Corporate Trainer / Consultant

JENNIFER DUNCAN

931-***-**** │ ********************@****.***

**** ****** ***** ***** **-2F │ Spring Hill, TN 37174

CORPORATE EDUCATION AND TRAINING

Client Software Training – Internal Support Training – Internal Recertification Training

Client Relationship Development – Team Collaboration – Document/Curriculum Creation

A dedicated and accomplished training professional with a background that reflects the ability to create and implement education programs that engage and empower learners with essential end-user knowledge. Work with clients and implementation analysts to create custom training solutions based on extensive needs analysis.

Skilled at managing multiple tasks simultaneously and readily assume increased responsibility to surpass expectations. Continually strive to grow professionally through research, education, and networking. Committed and motivated with demonstrated skills working in dynamic and challenging environments.

TRAINING/TEACHING COMPETENCIES

Assisted with the professional development and recertification of payroll professionals. Topics included Federal and State Tax, HSA, Tip and Minimum Wage, and Deferred Compensation Regulations.

Trained internal clients on payroll processing, human resources management, reporting, and client support. Programs included PayLoad, PayrollOnline, Abra, and Crystal.

Trained clients throughout the country on payroll processing, human resources management, and reporting through in-classroom and web-based sessions. Programs included PayLoad, PayrollOnline, Abra, HRLink, and Crystal.

Coordinated and successfully planned large group training efforts. Maintained constant client contact throughout the training cycle, scheduled and created web sessions, managed registration and attendance statistics, modified or created training agendas and documentation to customize the client experience, facilitated and recorded training of external and internal clients, and followed up with quality and satisfaction surveys.

Created and updated client and support training and user documentation for PayrollOnline.

Encouraged and piloted the shift from the GoToMeeting to GoToWebinar platform for web-based training throughout the company.

Managed classrooms for fifth and eighth grades. Responsibilities included creating instructional experiences that addressed both standard and curriculum requirements while accounting for individual student interests and levels of performance. Subject areas included reading, language arts, math, social studies, science, spelling, and enrichment.

Created and presented professional development opportunities for colleagues in the elementary school environment. Topics included Differentiated Instruction, Literacy Centers, Technology in the Classroom, and School Improvement Plans.

Created, organized, and facilitated family member training during deployment and redeployment cycles with the Army.

Facilitated Army Family Team Building Level I training for military spouses.

CLIENT RELATIONSHIP DEVELOPMENT

Maintained ongoing client contact to ensure successful training and support experiences.

Promoted brand loyalty by providing expert levels of support to external and internal clients when needed.

Became an advocate for web-based training to ensure clients unable to receive full, in-classroom training obtained the knowledge needed to function successfully in the purchased system.

Led research efforts in the training department to improve client service, collaboration across departments, and ultimately the client experience. Wrote the summary paper titled CompuPay ACCESS.

PROFESSIONAL EXPERIENCE

Mid-Market Client Trainer - CompuPay, Inc. April 2008 - Present

Successfully conducted upgrade training for the primary mid-market platform one month after starting with the company.

Conducted full, in-classroom training on the mid-market payroll platform and the human resources partner product well before the stated expectation of six months.

Successfully created a training curriculum and trained 500+ clients from December 2008 to February 2009 during a mass conversion to CompuPay’s new online payroll platform.

Responsible for the creation and revision of the PayrollOnline Payroll Manager Guide, PayrollOnline Internal Support Guide, and PayrollOnline FAQ Sheet since September 2008.

Regularly responsible for the scheduling, coordination, and facilitation of multi-attendee web training.

Classroom Teacher – Fifth Grade – Kenwood Elementary July 2005 - July 2007

Managed fifth grade General Education classrooms.

Serving as a model classroom, conducted multiple observation lessons to demonstrate to peers and area academic coaches the effective use of technology, literacy centers, and differentiated instruction in the classroom.

Successfully moved three fifth grade limited English-speaking English Language Learners (ELL) to sixth grade.

Students scored in the top percentiles of the county on TCAP Writing, Reading, Mathematics, Science, and Social Studies tests.

Classroom Teacher – Eighth Grade – Montgomery Central Middle School January 2005 - July 2005

Managed five eighth grade Reading/Language Arts classes comprised of 136 students.

Successfully integrated technology in the classroom using “discarded” laptops and became a model for other classrooms in the middle school environment.

EDUCATION AND LICENSURE

American Intercontinental University

Master of Education: Instructional Technology (2005)

Austin Peay State University

Bachelor of Science: Education (2004)

Licensure

Professional Teaching License, K-8 (#000187714)

COMPUTER SKILLS

Microsoft Office Suite

GoToWebinar

Familiar with Captivate and Camtasia

AFFILIATIONS

Elluminate - training network

BNET - business network

SSPA - service and support network

Net Promoter - client loyalty network

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