Sales Customer Service
Resume:
ANISSA GRANT
**** *. *******, *** ***** • Chicago, Illinois 60651 • *******@*****.***
Executive Assistant
Possesses a passion for the profession, a drive to excel and advance, excellent administrative and client service skills, and a strong work ethic. Demonstrated skills in executive sales and engineering administrative support, handling high volume activities, large scale projects, and up to 60 employees , experienced in developing and implementing cost saving strategies; achieved 20% savings through replacing traditional mail with email correspondence Critical thinker, detail and task-oriented with strong time management and organizational skills with a focus on project and departmental sales goals, works well under pressure with the ability to prioritize and multi-task. Team player with a high level of professionalism, integrity and drive; exhibits diplomacy and effective problem resolution
Computer efficiency in SAP, Microsoft Excel, PowerPoint, Word, QuarkXpress, Illustrator, and Publisher
Executive Administrative Support • Multi-Project Management • Scheduling
Customer Service • Process Improvement • Database Management Intranet maintenance
Communication Initiatives • Correspondence Creation, Editing, Tracking • Standards Development
Proposals • Intranet Initiatives • Operational Streamlining • Event and Presentation Coordination
Change Management • Issue Resolution
PROFESSIONAL EXPERIENCE
EXECUTIVE ASSISTANT/TRAINING COORDINATOR May 2005-Present
RAULAND-BORG CORPORATION Mount Prospect, Illinois
Provider of communication systems for the healthcare and educational markets.
Excels at providing administrative support to the Vice President of Engineering and 60 engineers; includes account project preparation, communicates daily with clients, vendors, and contractors, scheduling meetings and addressing concerns maintaining national account database, planning meetings and itineraries, and travel arrangements. Calendar maintenance, achieved 20% corporate mailing cost savings by initiating the use of more email correspondence. Key contact for clients; provide customer service to national accounts
Training Coordinator for all employees as well as international and domestic distributors; includes correspondence, schedules, and maintaining extranet services. Accurately process requests for training certifications and product training classes for distributors and technicians.
Prepare and disseminate weekly cost reports and manage accounts payable and receivable.
SALES COORDINATOR/EXECUTIVE ASSISTANT June 2001-March 2005
GATEWAY MANAGEMENT SYSTEMS Chicago, Illinois
Provides vehicle sales for the #1 dealer in Illinois and dealership classes throughout the U.S.
Reported to the President, Vice President, and Finance Director and provided support in their management of 40 sales representatives. Supported President in maintaining schedule, proofreading documentation, and executing special projects. Provided exceptional sales and administrative support to the sales group including six sales managers and 40 salespeople; earned recognition and bonuses for exceeding expectations in the number of leads generated for sales staff. Excelled within demanding environment, successfully balancing staff and client needs, and utilizing technical skills. Efficiently coordinated 200 accounts with Nextel; included weekly adjustments to control costs and maximize service, maintained updates, and opened and closed accounts,
Extensive documentation responsibilities including confidential accounts and salary information, budgets, expense reports, and sales figures; assisted managers on staff planning, orientation, budgets, and advertising.
EDUCATION
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION –
SALES AND MARKETING October 2010
DEVRY UNIVERSITY Chicago, Illinois
SAP CERTIFICATION TRAINING WITH WYVILL CORPORATION October 2010 Chicago, Illinois
PROFESSIONAL AFFILIATION
American Marketing Association
SAP Knowledge Abilities Network
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