Customer Service Representative

Career Overview

Core Strengths

Accomplishments

Work Experience

Educational Background

Maribel Enriquez

*** ******* ****, *****, ** 33144

Cell: 786-***-**** : ********@***.***

Highly enthusiastic customer service representative with 4+ years client interface experience.Dedicated Customer

Service Representative motivated to maintain customer satisfaction and contribute to company success.

Hands-on, Hardworking, Highly motivated and High-performing.

• Customer service

• Strong organizational skills

• Adaptability

• Excellent communication skills

• Problem solver

• Strong client relations

Bilingual (Spanish)

Alphabetical/numerical filing

Chart preparation/filing

Calendar management

Organizational skills

Prioritizing/managing deadlines

Phone communication

Customer Relations

• Earned highest marks for customer satisfaction, company-wide.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working

overtime as needed.

•

Patient Transfer

• Safely lifted up to 80 pounds and pushed 300 pounds on wheels.

OSHA Compliance

• Properly disposed of daily biohazard waste in compliance with federal and local regulations.

Receptionist in specialty Depart

August 2007 to June 2011

MCCI Group – Hialeah, FL

Assisted customers in person and via telephone.Ensured superior customer experience by addressing customer

concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently.

Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and

Paget's disease.

Demonstrated ability to lead and motivate outstanding healthcare teams.Ensured HIPAA compliance.Partnered

with team of registered nurses to achieve overall well-being of all patients.

Camaguey, Cuba 1992

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