Sales Manager

Derek a. Davis

Brecksville, Ohio/ Cuyahoga County 44141

Wireless Phone: 216-***-****

Email: jpfxhn@r.postjobfree.com

District Sales Manager

Start-Up Merger Emerging Markets New Market Development Repositioning Turnaround Culture Change Training

Telecom Converged Communications Multi-Unit Retail Hotel Fine Dining Fast Food Real Estate Brokerage Marketing

Mature sales, operations and multi-unit leader that generates significant profit through store level management development and employee motivation. Enhances corporate credibility, increases market penetration and maintains brand awareness profiles. Provides astute strategic planning with practical implementation of initiatives for direct and indirect distribution channels that increase share of decision. Secures and manages key sales accounts, achieves preferred vendor status, and establishes both internal and external long-term strategic partnerships.

Develops productive sales teams by recruiting and retaining top talent. Provides clear direction with realistic, but aggressive individual and team goals, ongoing training and recognition. Listens to clients, vendors, partners and employees to establish honest and open communication that revolves around company goals and initiatives. Stays current with market trends.

Core Competencies

Channel Sales Management - District / Regional / National / Corporate Direct / Franchise / Indirect

Top Line / Bottom Line Growth

Sales Strategies

Sales Team Ongoing Development

Employee Training / Certification

Sales Incentive Programs

Business Development

Channel Development

Key Account Development

Strategic Alliances

Strategic Marketing

Teleforce / Outside Sales

Vendor Management

Organizational Change

Culture Change

Pipeline Development

New Product Launch

Product Line Diversification

Professional Service Offerings

Professional Background

The Wireless Center, Independence, Ohio April 2011 – Present

Reseller of Verizon Wireless products and services including but not limited to post-paid wireless devices, monthly service agreements, and prepaid wireless products.

Area Director Training And Development: 75-retail locations, 7-remote training facilities. 10-remote distance learning hubs. (Ohio, Michigan, Virginia, West Virginia, Kentucky, Pennsylvania)

Developed internal training department and implemented standardized sales regimen. Increased overall productivity and customer service acumen of retail store staff across 6 states. Improved (NPS) Net Promoter Score company-wide to exceed vendor mandates. Established national teleconference training and webcasts program. Developed standardized sales management regimen.

Outlined future growth strategies. Revised compensation plans to ensure stability of productive workforce through merit based tier structure tied to productivity. Evaluate current (TRM) Task Relevant Maturity of employee base; recommend staffing models, developmental programs, and training initiatives needed. Established functional training hubs for each market.

Revised employee handbook and policy manual. In conjunction with human resources, employee focus groups, as well as management and ownership, developed a new employee handbook and policy manual that reflects current company culture and mirrors today's legal environment. Embedded company goals and initiatives into procedural standards and job descriptions.

Conduct development certification tracking. Evaluate ongoing development of employees to determine next steps in developmental lifecycle. Utilize cross-training skills to increase overall operational awareness, encourage the promote from within philosophy, minimize churn and increase employee retention lifecycle.

Deliver tangible results through KPI improvement. Develop ongoing performance management themed training initiatives based on KPI needs. Maintain employee certification program to influence field level behaviors and enhance skip-level performance management.

Sprint Nextel Corporation, Broadview Heights, Ohio 2004 - 2011

The nation’s third largest provider of wireless and wire line communications services to more than 53 million subscribers. Sprint is widely recognized for deploying innovative technologies including the first wireless 4G service form a national carrier in the United States. Based out of Overland Park, Kansas

Senior Indirect Agent Manager: 25 Indirect Retail locations (RadioShack/Best Buy/OfficeMax/Various Indirect Agents)

Major Accomplishments: Developed a start-up wireless agent into a Platinum Partner within one year of taking over account management. (Platinum Partners is a prestigious award bestowed upon an indirect agent for excelling in wireless device and data sales combined. Awarded to the top 25% indirect agents in the nation) Managed another indirect agent to the highest ever single month new gross additions in the Ohio market. Designated as the Indirect Account Manager of the month numerous times for outstanding sales channel growth. Recognized as the Indirect Account Manager of the Region (Ohio, Kentucky, and Indiana) on several occasions. Selected as the Divisional finalist for ‘Sprint Rewards Me’ based on work excellence. Incentive trips, cash rewards and prizes.

Managed local relationship of big box, massive retail, corporate, franchise, and indirect agents. In accordance with strict Sprint Corporate and partner specific guidelines managed the daily activities of various partners to ensure consistent share of decision and increase Sprint brand awareness.

Monitored risks and threats of competitive landscape within specified territories of both Cuyahoga and Lake Counties. Protected company and agent assets through pro-active risk management and various loss prevention techniques including but not limited to; camera monitoring, KPI analyzation, on-site surveillance, secret shops, and loss prevention investigations. Carefully managed employee mindshare during investigations to ensure a positive customer experience. Improved market share balance amongst native, transplant, and competitive vendors.

Led market development initiative to identify markets and sites for new retail locations. In conjunction with several major real-estate brokerage firms throughout the metropolitan statistical areas of Cleveland, Columbus, and Cincinnati, Ohio as well as Detroit, Michigan and Louisville Kentucky engineered an aggressive market deployment plan. Developed floor plans, marketing initiatives, business plans for (MDF) Market Development Funds, cultivated fixture vendor relationships, and monitored progression of new or remodel construction sites to ensure a consistent timeline in accordance with grand opening targets and sales projections.

Developed dealer profiles to measure current sales prowess. Provided business plans to optimize sales efficiency and determine areas of concern. Integrated elements of dealer profiles and mandatory sales training certification program into daily management of the retail staff to instill “corporate speak” and monitor knowledge retention as well as point of sale application.

RadioShack Corporation, Ohio 1994 - 2004

Formerly Tandy Corporation, RadioShack (The Shack) is an American franchise of electronics stores with over 7300 locations in the United States, Europe, South America, and Africa. Headquartered in Fort Worth, Texas RadioShack’s offers their own proprietary line of electronics and various other electronic products from value added partners. Heavily focused on wireless device sales, RadioShack carries all the major postpaid wireless carriers as well as most of the prepaid wireless providers available.

Super District Assistant District Sales Manager: 54 corporate locations (Columbus / Mansfield Ohio Markets)

Major Accomplishments. President’s Challenge Winner (Awarded to only 4 individuals company-wide per year that meet specific KPI’s established by the Executive Management team and the company President. Capped off with a check for $5000.00 and trip for two to spend a week with the RadioShack President and other corporate executives at the Waldorf Astoria in New York City. Leaders Club Winner (Based on sales and profit turn management for the division, culminated with a prestigious gold RadioShack Leader’s Club Ring with inset diamond). Manager of the month award for 14 consecutive months. Followed by Manager of the year based on sales and profit increase. Various incentive trips, cash rewards and prizes.

Launched new team management concept to be rolled out companywide in 2003. Orchestrated transition of test market dynamics to combine two separate districts into one super district. Direct report responsibilities included (330-350) managers and / or sales associates, two office administrators, a district operations manager, and a personnel development manager.

Developed and administered comprehensive sales plan. Created aggressive yet attainable quotas that aligned with the projected profit and loss statement. Attained consistent sales performance through careful motivation of millennial personality types and recognition based management philosophy.

Maintained labor budget to within targeted guidelines. Monitored field level staffing compared against targeted labor percentage. Improved district bottom-line profit significantly. Utilized and taught behavioral interview techniques to recruit and retain top talent. Lowered turnover by reviewing exit interviews and determined employees were leaving based on early-life (1-6 month) earnings. Devised a plan to match earning needs of recruits to historical and or projected location sales data.

Monitored cash-handling procedures to reduce fraud activity. Maintained deposit logs and conducted daily bank deposit verification. Worked with loss prevention to establish a culture of integrity and diminish opportunities for fraud.

Protected company and assets through pro-active risk management. Administered various loss prevention techniques including but not limited to; camera monitoring, KPI analyzation, on-site surveillance, secret shops, and loss prevention investigations while maintaining employee mindshare that positively impacts the customer experience.

RadioShack Corporation, Ohio (continued)

Created a culture of increased integrity and accountability. Raised awareness and visibility of improper data entry and fraud flagging reports to create a heightened sense of loss prevention initiatives. Investigated suspicious sales transaction activity as well as inventory shortages, overages, and sku tilt resulting in lowered shrinkage and fewer internal loss prevention claims. Implemented covert actions when necessary to determine tactics for deciphering possible fraud. Worked in conjunction with local authorities to maintain open communications and support for investigations.

Developed ongoing training and development program. Conducted continuous cross-training to evangelize promote from within campaign, minimize turnover and raise employee morale.

Other Positions held at RadioShack:

District Sales Manager - District #358: 29 corporate locations (Direct Report responsibilities include 130-150 manager and sales associates including an office administrator (Columbus and Mansfield Ohio markets)

Senior Store Manager - District #542: RadioShack Corporation. (Direct report responsibilities include 8-10 managers in training and / or sales associates

Stouffer Hotels and Resorts Corporation 1987-1994

Stouffer Corporation a subsidiary of Nestle USA Inc. is the United States leading manufacturer and marketer of more than 150 varieties of premium quality prepared frozen foods. Stouffer Corporation also operated, Stouffer Hotels Company, Stouffer Foods Corporation, and Stouffer Restaurant Company. Originated in Northern Ohio, Stouffer Corporation’s three divisions were acquired by Swiss food colossus Nestle in 1973, when Stouffer became a subsidiary of Nestle America.

Department Head Executive Steward: 35-50 Direct Reports including and assistant and five hourly supervisors. (Cleveland, Ohio)

Served as the liaison between culinary staff and catering department. In conjunction with the Director of Food and Beverage, Executive Chef and Director of Catering coordinated event plan and implemented set up of banquet facility and reception areas as per hotel guests specifications.

Maintained tracking and asset management program. Monitored employees’ access to sterling silver, crystal stemware, and imported china inventory to guard against shrinkage and mishandling. Managed perpetual inventory and purchasing needs to within budgetary guidelines consistently each year.

Consistently achieved acceptable grades for sanitation from Cuyahoga County Board of Health. Supervised culinary staff assistants during daily regimen of sanitation and cleaning procedures throughout large banquet kitchen, annexed restaurants, walk-in coolers, walk-in freezers, assorted kitchen equipment and secured loading docks.

Developed ongoing training and development program. Conducted continuous cross-training to evangelize promote from within campaign, minimize turnover and raise employee morale.

Wendy’s Foods Corporation 1982 – 1987

Wendy’s Old Fashioned Hamburgers (simply known as Wendy’s) is an international fast food chain founded by Dave Thomas in Columbus, Ohio. Wendy’s is the world’s third largest hamburger fast food chain with over 6650 locations. Unlike its competitors, Wendy’s does not have a signature sandwich. Instead, the company focuses on its patties, which are made from fresh beef as a staple for all its sandwiches.

Area Supervisor / District Manager : 100-130 Direct reports responsibilities including managers and hourly paid employees.

Oversee 12 Franchise locations (Cuyahoga County). Developed the professional skill sets of store managers, increase acumen of hourly employees for possible promotions to next level management positions. Monitored coordination of district and store level activities.

Developed ongoing training and development program. Conducted continuous cross-training to evangelize promote from within campaign, minimize turnover and raise employee morale.

Ensure all business processes and procedures are enforced. Including loss prevention practices, financial controls, food cost computation / percentages, operational standards, and company policies related to HR.

Maintain an exceptional dining experience. Set high standards for customer service within the dining room as well as drive through window. Conducted covert and scheduled secret shopper reporting to ensure heightened awareness of customer service expectancy. Heavily engaged in community activities (sports teams / boy scouts / churches / schools / employment programs) as well as local Chambers of Commerce.

Continental Restaurant Systems 1976 - 1982

Continental Restaurant Systems, owned by Ralston Purina which operated under the brands of; The Boar’s Head Restaurant, Barclay’s Seafood Restaurant, The Dry Dock and Mountain Jack’s Restaurant was purchased by Vicorp Restaurants Incorporated in 1983. Many locations were converted to a Baker’s Square Restaurant.

Kitchen Manager : Concept launch location (Beachwood, Ohio) Direct Report responsibilities: 12-14 chefs and utility kitchen personnel.

Menu Concept Development. Assisted in development of restaurant menu concepts and kitchen build out.

Specialties. Ice carving, food displays, Sunday Brunch implementation, bar specialties, off-site catering, business functions.

Open / Close Responsibilities. Key-holder, opened restaurant and began lunch service, closed restaurant on weekends

Maintained Food Cost. Conducted monthly kitchen inventory and maintained security measures to minimize loss through pilferage by vendors or staff, and improper recipe or cooking techniques which lead to low yield or total loss.

Sustain Sanitation Standards. Maintain or exceed sanitation standards as per guidelines established by the Cuyahoga County Board of Health.

Developed ongoing training and development program. Conducted continuous cross-training to evangelize promote from within campaign, minimize turnover and raise employee morale.

Education & Management Philosophy

The Ohio State University Shaker Heights Senior High School Saint Timothy's Parochial School

Steven Covey: “The 8th Habit” Ken Blanchard: The One-Minute Manager Jim Collins: Good to Great

Commsult Training Solutions: Growing Profitable Channels of Distribution

Managing Generational Workplace Environments

Motivating Millennial’s in the Workplace

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