Project Manager - Intranet Content Manager - Trainer

SONIA HUSBAND

*** ***** ******, *** #** New York, NY 10016

Phone: 212-***-**** Mobile: 646-***-****

Email: *******@*****.***

ONLINE CONTENT MANAGER/TRAINER

EXECUTIVE SUMMARY

Possess strong presentational skills with proven expertise in managing meetings and delivery of training sessions.

Experienced in creating products such as: content for web casts, user manuals and informational hand outs.

Ability to capture, clarify and translate business requirements and complex operational processes, across a global organization, into technical solutions.

PROFILE

Expert in facilitating change in a workforce to support reengineering initiatives and meet organizational operating, financial and quality objectives

Strong business development background from planning through tactical execution; mastered advanced methodologies, processes, and technologies and aligned change efforts with business goals

Trusted advisor to Senior Executives of Fortune 100 and 500 companies, such as: Citigroup, NBC Universal, Merrill Lynch Company, American Express Company, UBS Securities LLC, Towers Perrin HR Consulting Company.

Areas of Expertise Include:

 Analyzing business & technical processes

 Intranet Content Management

 Digital Media

 Delivery of Intranet Training (WebEx)

 Design & deliver utility system training

PROFESSIONAL EXPERIENCE

ENGAGEMENTS:

[Advantage Staffing Agency] American Express Company (Network Marketing)

(Campaign Content Marketing Manager/Trainer/www.amexnetwork/selects) 4/08 – 1/09 (Contractor)

• Edited and organized all content to be posted to external site;

• Delivered customized training materials to support each business markets content management needs;

• Served as a super-user and business administrator for content management applications for Internet sites, including user and role administration, controlled vocabularies, in-context page set up, and taxonomy maintenance;

• Managed all campaigns for selects portal working collectively with external business partners;

• Acted as internal subject matter expert relating to country specific market questions regarding using the vignette content management tool

• Prepared and presented proposals, status reports and other information to senior management and/or end-users.

[Execu/Search Staffing] NBC Universal (Digital Media) –

(Content/Project Manager/Trainer for launch of www.petside.com) 10/07-11/07 (Contractor)

• Edited the majority of the Internet content in support of communications strategy;

• Developed a work plan for the Internet that directly supported the editorial communications strategy and helped achieve corporate business objectives;

• Collaborated with designers and IT to develop templates and standards for the look, feel, and tonality; secured management and executive approval;

• Worked in collaboration with the IT division to implement website redesign, upgrades and developed a technical strategy;

• Created a training document for users to refer to for posting content to site using vignette.

Citigroup Private Bank

KYC Quality Assurance – Senior Analyst/Trainer(Recognition Title: Assistant Manager) 4/05 to 1/07

ACAMS Certified

• Assisted with creation and design of an Analyst training brochure to accurately document internal processes and applications utilized;

• Identified, recorded, escalated, and resolved exceptions found in the KYC/CIP data. Validated CIP information through documents and non-documentary methods;

• Reviewed contracts and bids to ensure compliance with established procedures;

• Educated banking teams and their staff on the internal KYC Entity Identification Guidelines for efficiency in documents submitted; Conceptualized, managed and served as co-editor for monthly newsletter titled Vox Populi to boost morale and encouraged various departments to share best practices.

Towers Perrin Human Resources Consulting Firm 6/01-4/02

Intranet Project Manager/Trainer -People, Performance & Solutions Organization/(Marketing Department)

• Served as lead in identifying project resources and negotiated statements of work with development and design/content team;

• Edited all content to ensure fresh content was posted on a weekly basis;

• Functioned as project manager working with Marketing and IT to achieve appropriate functionality and look/feel for web site and various marketing programs;

• Created quarterly marketing strategy plan which included e-mail advertisements, surveys, focus group discussions, and "train-the-trainer" sessions;

• Leveraged intellectual capital through building relationships across the various businesses contributing to maximizing consultant time with business clients.

Merrill Lynch Company

Intranet Content Manager/Trainer

Recognition Title: Assistant Vice President (Sales & Marketing Department) (7/98 – 3/01)

• Performed significant project management activities and writing assignments that required detailed familiarity and skillful interpretation of the firm's communications, documentation, policies and standards;

• Organized and edited all content to be published to include: senior management announcements, organizational changes, business policies and procedures and citizenship stories;

• Served as champion for delivery of the Capability Maturity Model methodology for process improvement initiatives;

• Contributed to enhancements both graphic interface and back-end programming to financial consultant site and communications homepage.

American Express (Travel) Company Inc.

Project Coordinator for Learning & Development Human Resources Training Team (7/95 – 3/98)

• Performed training needs analysis so that employee knowledge and skill gaps were identified and appropriate interventions were developed and implemented;

• Worked with trainers to develop curriculum, determine direction of technical training and managed resources appropriately;

• Recipient of the Rings of Recognition Star Performer Award ( 1996);

• Designed and managed projects database to track training initiatives and establish a history of successful training manuals developed to use as a benchmark tool.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Long Island University - Degree Received: MS /School of Education

Bernard Baruch City College - Degree Received: BA in Business Communications

ACAMS Certified: December 9th, 2006/Gregory J. Calpakis, CAMS – Executive Director

INTERESTS & AFFILIATIONS

Reading, skiing, travel & serve as the Vice President of Public Relations for Knickerbocker Toastmasters Club – District #46 – NY

TECHNICAL SUMMARY

Microsoft Office Suite, Visio Professional, I Manage, PC Docs, Deltaview, Adobe Acrobat Distiller, Adobe Photoshop, Interaction Database, Lotus Notes, Illustrator, Microsoft Access Database, EntreVision and Vignette Content Management Systems (v7.3.1). Scripting Languages: HTML, CSS

Research software: Workflow Application, ChoicePoint, LexisNexis, MartinDale Hubbell, and Factiva.

Additional trainer experience

Oct 2009 – Dec 2009

(Contractor) City College Adult Continuing Education

NYCHA Network Neighborhoods Program

Student Development Counselor/Technology Trainer

• Created handouts for all Microsoft Office Suite programs;

• Trained students on Microsoft Office Suite applications;

• Reviewed and tested all students weekly to ensure proper knowledge transfer of material;

• Counseled and motivated students regarding job postings, interview techniques and college courses;

• Provided detailed information on resume writing, interview skills and drafting thank you and cover letters.

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