Customer Service Representative
Resume:
Anthony Farrior
Philadelphia pa, ****2
**********@*****.***
OBJECTIVE
To obtain a position in a computer driven, media/customer service field.
EXPERIENCE
*iOS, Android, Blackberry, WP7
*A+ Certified
*LANDesk, SCCM
*Blog/Online writer for Tech related Websites since 2007
* Ten+ years of experience with Windows computers and Linux
*Wireless Technologies, OCR, Microsoft Office-Word, Excel, Internet and email.
* Break/Fix, Installs and Imac. Use of Photo Shop, Illustrator, Joomla, Wordpress, Drupal and related Software.
EDUCATION
*The Chubb Institute, Springfield, PA Jan 2005- July 2005
* Networking & Security / A+
*DELL Certified
WORK HISTORY
Social Media Strategist 10/2007 to Present
Responsible for copywriting, blogging, as well as participation in Facebook, Twitter, LinkedIn, Google+.
Interact in a variety of social media settings, including blogs, chat sessions, threaded discussions, support groups, forums, and article site comments knowledge of online communication, and familiarity with social media. Includes a significant amount of copy writing for web page content, press releases, and regular blog entries for a variety of sites & audiences.
Stays current with social media trends and recommend and incorporate into campaign strategy as appropriate to improve customer experience, as well as marketing efficiency. Analyzes user activity in social media assets.
Extremely strong written communication skills including the abilities match tone of voice, write in multiple formats (blog entris, comments, tweets, status posts, long-form, technical, and article writing)
Strong copyediting skills with a focus on tight writing and consistency. Strong verbal communication and interpersonal skills, a positive attitude and the ability to thrive in demanding and ever changing environment. Experience in copywriting on Web-related projects with an SEO component.
Experienced in using tools such as Bit.Ly. Experience with cross posting between various social media sites to optimize audience engagement.
Experienced with use of social media outlets (Facebook, Twitter, LinkedIn, Google+, and the blogs) for the benefit of social media engagement.
Familiar with use of social media outlets for the purpose of building a user base (likes, follows, members, subscribers). Strategic social media and/or link building experience.
Familiar with reporting tools for analysis of visitors in Facebook and with Google Analytics. Experience with Web-related projects with an SEO component. Familiar with basic database concepts and tools.
UPHS, Phila, Pa 10/2009 to present
Desktop Support Tech for UPHS/ University of Pennsylvania Hospital Systems
- Provide Support to the University of Pennsylvania Health System
- Break/Fix, Software installs, reimaging and IMAC
- Order needed PC parts still under warranty
The Computer Merchant, Phila,Pa 03/2008 to 10/2009
Field Technician SR Assistant for UPHS
-Initiate and complete PC projects alone and as a team
-Install PCs, hardware and the needed software to complete project
-Work closely with Project Mgrs. to instruct and direct smaller grouped projects
-Use Microsoft Office to create excel and word copies of work done. Use Outlook to update necessary parties
-Provide client-side support for any situations after project is completed
Qualxserve/DELL, Phila, Pa 01/2007 to 03/2008
QSP Tech
-Provide Excellent hardware and troubleshooting service
-Pick up and deliver DELL parts via DHL
-Receive tickets/work via website, email and calls
-Inform customers of upcoming Computer/Laptop repair and arrange for convenient
times.
-Receive additional training via mailed CDs and websites
Precise Fit/Dell, Ridley Park, Pa 10/2006 to 01/2007(Contract)
Material Handler
- Maintain and Monitor all Imaging devices at Boeing
- Perform meter reads and supply toner
- Deliver Paper to all printers
- Monitor via Network
- Order and monitor all consumables for Boeing
Smart Source, Phila, Pa 10/2006 to 01/2007(Contract)
Pc Tech
- Change POS Computers for GIANT Food Company
- Update Software for AMC movies Payroll computers
KJ Consulting, Pa 9/2006-10/2006 (Contract)
Pc Tech
- Perform check ups on office computers
- Defrag, Disk check/Clean
- Printers
Tac Worldwide, Pa 9/2006-01/2007 (Contract)
Pc Tech/Desktop Support level 2
- Install and Network new Computers for Dialysis Company
- Set up new Dell PCs and transfer data for Goodyear Tires
- Image and Build Systems using Norton Ghost
- Perform battery check for Dell Laptops at Boeing
- Perform Desktop support at level 2 for International Telecommunications Company
Solacetech, Upper Darby PA 1999-present
Owner/Operator
- Install Operating Systems (Windows and Linux), anti-virus and anti-spyware
- Install Computer hardware from pci, agp to modems and soundcards
- Design Websites using Frontpage, Swish and Macromedia
- Design Graphics for websites, company logos, business cards and clothing
using Illustrator, Photoshop and others
- Build Intel and AMD based computer systems
- Provide excellent Tech support
APS WIRELESS, WEST CHESTER, PA 8/2005- 7/2006
Service Tech/Sales Rep
- Sale Nextel, Sprint, Cingular and T Mobile activations and upgrades
- Examine and/or repair Cellphones
- Extensive computer use to process paperwork and perform service on cellphones
- Laptop is given to tech in order to visit various sites and perform service
- Interact w/customers in person and on the phone to troubleshoot and verify
issues
Wells Fargo Financial, Chester, PA 8/2004-12/2004
Loan Document Rep
- Receive mail/contracts from dealers
- Compile, verify and report paperwork via Excel, internet and contacting
insurance companies and customers
- Learn new technology utilizing in-house software to record information
- Demonstrate excellent communications skills by answering inbound calls and
direct calls to appropriate contacts
ATD-American, Wyncote, PA 10/2002-5/2004
Customer Service Representative
- Check status of customer's order, maintain customer accounts.
- Arrange delivery of customer's order.
- Communicate with and resolve problems and issues with customers and vendors
- Utilize company's software to research and update orders.
Contact this candidate