Interpreter / Customer care expert

VERONICA DI MARTINO

**** ***** ******* ******

Chicago, 60608-6706 IL

Cell. Phone 407-***-****

Email: jr6qx3@r.postjobfree.com

Summary of Qualifications:

• More than six years of working experience in varied working environments such as customer service, student counseling, clerical and retail sales.

• Graduated with a Bachelor degree in Foreign Languages with the highest grade, able to speak 3 languages fluently.

• Ability to organize, prioritize and work in fast-paced environments under stress and pressure, high work load and deadlines.

• Self motivated, initiative, energetic and reliable. Excellent problem solver and quick learner.

• Established good working relationships with customers, colleagues, supervisors.

Working Experience:

07/2011 to present Sleepy Giant Entertainment

Italian Translator and Customer care agent

• Provide language/linguistic skills to convert highly technical product descriptions from English to Italian and vice versa with accurate translations.

• Translate and moderate the Italian websites www.Pokemon.it www.Pokemontcg.it

• Provide customer service to the Italian clients

• Prepare and submit reports

• Data entry and performance of clerical tasks and administrative procedures.

09/2010 – 06/2011 Hotelbeds destinations and accommodations

Customer care agent

• Consult with customers about their product and service needs.

• Analyze customer’s wishes and requests. Provide customers with the solution that best fit their needs and expectations.

• Arrange, manage, cancel and amend bookings for transportations, tours, and accommodations.

• Prepare and submit reports

• Data entry and performance of clerical tasks and administrative procedures.

01/2008 -06/2010

G. D’Annunzio University CH-PE

Job and Study Counselling Department “Divisione Orientamento Studi e Lavoro”

Student Counselor

• Interview and counsel students regarding their concerns and future plans.

• Prepare and participate with power point presentations at the Student Orientation Workshop Days.

• Collaborate at the creation of the annual informative brochure.

• Assist with recruiting and registration activities.

• Select graduates students for Internships in Italy and abroad.

• Update the “Orientamento” website at http://www.unich.it/orientamento

• Prepare and submitt reports.

• Data entry and performance of clerical tasks and administrative procedures.

Education:

G. D’annunzio University Chieti-Pescara, Italy.

Bachelor degree in Foreign Languages and Literatures,

Tourism&Managment Curriculum,

grade 110/110 – November 28, 2007

Language Skills: I can fluently speak English and Italian, I also possess good knowledge of written and spoken Spanish.

Voluntary works: Girl Scout for 7 years at A.G.E.S.C.I. Guardiagrele, Italia

Responsible for troop organization, arranging camping, event planning,

Troop budgeting, providing and supervising activities for children

of the local church community such as after-school assistance,trips, birthday parties.

Voluntary work for 2 years with U.N.I.T.A.L.S.I. Italia

Providing assistance to people with disabilities in hospitals and retiring homes.

Attended 30 hours of Clown therapy with U.N.I.T.A.L.S.I. Italia.

Computer Skills: Accurate, fast keying and data entry skills. Competent with most Microsoft Office programmes and Search Engines, very confident with Atlas booking system, basic knowledge of Macromedia Dreamweaver Ultradev.

Social skills and competences: I have excellent communication and problem solving skills.

I am very energetic and I can create an enthusiastic work environment around me.

I am patient and I can well manage stressful situations. I am a creative type of person,

I like working with arts and crafts and spending my free time outdoors and with animals.

I possess strong, out going personality and I have a natural caring attitude.

I am experienced at working in multicultural environments, I love and I am very experienced in traveling and living internationally. I am very flexible and can easily adjust to different situations.

References available upon request.

Veronica Di Martino

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