Customer Service Manager

Objective: A career that values commitment, responsibility, and wants a highly motivated individual with a broad and successful history of business management that thrives on going above the expected. I enjoy taking leadership, organizing projects while taking initiative and handling multiple tasks in an efficient manner.

Education: Central Missouri State University: Associate of Science Degree in Child Dev (3.6 GPA)

The Dean’s List

Butler High School: Diploma (3.7 GPA)

National Honors Society

Academic Scholarship

Nevada Regional Technical Center: Adult Ed Program / Microsoft Access/ Computers

Missouri State Department of Insurance: Missouri Life / Life & Heath Insurance

Licensed Insurance Broker /Agent

Professional Development

Chateau On The Lake, 417-***-****, Branson MO

October 2010- Current

Chateau Grille Server

Plantation Restaurant, 417-***-****, Branson MO

July 2010- October 2010

(Second job)

Customer Service / Server / Hostess

NorthStar Battery, 417-***-****, Springfield MO

Aug. 2008 (temp)-Nov. 2008 (perm) - Jan. 2010

Machine Operator / Assembly

Medical Benefits Group, 417-***-****, Nixa MO

June 2008- Current (independent, part-time job)

Life & Heath Insurance Broker / Agent

Strategic, 417-***-****, Springfield MO

Feb. 2008- July 2008 (part-time job)

Non-Profit / Political Fundraiser

Home Depot, 830-***-****, Bulverde TX

April 2007- Nov. 2007 (moved home-MO)

Credit Captain / Sales Specialist

Galveston Independent School District, 409-***-****, Crystal Beach TX

Jan. 2007- April 2007 (part-time job)

Substitute Teacher / Receptionist

Coastal Surveying of Texas, 409-***-****, Crystal Beach TX

Nov. 2006- April 2007 (part-time job)

Auto CAD Drafter

Stingaree, Crystal Beach TX

Sept. 2006- Nov. 2006 (part-time job)

Service Manager / Front Staff Supervisor

Stovall-Woody Associates, 417-***-****, Springfield MO

Aug. 2005- Aug. 2006 (moved to TX)

Customer Relations Manager

Bank One / JP Morgan Chase, 417-***-****, Springfield MO

Feb. 2003- Aug. 2005 (spouse diagnosed w/ cancer)

Customer Service Representative / Business Card Technical Advisor / Card Activation Specialist

Redneck Trailer Supplies, 417-***-****, Springfield MO

Aug. 2002- Dec. 2002 (married/ policy against working w/ spouse)

Purchasing Assistant / Warehouse / Inventory control

Aquatico, Springfield MO

Feb. 2002- Aug. 2002 (Temp. Job)

Management Staff

Git-in-Go Corporation of Springfield / Joplin, MO 417-***-****, Springfield MO

Sept. 2000- Feb. 2002

Store Manager

American Belle Cellular, Inc., 660-***-****, Butler MO

June 1999- Sept. 2000 (Relocation for Business Development)

General Manager

Wal-Mart Supercenter, 816-***-****, Harrisonville & Joplin MO

Sept. 1996- May 1999

Department Manager / Inventory Control Specialist / Customer Service Manager

Accomplishments

Utilized business management and marketing skills to increase store revenue by 200% during employment.

Hired, directed, and trained large teams of employees

Maintained impeccable bookkeeping and inventory supplies in a demanding consumer environment.

Implemented training programs to newly acquired stores

Researched growth potential to open branch stores.

Service Awards

Qualification and Experience Summary

Management / Administrative/ Supervision / Teaching

Insurance, Financial, Retirement, experience & training

Coordinated employee scheduling and assignments

Purchasing / Marketing

Computers / Quick Books / Microsoft Access / Excel, etc.

Billing (Quick Books) / Paperwork Maintenance

Merchandising / Inventory Control

Bookkeeping / Vendors / Invoices

Drafting / Auto CAD

Business Writing / Secretarial

Industrial / Production / Fork Lift training

CPR /AED & First Aid Certified

Medical Transcriptionist training

* Current business status and/ or reason for leaving.

Blessings!

Amber M Smith

79 Anglers Pointe #6 ■ Branson, MO 65616 ■ Cell: 417-***-**** ■ **********@*****.***

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