Customer Service Management
Resume:
Melanie Braun
West Palm Beach, FL 33407
*********@*********.***
Summary of Qualifications
* ********** – Satisfied when being in the lead
* ************* ****** – Enjoys talking with others, giving advice when needed
3 Computer Skills – Active learning in Microsoft Office: access, excel, power point, and word
4 Completes task on time and correctly – Never quits
5 Active in the EXCEL program – Host Club: Secretary/Publicity Specialist; Seahawks in the Community: Member
Education
Northwood University, West Palm Beach, FL 12/2011
Bachelor of Business Administration in Business Management, Hotel, Restaurant, Resort Management
Work Experience
Bear Lakes Country Club, West Palm Beach, FL 12/2010 – 06/2011
Server
1 Honored to be able to work alone
2 Gained exceptional experience within clubs practices
Americas Best Value Inn, Lantana, FL 04/2010 – 12/2010
Front Desk Agent
1 Able to check guests in/out in a timely manner
2 Trusted to handle cash and credit charges
3 Honored enough to be able to work alone – under no management supervision
St. Andrews Country Club, Delray Beach, FL 08/2009 – 04/2010
Server
1 Learned to call members by names, which customers like
2 Educated on how clubs work
John Bull, West Palm Beach, FL 01/2009 – 02/2010
Server
1 Provides excellent customer service to new and previous customers
2 Work within a small wait staff team; understands the importance of teamwork and good communication skills
3 Able to handle multiple tables; Accurate order taking skills
4 Privileged to work with professional management staff
Contact this candidate