Customer Service Representative

Jamelia A. Graham

**** * *** **, *****, NY *****

*********@*****.***/(Cell): 347-***-****

Jamelia Graham is a consummate professional with excellent academic training and rich in experience. Jamelia has a keen interest in the business world and would thrive in such an industry because she has spent the last 4 years acuminating several skill sets some of which are working well with others, being an effective communicator and most importantly, being an effective and efficient leader. Also, Jamelia is a dynamic, driven and dedicated professional and strives for excellence in all her endeavors.

Education

University of Technology, Jamaica: August 2003 – May 2007

B. Ed in Business and Computer Studies

Coursework includes: Human Resource Management, Company Law, Business Law, Organization and

Behavior, Organization and Management, Occupational Health and Safety

Research Topics: Uses and Implications of New Educational Technologies

Computer: Proficient in MS Office (Word, Excel, Access, PowerPoint)

Experience

Alpha Boys’ School, Kingston, JA Oct 2009 – Mar 2010

Teacher

Coached underprivileged boys (Ages 7-18) in advanced computer functions and applications

Instructed small groups of honor students in preparation for the annual regional exam

Designed and implemented a computer club for those seeking to enhance their knowledge outside of scheduled

class times

Institute of Academic Excellence, Kingston, JA Sept 2007 – July 2010

Teacher

Facilitated a group of 250 students for a regional exam called the CXC (Caribbean Examinations Council)

in Information Technology over a period of 9 months

Succeeded in increasing the average pass mark for that particular school

Monitored students and kept them on task during weekends, as they prepared for their exams

Heart Trust/NTA, Kingston, JA April – July 2009

Corporate Trainer

Designed and taught a training course for 30 employees of a local eatery on the basic operation of computers

Observed and reinforced the principles of the course as the employees incorporated them into their duties

Western Union, Grace Kennedy Remittance Services, Kingston, JA July 2001-Oct 2003

Customer Service Representative

Addressed customers calls regarding their money transfers

Clarified questions about outbound transfers

Standard clerical duties including filing and documentation of consistent customer concerns and questions

Contact this candidate