Customer Service Security

Dudley Marshall

**** ******* **. * Uniondale NY 11553 * 516-***-**** * ****************@*****.***

EXPERIENCE

****-******* ********** ******* ****** Brooklyn, NY

Imaging Assistant

• Initiate and process patient assessments utilizing the IDX system.

• Facilitate terminations of exams where duplicate activity is identified.

• Explain radiology procedures and protocols clearly to reduce patient anxiety and concerns.

• Track all patient records to ensure accuracy of information.

• Perform order entry requests, inquiries and master inquiries.

• Assist x-ray technicians with the duplication of pet ct scans throughout the radiology department.

2003-2005 Allstate Insurance Company Queens Village, NY

Customer Service Representative

• Recommended various products to suit prospective and existing clients’ financial needs.

• Coordinated meetings with prospective and enforce business clients.

• Sold auto and homeowners insurance to new and existing clients.

• Conducted and managed account receivable transactions on a daily basis.

• Managed a mature book of business with up sell/cross sell opportunities.

2000–2002 Quality Protection Services New York, NY

Security Supervisor

• Supervised staff of twenty officers in eight buildings.

• Enhanced daily productivity by reinforcing partnership and camaraderie among staff.

• Exercised security duties such as ensuring the safety of employees and employers within the buildings.

• Trained security officers on quality of human relations, public safety, daily building operations and

• familiarization of the fire command station.

• Conducted weekly meetings with building management on building security and maintenance detail.

• Managed the fire command station in answering and running manual checks of alarms that sound.

• Perform systems tests to ensure building monitoring systems were online at all times.

1998–2000 Wash Pan Laundromat Brooklyn, NY

Manager

• Supervised and managed all daily activities of the business.

• Reconciled all monetary transactions on a daily basis including bookkeeping functions.

• Facilitated daily inventory audits to ensure the adequacy of supplies.

• Conducted daily inspections to ensure safety protocols were met.

• Provided superior customer service to guarantee consumer satisfaction.

EDUCATION

2007– Present Nassau Community College Garden City, NY

• Associates Degree – Business Administration

CERTIFICATIONS

• Assistant Superintendent - The City New York Department of Housing Preservation and Development

• 8-Hour Pre-Certification - National Security Training & Placement

• 16-Hour On the Job Training - National Security Training & Placement

• Fire Guard Preparation - National Security Training & Placement

• Anti-Terrorism Training - National Security Training & Placement

SKILLS

• Technical: Basic plumbing, electricity, heating systems, general, repairs, framing and sheet rocking.

• Computer: MS Office 2007, Windows 9x’, ME, XP

REFERENCE: Furnished Upon Request

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