Customer Service Representative
Resume:
Emily S. Glodzik
**** **** **** ******, ********* 1D
Philadelphia PA, 19131
*****.*******@******.***
EDUCATION
Temple University January 2006 – May 2010 Philadelphia, PA
Bachelor of Arts in Criminal Justice
Honors: Six consecutive semesters of honors or high honors
Penn State University September 2002 – May 2003
Wilkes Barre, PA
Candidate for Bachelor of Arts in Psychology
PROFESSIONAL EXPERIENCE
Office of the Vice President for Student Affairs, Temple University February 2008 - Present
Philadelphia, PA
Administrative Support
Assist with office filing systems and convert existing files to the paperless Document Imaging system; use of the Microsoft suite of programs; conduct research; track inventories of and maintain organization of office supplies; handle travel arrangements for the Vice President; manage phone system and assists parents and students with inquiries; track department files and documents; conduct copying along with other office tasks; serve on the Diamond Awards committee; serve as the Sustainability Ambassador as well as manage fellow department’s sustainability ambassadors; manage bi weekly and monthly payroll; oversee student workers; manage calendar and appointments/meetings; use of University computer systems.
Bank of America July 2005 - December 2005
Horsham, PA
Customer Service Representative, Business Credit Cards
Worked with management team to resolve customer inquiries regarding business credit card issues; used multiple computer systems to determine solutions for customers; prepared banking documents to be sent to customers via fax and mail.
Bank of America April 2004 - July 2005
Scranton, PA
Customer Service Representative, Personal Banking
Serviced customer calls for Bank of America Personal Accounts; utilized computerized banking systems while serving callers; selected to monitor fellow service representatives’ efficiency, productivity and quality of work; selected to train new associates.
RELEVANT COURSEWORK
Drugs, Crime, and Criminal Justice Fall Semester 2008
Attended court sessions to observe criminal court proceedings as practiced in the Philadelphia Drug Abuse Court.
Planned Change in Criminal Justice Spring Semester 2009
Interviewed inmates as well as parolees to gain knowledge of their personal experience within our Criminal Justice system; authored papers on successes and failures of current system.
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