Bank Compliance Officer Credit Dept Supervisor Administrative Assistan
Resume:
GERALDINE “ANN” JOHNSON
Broken Arrow, OK 74012-5661
I am interested in exploring employment opportunities with your company. The enclosed resume will provide you with information concerning my background and experience. While my resume can provide you with an overview of my abilities, I would appreciate the opportunity of a personal interview. At that time we can discuss your specific requirements and my abilities to fulfill them.
I have a strong background in “finance” related positions. I am articulate, a creative thinker, and highly organized to handle multiple tasks efficiently. I am confident I would make a strong addition to any organization.
After reviewing my resume I hope you will agree that I possess the skills and abilities to make a positive impact on your operation. Should you desire additional information prior to meeting with me, I will gladly respond upon request.
Thank you for your time in considering my qualifications. I look forward to hearing from you in the future.
Sincerely,
Ann Johnson
Enclosures
918-***-**** Home
918-***-**** Cell
*********@*******.***
GERALDINE “ANN”JOHNSON
1630 South 6th Place
Broken Arrow, OK 74012-5661
SUMMARY OF QUALIFICATIONS
* Proficient at working with people
* Highly organized and efficient at work
* Versatile: able to handle multiple of tasks effectively
* Enjoy challenge; not afraid of hard work
* Adapt quickly to new ideas and procedures
* Accept responsibility and carry out tasks
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SUMMARY OF EXPERIENCE
April 20, 2009 CAPITAL ONE AUTO FINANCE, Tulsa, OK
to
November 4, 2009 *Collector
Trained for 2 weeks to learn the different aspects and stages of past due auto loan processes including collection and calling customers of past due loans. Ordering the repossession of vehicles of customers who were not able to bring their past due loans current including the extension of those past due loans that would allow customers the time to to bring their loans current without the loss of their vehicles.
March 2009 WALMART
to Pharmacy Tech
Present Working with Pharmacist's with customer's prescriptions and pharmaceutical needs.
February 2009 AT & T, Tulsa, OK
to
April 2009 *Cellular Associate
Trained for 5 weeks to answer incoming calls from AT & T customers who lived on the east coast. Assisted customers with their cellular needs such as adding and removing features or services. Assisting with troubleshooting cell phone issues and assisting with their billing issues.
January 4, 2004 ARKANSAS VALLEY STATE BANK/Broken Arrow, OK
to
October 2008 *Bank Lending Compliance Officer/Credit Department Supervisor
I began with Arkansas Valley State Bank as an Administrative Assistant assisting lenders with their loan documents and then in July of 2004 I was promoted to Compliance Officer and Credit Department Supervisor. My duties included Prefund of commercial and consumer loans, to attend supervisor meetings and compliance webinar’s/seminar’s to keep abreast of changing regulations and lending laws. Supervise all aspects of the credit department and assist all other lending and mortgage lending personnel and other departments of the bank. Reporting such as 1099 and 1099S, HMDA data to the Federal Reserve, credit reporting, Loan Loss Reserve reporting monthly to various Bank Officers and the Board of Director’s. I was promoted in the 2nd quarter of 2004 to Bank Officer and was voted Employee
of the Quarter. Train employees annually on CRA (Community Reinvestment Act) as well as keeping the bank’s public file up to date. I would keep the loan department abreast of any changes that affected them in documentation and as well as regulatory changes. In April of 2007 initiated BankTrack Imaging software to scan all bank related lending documents.
GERALDINE “ANN”JOHNSON
1630 South 6th Place
Broken Arrow, OK 74012-5661
July 6, 1998 VALLEY NATIONAL BANK / Tulsa, OK
to
January 2, 2004 *Administrative Assistant
Duties included: Answer telephones and handle customer’s needs. Report to 2 Loan Officers. Process overdrafts in the morning, contact customers Process real estate, commercial, and consumer loans daily from Windows LaserPro. Work exceptions daily from a report processed from Jack Henry on a weekly basis. Fax, copy and order supplies for various machines when required. Work with all areas of the bank to assist with customers needs.
February 2, 1995 STILLWATER NATIONAL BANK & TRUST COMPANY / Tulsa, OK
to
July 3, 1998 * Credit Administration Assistant
Duties included: Answer phones in department. Frequent use of Microsoft Word, Excel, Powerpoint and database programs. Create and submit reports for various departments. Pre-post fund loan packages for loan officers and executive/ administrative assistants. HMDA Compliance Coordinator for bank as a whole. Community Reinvestment Act assistant for the Tulsa division. Assist Executive Vice President, financial analysts and other employees within the bank. Employee of the Quarter.
July 25, 1994 UNITED STATES CELLULAR CORPORATION / Tulsa, OK
to
February 2, 1995 * Order Processor / Activations Clerk
Duties included: Process credit applications, activate service agreement in system, deliver phone and service agreement to sales agent. Also deal with retail agents in Tulsa, Broken Arrow and Muskogee OK.
October 1989 CITIZENS SECURITY BANK & TRUST COMPANY / Bixby, OK
to
July 22, 1994 * Front-line and Drive-In Teller
Duties included: NCR teller machine, ten-key, coin counter, multi-line telephone system, cashier’s checks, bank money orders, traveler’s checks, savings bonds, Federal Tax Deposits, Visa and Mastercard cash advances, loan payments, opening and closing of the bank, and customer service.
* Credit & Insurance Clerk
Duties included: Loan documentation, filing lien entries, filing UCC and EFS statements with counties and Secretary of State, maintenance of credit and insurance files, process credit bureau reports, reporting paid and charged-off loans, releasing of liens to customers and to Oklahoma Tax Commission, assisting with safety deposit boxes, multi-line telephone system, proficient in CRT and various other office machines. Lotus and DOS computer experience. Employee of the Quarter.
May 1989 * RECEPTIONIST UNLIMITED / Broken Arrow, OK
to
October 1989 Duties included: Answering of multi-line telephone system for businesses in Tulsa and Broken Arrow, relaying of messages from customers to business owners, proficient use of CRT and multi-line telephone system.
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GERALDINE “ANN”JOHNSON
1630 South 6th Place
Broken Arrow, OK 74012-5661
EDUCATION:
TRUMAN HIGH SCHOOL, Independence, MO / Graduated 1974
TULSA JUNIOR COLLEGE, Tulsa, OK / Computer Concepts & Micro-Computer Fundamental Lab (GPA 4.0), Principles of Accounting I (GPA 3.0), Principles of Banking (GPA 4.0)
TULSA TECHNOLOGY CENTER, Tulsa, OK / Microsoft Introduction to Windows (GPA 4.0)
OKLAHOMA STATE UNIVERSITY, Stillwater, OK / Compliance School-OBA 1996 and 2005
SEMINARS: Loan Documentation, customer service, robbery, compliance, regulatory, credit, FDIC Compliance Outreach.
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REFERENCES AVAILABLE UPON REQUEST
GERALDINE "ANN" JOHNSON
1630 S. 6th Place
Broken Arrow, OK 74012-5661
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REFERENCES
1. Milton Jumper
Neighbor
2. Diana Milion
Friend and Bank Customer
3. Lucy Cravens
TNT Staff Pro, Inc., President
4. Megan Robinson
Friend and Arvest Bank Employee
5. Randy Starkey
Friend/Assistant Manager of Fellers Auto Specialist
6. Danny Williams
Executive Vice President, SNB and Arkansas Valley State Bank
7. Patricia Mackey
Credit Specialist/Credit Department Employee
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