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Support Project

Marion, MI, 49665
August 09, 2012

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Angus Colegrave

US Green Card Holder

modile: 231-***-****


• Technical Support / Trade Floor • Network administration • Trouble shooting

• Windows 98/NT/2000/XP • LAN / WAN • Problem solving

• Hardware installation • MS Office Suite • Security (inc. antivirus)

• Software installation • Projects • Process development

• Various applications / systems • Wireless (Blackberry) • Presentations

• Real time systems • Research & investigations • Disaster Recovery

• Change Management • Video Conference systems • Unix admin



MCSE Server, Enterprise, Workstation, TCP/IP Essentials.



Credit Agricole Investment Bank

Position: Senior Analyst for the Fixed Income Floor (Contract) October 2006- June 2012

My role at Credit Agricole was to support the Fixed Income floor.

Duties included:

• Providing market data support including Reuters and Bloomberg to the Fixed Income Trading Floor.

• Supporting realtime data into excel using PPPro, Bloomberg and inhouse api’s.

• Supporting all broker screens including Brokertec, Creditex, GFI, Tullets, MTS Bondvision and BGC.

• 1st Line STP issues and coordinating with relevant departments if necessary.

• EBS, Reuters Dealing, Deal Tracker and TOF support.

• Unix work on the RMDS infrastructure.

• Installation and support of auction systems for the Government Trading desk.

• Experience with research applications including Factset.

• Supporting applications for the Commodity desk including ICE, CQG analysis software and X-Trader.

• Working with eTrading/ION teams when required.

• 1st Line support brokertec and GFI trading applications for US desk.

• Active Directory Administration in a Windows XP desktop environment.

• Support of all desktop problems in a Office 2003 and 2007 setup.

• File restores in a clustered environment.

• Dealing with mail problems related to MS Outlook.

• Dealing directly with the traders on the floor regarding all market data and desktop issues.

• Supporting pricing spreadsheets problems to macro level for front office traders.

• ODBC connectivity issues and problems to Sybase and SQL databases.

• Support of applications in a citrix infrastructure.

• Support of Bloomberg, Reuters and Good software on blackberry and ipad devices.

• Experience working with a full range of java related applications.

• 1st Line Etrali Dealerboard support.

• Support of all hardware including HP dual quad pc’s as well as HP printers and Toshiba laptops.

• Desktop rollout project to trade floor including liasing with front office users and stakeholders.

• Remote deployment of applications to the desktop via Altiris.

• Desk moves and changes as well as asset tracking and management.

• Working to a strict Service Level Agreement via the internal helpdesk call logging system.


Position: Trade Floor Analyst Fixed Income (Contract)Febuary 05 – September 06

My role working at ABN AMRO was to support the front office Fixed Income floor.

Duties included:

• Trade Floor support supporting a host of different analytical and dealing products, ranging from Kobra Xtra including PPPro, Bloomberg, EBS Spot, BrokerTec, Creditex, Tullets, Bondvision, Fidessa, Addfin, Murex, and in-house trading applications.

• Supporting data feeds into excel for the front office.

• Support of all desktop related problems on an NT4 O/S.

• Supporting remote access users as well as vpn problems.

• Blackberry support.

• Lotus Notes v6.5 support.

• Use of SQL query analyser to query SQL databases for project based work.

• Extensive use or Remedy.

Morgan Stanley

Position: Trade Floor (Contract) June 04 – Feb 05

Morgan Stanley is one of the largest Global Equity and Investment banks in the world. My role at Morgan Stanley was trade floor support on the Institutional Equity Trade floor and support of the Investment Banking Department.

Duties included:

• Market data support which included Kobra 3000 Xtra, Open Bloomberg, Factset, Thompson One and bespoke market data applications.

• Dealing directly with the traders on the Institutional Equity floor across an XP and Unix environment.

• Supporting the bankers and equity research teams in an Active Directory environment running Windows XP along with Office 2003.

• Executive/VIP support and assistance.

• Supporting remote access users connecting through a vpn connection.

• Providing extensive blackberry support and assistance.

• Active Directory Administration which included DFS issues, folder access issues, Kerberos problems, printer server issues and performing restores in a clustered environment.

• Extensive use of remote access tools.

• Project work wich included overseeing the rollout of a business wide laptop refresh deployment.

• Extensive use or Remedy.

N.M ROTHSCHILD & SONS Investment Bank – (

Position: Trade floor and Investment Banking Support (Contract) July 03 – May 04

Duties included:

• Providing market data support to the FX and Commodity trade floor ranging from Kobra v4, Bloomberg, Datastream, Global Topic, Factset and Dealing 3000 on a Windows 2000 environment.

• Use of triarch diagnostic tools including DACS administration on a unix infrastructure.

• Upgrading RTW to Reuters Kobra v4 to dealer desks.

• Provided general user support to around 800 users throughout the organization on an NT4 and Windows 2000 platform.

• Exchange v5.5, SQL and general Windows/Server administration including vb scripting.

• Performing nightly and weekly backups and administering restores for users.

• Blackberry installation and support to mobile users.

• Laptop and pc builds.

• Executive/VIP support and assistance including video conferencing.

• Secure Remote/VPN support plus extensive use of SMS deployment and remote support tool.

• Network patching, dealer boards, moves and changes.

• Windows 2000 rollout project to the desktop.


Position: Executive Technical Support (Contract) 1st April 03 to 4th July 03

My role while working at Reuters was to provide support across a wide range of financial, dealing and analytical products to all Reuters clients.

Duties included:

• Providing infrastructure support to Triarch, RMDS, RSSD, SSD and NBRT/AMS systems on a Sun Solaris platform.

• Providing technical advice and support across a wide range of analytical and contribution products including 3000Xtra, RTW, NBRT, RMM and MarketLink.

• Providing support on DACS v4 and v5 systems.

• Technical support on Reuters Dealing Link and Dealing 3000.


Position: Team Leader 2nd/3rd Line Support/Administration & Projects Sept 01 to March 03

My role while working at Rothschild Asset Management was leading a team of eight analysts, reporting to the Support Manager, providing day to day support of the Desktop/Server environment to the Private Banking and Asset Management businesses. This also included the Dealing, Equity and Global Fund Management departments.

Duties included:

• Providing market data support to around 600 users, which included RTW, Topic, Bloomberg, Datastream, and Dealing 2000.

• Providing support on the Triarch network as well as Dacs administration.

• Excel support to macro level.

• General user support to front, middle and back office including 3rd party and bespoke applications on a mix of Windows 2000 and NT4 environments.

• NT Server administration ranging from creating user accounts, user group access, NTFS permissions, Exchange 5.5 admin, SMS admin, Veritas Backups, IIS publishing and admin, file and print server admin, DHCP, DNS, WINS, DFS and SQL admin.

• Server builds on Compaq Proliant hardware.

• Use of Kix32 and VB scripts as well as extensive use of WinInstall 6.0 packager.

• Data warehousing project via EMC environment.

• Windows 2000 design and rollout project onto the desktop.

• Planning and implementing a citrix test bed.

• Network patching, dealer boards, moves and changes.

• Technical writer for server documentation and builds.


Position: Team Leader – Market Data Projects & Trade Support Aug 00 to Aug 01

My duties as Team Leader at JP Morgan Chase in the Fixed Income and Equity trade floors included:


• Providing 2nd line support to around 600 FX and Equity traders and associated back office including issues relating to tiblink and Adfin.

• Frontline market data support which included Kobra v3.1, RTW V3.62, Open Bloomberg and Dealing 2000/3000.

• Use of Dacs admin tool for diagnostic and testing purposes.

• Supporting exceed and rumba emulation applications.

• Use of NW Admin 4.1 for admin related issues.

• Lotus Notes support.

• Coordinating hardware and market data audits on the trade floor in preparation for Reuters Kobra 3.x rollout.

• Liasing with packagers in New York pertaining to issues with the package.

• Setting up a large Kobra UAT environment prior to rollout.

• Coordinating with Reuters developers which involed the development and deployment of users kob sheets and ensuring all entitlements on the tibco infrastructure were setup properly prior to rollout.

• Leading a technical team working in a highly pressurised environment installing Reuters Kobra machines at traders desks.

• Migrating traders marketsheet’s and adfin spreadsheets over to the new JP Morgan/Chase tib infrastructure.


Position: 2nd/3rd Line Support July 97 – July 00

While working at BGI I was responsible for providing user support and server support across the whole organization.

My duties included:

• General NT administration which included creating user accounts, creating new user groups, creating shares and ntfs folder and file permissions, configuring weekly backups using veritas, performing restores, and script administration including kix32 scripts.

• Server builds on Compaq Proliant hardware.

• Extensive packaging experience using WinInstall 5.0.

• Exchange 5.5 administration which included creating mail accounts and distribution groups, monitoring MTA queues and dealing with any other mail issues.

• Implementing, configuring and supporting Terminal Server 4.0 using Citrix Metaframe to publish applications through IIS.

• IIS administration which including building and maintaining virtual sites and directories.

• Supporting 800 traders on a Windows 2000 and NT environment as well as related products.

• Implementing, testing and supporting Market Data products including RTW and Open Bloomberg.

• Configuring Oracle and ODBC connections to back-end databases.

• Involved in windows 2000 rollout project and large relocation project.

• Providing and maintaining documentation on support and installation procedures.


Position: Projects and Support Engineer(Contract ) Jan 97 – May 97

My duties included:

• Hardware audit for large law firm prior to upgrade and rollout of NT3.51 Server.

• Installing and configuring NT3.51 servers on HP Netservers for clients.

• Providing remote support and inhouse support to various clients including a law firm, insurance company, an engineering company and the largest local bank in the area.

• Implementation of Remote access.


Postion: 2nd/3rd Line ( Contact ) July 96 – December 96

Clients consisted of banks, law firms, an insurance company and an engineering firm.

My duties included:

• Installing and configuring NT4 and NT 3.51 servers on client sites.

• Providing remote support to a large client base using PcAnywhere.


Position: Technical Manger, June 93 – June 96

My duties included:

• Installation, configuration and support of peer to peer and client/server based networks ranging from NT 3.5, Windows 95, Windows 3.11 and Novell 3x.

• Coordinated and oversaw technicians in the workshops and the field.

• Supported a wide range of hardware including Compaq, Dell and HP.

My clients consisted of banks, engineering firms and law firms.

PROTEA COMPUTERS, Harare, Zimbabwe

Position: Customer Engineer, January 88 – April 93

While at Protea Computers I was involved in the installation and administration of the ConCurrent Mainframe and ConCurrent 3200 Supermini Series Computers and all related peripherals.


Squash, Golf, Rugby, Cricket, Fishing and Weight Training.

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