Administrative

Ann Q. Lister

*** **** *****

Hutto, Texas *****

JOB OBJECTIVE

Seeking a clerical position where I can utilize my current skills.

SUMMARY OF QUALIFICATIONS

Five years of case management experience interviewing, gathering and verifying information

Motivated, dependable individual with exceptional verbal and written communication skills

Computer literate with ability to learn new software quickly

Ability to explain policies, procedures, and train new staff

TECHNICAL SKILLS

Type 44 words per minute, Microsoft Word, Microsoft Excel, Microsoft Outlook, Texas Workforce Commission Mainframe, (TWIST) The Workforce Information System of Texas, Work In Texas, TIERS, Calculator, Fax, and Copier

RELEVANT EXPERIENCE

• Interviewed customers, calculated income, and processed changes to determine eligibility for food, medical, cash assistance, and childcare programs

• Calculated income to determine amount parents were responsible for contributing to their childcare and authorized and discontinued services

• Processed changes and conducted reviews to determine continued eligibility

• Explained policies and procedures to customer to ensure that they understood the requirements of the program and participated in appeals when childcare services were discontinued.

• Documented each client’s case history by entering information into an automated system

• Communicated with others both internally and externally to provide, exchange and verify information

EMPLOYMENT HISTORY

2006-2008 Program Specialist, WorkSource Career Center

Austin, Texas

2004-2005 Customer Support Specialist, Marsh USA, Austin, Texas

2003-2004 Customer Service Representative, Jackson Hewitt Austin, Texas

2002-2003 Investigator, Child Protective Services Austin, Texas

2001-2002 Career Specialist, WorkSource Career Center Austin, Texas

2000-2001 Client Service Representative II, Childcare Management Austin, Texas

1999-2000 Texas Works Advisor I, Department of Human Services Austin, Texas

EDUCATION

Bachelor of Science in Criminal Justice, Sam Houston State University Huntsville, Texas

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