Customer Service Quality Assurance

Professional Profile

Hard working, possessing an array of experience in areas of sales, quality assurance, leadership, office administration/supervision, money handling, technical writing, research analysis, and communication

Experience

Illinois Institute of Art-Chicago (2010-Present)

Title: Assistant Director of Admissions

Duties include:

• Setting appointments with prospective students to discuss their educational needs, future goals, and possible career paths

• Interviewing prospective students to determine whether or not they are a good fit for our programs, discuss financial resources, and the application process

• Maintaining relationships with all prospective, applied, and registered students and their families to ensure optimum customer service and satisfaction

• Continued education and research into product knowledge, training manuals, career paths, and competitors

Grifols Biologicals, Inc. (2005-2009)

Title: Quality Operations Specialist (2006-2009)

Duties included:

• Performing thorough reviews of quality, manufacturing, and corporate controlled documents and procedures

• Specializing in the implementation and revision of uniform Quality Standard Procedures to assure compliance with FDA regulations

• Maintaining and analyzing a multitude of databases associated with final product inventory and final product manufacturing investigations

• Supervising and prioritizing daily departmental operations

• Critically analyzing and authorizing the submission of Export Protocols required by the FDA and NIBSC (Barcelona, Spain)

• Training and supervising a well designed team of employees

Title: Logistics Coordinator (2005-2006)

Duties included:

• Conducting thorough reviews of all human blood plasma donor profiles in a timely manner

• Scheduling and authorizing all import/export shipments of raw materials

• Managing and maintaining good customer relations with clients such as private contractors and specialty product shippers

• Performing thorough investigations of product shipments to assure maximum quality shipping and handling

Education

Southern Illinois University 1999-2004

Bachelor of Science: Marketing

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