Contigo Siempre" broadcasted by "FrecuenciaTec" a local radio station in Monterrey, México.

2

Adriana García Luna

Education

Graduated with bachelor degree in Mass media Communication 2004 - 2011

University: Instituto Tecnológico y de Estudios Superiores de Monterrey ITESM (Private University in Monterrey, México) - Final average.- 90

Spanish level: 100% - English level: 100% - French level: 40%

Additional education 2004 - 2011

Digital design (ITESM) - Journalistic writing (Milenio Diario) - Photography (ITESM) - Script Writing (CONARTE)

Skills

On stage • Performing arts in Monterrey, Mexico as actress and dancer. • Performing public speaking, sharing stage with Elena Poniatowska, Margo Glantz, Fernando Savater

and Helena de Haro. • Performing in acting contests. Winner in 2007, 2008, 2009, 2011 as best actress with best story. National

competition in Mexico city.

Personal skills I consider myself a social and outgoing person, able to adapt in a multicultural environment. I have high verbal and written skills in three different languages.

I am effective working in teams and I consider myself a leader,

capable to help others in hard situations and the most important, I am ready to learn from new people and

experiences.

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