Customer Service Data Entry
Resume:
Dana L. Mattison
Detroit, MI ****4
********@*****.***
OBJECTIVE
TO OBTAIN A POSITION AS A CUSTOMER SERVICE AGENT. ALSO TO ENRICH AND MANIFEST
MY COMPUTER INFOMATION SYSTEM SKILLS WITHIN AN OFFICE ENVIRONMENT WITH
POTENTIAL FOR GROWTH AND ADVANCEMENT.
QUALIFICATIONS
• Over ten years of commercial and residential cleaning experience. Oversaw the day-to-day operations
of all facilities including medical facilities. Responsible for all book keeping including state and federal
documentation. Recruited, interviewed, hired, trained and supervised. teams of 5-20.
• As a reputable business owner, I have honed a Hands-On service approach to determine my
clients unique needs to tailor service delivery solution. My effective management and commitment to
professionalism and efficiency enables Me and my team of specialist to sustain high service standards.
• I have systematically identified expectations conducts assessments identified improvement
opportunities, implements strategies, assembles teams, generates competitive pricing, and monitors
performance to align upscale professional cleaning service I always gave this approach to any
business affair.
• I have over 15 years experience in CSR, Call Center, Receptionist, Data entry. All around clerical
duties, excellent customer service skills, accurate data entry. Being a entrepreneur having excellent
customer service has always took me a long way and always great for net working.
• Knowledge of Microsoft and Excel. Excellent organizational and communication skills, Conscientious,
thorough, detailed oriented, accomplished team player and efficient at multitasking. Motivated,
ambitious and eager to learn. Excellent customer service skills.
SKILLS AND ABILITIES
Knowledge of Microsoft and Excel. Excellent organizational and communication skills, Conscientious
thorough detailed oriented, accomplished team player and efficient at multi-tasking. Motivated, ambitious
and eager to learn. Excellent customer service skills. Also accurate data entry, and over 20 years
Customer Service in person or via phone, 15 years of Call Center experience.
Supervisor, Manager skills
• Having a Commercial and Residential cleaning Service. Supervisor is a position I enjoyed and
have accomplished what needed to run a successful bus.
Customer Service Representative
• Excellent organizational and communication skills, detail oriented. Also experience with sales and
payments, layaway.
- 2 -
Call Center
• I have over 15 years experience in call center environment included with daily sales, reports.
Front Desk Agent
• Greet and assist customers and employees, answer phone and direct calls, data entry, cashier.
EMPLOYMENT HISTORY
Owner/ Supervisor/ manager, 03/2001 - 12/2011
Lois & Sterling Commercial and Residential Cleani, Detroit, MI
Detail-oriented, supervised and managed cleaning duties to staff, recruited, interviewed, trained and
managed teams of 5 to 20. Able to implement strategies, assemble teams for telemarketing and work
detail. Responsible for monthly inspections always making sure the customer needs are continued to be
taking care of, responsible for payroll.
Day Care Worker/ Day Care Provider, 2/2001 - 08/2003
Seat of Wisdom, Southfield/Detroit, MI
Work with infants and toddlers, responsible for feeding, activities, naps, keeping babies and children
clean. Also during this period of time I ran a home daycare. (1/2002-8/2003 until they began elementary
school.
Information Operator, 04/1998 - 05/1998
Ameritech, Detroit, MI
Completed training and demonstrated excellent customer service skills, Manage 1500 calls per shift and
data entry.
Clerk, 04/1997 - 10/1998
International Masons, Detroit, MI
Demonstrated excellent customer service skills, exhibited accurate Data entry, completed donation forms
and deposits forms for records,including all of clerical duties.
CSR, ER Intake, Call Center, Data Entry, 02/1989 - 08/2000
Aero Tek, Kelly Services, Advance Staffing etc., Southffield, MI
Monitor calls and write reports on calls that did not meet full expectation of the companies policy. Verified
address and amounts of donation in call center setting. Also demonstrated excellent customer service
skills managed 2,400-2,500 calls per shift and exhibited excellent data entry. Answer phones, greeting
customers and employers. Payroll, time cards, All around clerical duties.
Pharmacy Assistant, 01/1986 - 10/1995
Warren Pharmacy, Detroit, MI
Cashier, perpared perscription, take perscription refills orders via phone. Assist pharmacist in all duties.
EDUCATION
Diploma - Business Management
WCCCD, MI
- 3 -
Certificate - Officd Assistant
Detroit Business Insitiute, MI
CERTIFICATES / LICENSES
Commercial Cleaning Business Coverall of America, MI
Office Assistant DBI, MI
HONORS AND ACTIVITIES
Volunteer feeding homeless during the summer and visit nursing homes assisting nurses aides with
patients reading, playing cards or just spending bedside company.
NOTES / OTHER INFORMATION
I am very dependable, punctual, determine, motivated, ambitious, eager to work and learn. Love helping
and working with others in a business or social environment.
Contact this candidate