Customer Service Physical Therapist
Resume:
Winter J. Matthews
Crosby, TX ***32
******.********@*****.***
PROFESSIONAL SUMMARY
A highly motivated and successful professional seeking employment with a reputable company. A self starter with excellent leadership, teamwork, patience, and communication skills.
Experience:
November 2011 to present TIRR Memorial Hermann Houston, TX
Rehabilitation Technician II
-Under supervision of a physical therapist or physical therapy assistant, perform only delegated, selected or routine tasks in specific situations, such as preparing the patient and the treatment area as scheduled
-Coordinate patient care with members of other departments and other staff within the rehabilitation services department
-Instruct, motivate, safeguard and assist patients practicing exercises and functional activities, under direction of medical staff
-Observe patients during treatment to compile and evaluate data on patients' responses and progress, and report to physical therapist
-Confer with physical therapy staff and others to discuss and evaluate patient information for planning, modifying, and coordinating treatment
-Perform clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms
-Assist department managers with various tasks or specific projects, provides treatment in all areas of the department, which includes inpatient and outpatient
August 2011 to October 2011 Integrated Therapeutic Services Houston, TX
Rehabilitation Specialist
-Treatment of patients
-Explanation of benefits to patients
-Scheduling patient appointments, following up on cancellations and no show appointment, and administering reminder calls to all new patients one day prior to their appointment
-Sending prescription and insurance information to office for certification and maintaining adequate office supply inventory levels
-Making copies of requested patient notes for claims, authorizations, etc.
-Communicating verbally and written in regard to patient condition
January 2008 to July 2011 Prairie View A&M University Prairie View, TX
Academic Advisor
-Assessed students’ stage of development by interviewing students upon entrance into University, and promoted growth and determined suitable developmental tasks.
-Assisted student in establishing realistic and attainable academic career goals
-Advised students on academic, career, and personal issues and identified the educational and career options appropriate for each student and assisted with analyzing each option
-Identified options for students to satisfy degree requirements
-Monitored academic progress of students, analyzed reports from instructors and determined eligibility and satisfactory progress toward their degree
-Maintained student files and record and updated computerized information system regarding to student status changes
-Participated in preparation of orientations and presented academic information to new students and parents during orientation
-Provided customer service and information to parents on an ongoing basis to maintain open lines of communication
-Evaluated transcripts from other academic institutions for application to the desired degree program
-Gathered information such as GPAs and/or enrollment statistics and prepared reports as requested
-Assisted students with admission and registration and provided guidance in course selection
July 2007 to Nov 2008 Methodist Willowbrook Hospital Houston, TX
Rehabilitation Therapy Technician
-Monitored and observed patients during treatment; informed the physical or occupational therapist of any signs of patient distress, fatigue, or of malfunctioning equipment
-Utilized and demonstrated to patients the use and operation of exercise equipment and modalities used for stretching and strengthening muscles, or for improving body coordination or muscle restraining; adjusted and maintained patient equipment
-Scheduled client and staff appointments and check clients in and out of office
-Researched information and generated reports on patients’ improvement in performance
-Performed assigned treatments and procedures such as basic, routine, and repetitive exercises
-Completed exercise treatments designed to maintain and restore strength, prevent contractures, or maintain mobility of joints
-Handled confidential information and many complex matters
-Organized and facilitated patient therapeutic activities
-Recorded patient response to treatment
-Maintained positive relations with patients, families and health care team
-Established and maintained departmental files and records
-Performed other job-related duties as assigned
July 2005 to July 2007 San Jacinto Methodist Hospital Baytown, TX
Rehabilitation Therapy Technician
-Performed routine treatments such as preparing and assisting patients for hydrotherapy
-Made entries in records and computers, and in patients' charts which are countersigned by the therapist, as directed
-Participated in the instruction and orientation of therapy trainees and others in physical and occupational therapy treatment procedures
-Maintained inventory, assists in ordering and planning the use of supplies, and organizes storage
-Performed routine treatments such as preparing and assisting patients for woundcare
-Adjusted and increased resistance, weight, and range according to patient's response and physical tolerance
-Performed other duties as assigned
Professional Experience:
Over three years of healthcare, administrative asst.and customer service experience
Project management skills with high level of efficiency and productivity
Responsible for the planning and scheduling of materials through the production schedules
Team leadership skills
Able to meet deadlines
Able to multi-task, works under general supervision; typically reports to a supervisor or manager
Comprehend policy/procedures and implement daily
Relies on limited experience and judgment to plan and accomplish goals.
Outstanding interpersonal skills; ability to analyze information; work with several tasks simultaneously
Excellent in customer service
Additional Skills:
Microsoft Office, Word, Excel, Outlook, and Power Point
Typing speeding 60wpm
Education:
Prairie View A&M University 2008 Master of Educational Administration
Prairie View A&M University 2005 Health & Kinesiology
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