Customer Service High School
Resume:
Felicia M. Cassel
Yeadon, PA ****0
Mobile: 610-***-****
*********@*******.***
I have excellent customer service problem solving skills, attention to detail/accuracy, and ability to work independently, with no more than normal supervision within the Hotel Industry for over 15 years. I provide the right balance of respect, dignity, fairness incentive, and guidance to support all.
In conclusion, I contribute much pride in my character for following through and meeting deadlines. I enjoy the challenges that go along with it.
Thank you for your time and patience. I am looking forward to hearing from you.
Sincerely,
Felicia M. Cassel
Objective
I would like to obtain a position in an organization which utilizes my professional skills. Additionally, I would like to be affordable opportunities for career growth and advancement in the future.
Qualifications
I am expert at performing all aspects of the Hotel Industry, Hospitals and Office Buildings in the environment departments. Also, have clerical and inventory experience as well as supervisory leadership.
Education
• Penn Wood High School, Lansdowne, PA
• High School Diploma
Availability Job Type
• October 1, 2012 (Full Time)
Desired Location
• Philadelphia, PA
Work Experience
Loews Hotel
Philadelphia, PA 19107
Room Attendant
From 10/02/2000 to 08/31/2012
Supervisor’s name and phone number – Ms. Ranya Pollichella (215) 215-***-****
Detailed (16) rooms, at the beginning of each work day, I will refill the wheel cart with fresh bath towels, hand towels, wash cloths fitted and flat sheets, pillow cases and any other linen required in each room. Refill my cleaning supplies as well as my stock of coffee and other amenities that are often left in guest rooms, stripped the rooms, which consist of pulling all the linen including pillows off all beds. I will also take all the used towels, wash cloths and other bathing linens out of the bathroom. I then have to ensure that used linens get to the laundry to be properly washed for reuse, emptied all garbage cans in rooms and replace can liners. Before emptying the room trash, I will generally clean up trash lying around in the room to check if guest have left any valuables. Lowes Hotel has a specific style and way to make the beds in the room according to the style mandated by the hotel. Fresh set of bed sheets and pillow cases is used to make the beds for the new occupant. The guest rooms bathroom get much deserve attention. After each guest checks out, I will thoroughly clean the toilet, sink, bathing area and floor of the bathroom with industrial cleaner. Guest bathroom is particularly important as this is the areas often carries germ. There should not be a single inch left untouched in the bathroom, including the walls. The rooms itself will receive a complete dusting from the furniture to the lamp shades. Each item – including lamps, television, phone, alarm clock among other things is checked to be sure it is in proper working order. Amenities such as soap, shampoo and coffee are restocked through the room. After I complete all of the above, I will then vacuum the room. The room is then available for the next guest.
Defense Personnel Support Center
Philadelphia, PA 19145
Maintenance Worker
From 08/10/1997 to 09/28/2000
Supervisor’s name and phone number – Mr. Amin Mohammed 610-***-****)
Clean offices, hallways, lobbies, lounges, restrooms, corridors, elevators, lockers rooms and other work areas so that health standards are met, emptied trash baskets, replenished supplies for the bathrooms. Disinfect equipment and supplies, kept storage areas and carts well-stock clean, and tidy. Dust and polished furniture, vacuum, scrub wax and/or polish floors using broom and mops, polished bathrooms fixtures. Prepared rooms for meetings and arranged decorations for business function.
References
Department of Veterans Affairs Medical Center
Mr. Vincent Covington, Chief of Finance
215-***-****, extension 6005
Email address: *********.*******@**.***
T&A Contracting
Mr. Amin Mohammed
Email address: *********@*******.***
Mr. Wayne Jefferson
2514 Gee Valley Road
Timmonsville, SC 29161
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