Manager Customer Service
Resume:
Joel A. Murray Jr.
**** ****** **** *****, ******* News, Virginia 23602
**************@*****.***
OBJECTIVE: Self-driven, motivated, and enthusiastic professional seeking a unique challenge to expand my knowledge and analytical skills in sales, operations and management.
SUMMARY OF QUALIFICATIONS
•Seasoned professional with over 11 years military experience.
•Commissioned sales experience.
•Computer Literate with knowledge in Windows, MS Office, Linux, HTML, and Perl
•Quick learner that is able to adapt to many situations and dynamic events.
•Excellent at multitasking and decision making even in stressful situations.
•Analytical thinker with excellent organizational, communication, and public briefing skills.
•Routinely performs above peers as evident by many performance awards.
•Able to effectively manage and lead people in routine or extraordinary circumstances.
•Works well with others when teamwork is necessary.
•Can work with little to no supervision on assigned tasks.
•Safety conscious concerning rules and regulations in general industry safety and health.
•Taken healthcare sepcific courses: Health Care Delivery Systems and Introduction to Health Care Administration
•Possess a U.S. Secret Security Clearance.
EXPERIENCE
Management and Leadership
•First line supervisor of subordinates at the Air Operations Squadron (AOS) Weather Flight.
•Shift supervisor for sole Department of Defense (DOD) executive agency and functional weather expert for all combat aircraft for worldwide deployments and foreign aircraft sales.
•Managed and trained weather personnel on the Integrated Meteorological System (IMETS); created and enacted a standard operating procedure for the IMETS.
•Filled Non-Commissioned Officer in Charge (NCOIC) void and served as the communications security monitor; trained in new NCOIC while maintaining normal operations in a war zone.
•Assistant manager of multiple ice rink facilities overseeing and supporting 20 plus individuals, scheduling, performing ice maintenance, and providing customer service.
Meteorology
•Created daily graphics intense forecasts for Commander Air Combat Command (ACC) that over-viewed weather at all 23 ACC Bases as well as a local 5 day forecast.
•Forecast weather phenomenon for transcontinental and oceanic flights to aircrew's around the globe through the use of multiple web applications.
•Performed and managed the collection, analysis, and forecast of atmospheric weather and space environmental conditions issued warnings, watches and advisories when necessary.
•Collected, analyzed, integrated, and briefed to private, public, and senior level audiences atmospheric and space environmental information involved in the military decision-making processes.
•Observed, recorded, and transmitted surface, upper air and space environment observations.
•Operated atmospheric and space-sensing instruments to interrogate data from weather radars, meteorological satellites, and products provided by military, national, and international weather agencies.
•Coordinated requirements and developed Controlling Mission Executions Forecasts as the DOD lead forecaster for all Air Force, Navy, Marine, combat and bomber aircraft for the Chairman Joint Chief of Staff and Headquarters ACC directed deployments.
•Maintained a forecaster accuracy rate over 92 percent and an error free rate over 98 percent.
•Operated, maintained, and conducted training on tactical communication, meteorological systems and sensing equipment and vehicles.
•Managed/trained members of the 607th Weather Squadron on the Integrated Meteorological System created and enacted a standard operation procedure.
•METSAT and RADAR trainer for the AOS Weather Flight.
•Weather briefer for the ACC Crisis Action Team during national emergencies and severe weather events.
•Senior Weather Observer and Briefer for the 607thWeather Squadron.
Computers
•Web page administer for the ACC /AOS Weather Flight providing ease of access to forecasters and customers of critical weather impacts in text and graphical media
•Assistant administer of a Redhat Linux server that hosted the weather flight web page.
•Created a website for Security Forces in a war zone environment that hosted vital “go/no-go” weather data that provided installation security and anti-terrorism benefits.
•Worked as the on-call administer to the server and routinely provided support to users and customers if there was a server problem and would troubleshoot such issues.
•Worked daily with Microsoft Window and Office products as well as other programs in development of products for customers as well as internal office communications.
•Experience as the computer and communications security monitor (COMSEC).
Safety and Security
•Managed safety program for ACC/AOS with zero work related mishaps.
•Revamped the ACC/AOS safety program and organized the clerical system allowing for safety awards and perfect inspections for 5 years.
•Completed the Occupational Safety and Health Administration (OSHA) course in general industry safety and health.
•Monitored, analyzed and kept track of safety trends at both Squadron level as well as the Air Force level and reported findings and gave suggestions to leadership.
•Conducted monthly safety inspections for internal audits as well as semi-annual safety inspections and forwarded finding to higher authorities in preparation for annual safety inspections in accordance with Air Force and OSHA regulations.
•Constantly aware of safety and security environment notified leadership of security compromise to ensure critical operational security in a combat environment.
•Unit Control Center (UCC) representative during attacks, recovery, and drills providing disaster response and readiness.
•Member of a Post Attack and Recon team conducted searches after attacks on installation.
EMPLOYMENT HISTORY
1999-2011 Weather Forecaster (Meteorologist) U.S. Air Force
1997-1999 Assistant Manager Space Coast and Orlando IcePlex, FL
1998-1999 Sales Associate Dillards, Melbourne, FL
1995-1997 Student Florida Institute of Technology, Melbourne, FL
1992-1995 Assistant Manager Columbia Ice Rink, Columbia, MD
AWARDS and ACHIEVEMENTS
Bachelors of Arts in Management
Associated of Science in Weather Technology
Air Force Commendation Medal
Air Force Achievement Medal Double Bronze Oak Leaf Cluster
3 time Non-Commissioned Officer of the Year
5 time Non-Commissioned Officer of the Quarter
Unity Safety Representative of the Quarter
Performer of the month award
EDUCATION
American Public University System, American Military University 12 credits completed in pursuit of Masters of Business Administration, WV
American Public University System, American Military University Bachelors of Arts in Management, Graduated with Honors, WV
Community College of the Air Force Associates of Science in Weather Technology, AL
Florida Institute of Technology 79 Credits in pursuit of Bachelors of Science in Aviation Management with Flight, instrument rated private pilot, FL
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