Barbara Clarke

** ******** **

Auburn MA *****

508-***-****

PROFILE

Professionally qualified customer service representative with more than 10 years experience of working with the public. Accomplished in all areas relating to the publics needs .

WORK HISTORY

Jan 2002 – Dec 2007 Customer Service Representative

Exel's Specialized Delivery Service

Worcester MA

• Daily contact with people externally

• Order entry

• In charge of 12 states

• Solving customer concerns

• Making sure customer is satisfied with all aspects of delivery

 Multi phone lines

 Daily contact with vendor

 Agent development

 Data entry

Dec 2000 - Dec 2002 Administrative Assistant

Spets

Whitinsville MA

• In charge of showroom

• Dealing with customer concerns

• Invoices

• Putting together presentations

• Catalogs

Nov 1997 - Dec 2000 Customer Service Representative

LESKER OFFICE FURNITURE

Auburn MA

• Order Entry

• Printing Invoices

• Customer care

 Tracking customer orders

EDUCATION

Mar 1989 - Mar 1990 Salter's Secretarial School

Worcester MA

Medical Secretary

SKILLS

• Use and application of personal computers

• Strong negotiation and interpersonal skills

• Strong communication skills

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