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Management

Location:
Las Vegas, NV, 89144
Salary:
$45,000-$60,000
Posted:
October 14, 2009

Contact this candidate

Resume:

Leslie K. Bunker

*********@*****.***

*** ****** **** #***

Las Vegas, NV 89144

Phone: 702-***-****

EMPLOYMENT

May 2009-October 2009 Planet Hollywood inside the Forum Shops at Caesars

Food server/Assistant Manager

• Responsible for guest satisfaction through timing and pacing of the meal, guest interaction, proper procedures and organization

• Met sales standards with menu knowledge and suggestive selling on food, beverage and retail product.

• Monitored and increased retail sales

• Created a consistant, positive work environment by maintaining a firm, fair and friendly approach through communication.

Sept. 2009-May 2009 School and searching for work

March 2008-Sept 2008 Cabo Cantina—Station Casinos, Inc. (Red Rock Resort & Spa)

Restaurant General Manager

• Audit and maintain cost controls in inventory and labor

• Analyzing server sales to increase cover average through bar and food sales while maintaining productivity

• Competitive shopping of Mexican food restaurants

• Daily responsibilities include scheduling, P&L review, product quality check, labor analysis, team member and guest satisfaction, room maintenance, health and safety standards, communications of events and restaurant operations during hours of business

March 2007-March 2008 Grand Café--Station Casinos, Inc. (Red Rock Resort & Spa)

Restaurant General Manager

• Oversee all aspects of restaurant operations

• Organized managerial duties to incorporate into the restaurants efficiency (i.e. labor efficiency, purchasing & inventory control, procedural standards, communications)

• Improved team member satisfaction from previous year of business by 14%

• Competitive shopping of coffee shop style restaurants

• Analyzed and reacted accordingly to budgets and P&L’s

• Utilized product mix & sales reports to communicate revenue needs and coached to increase bar and food sales to team members

March 2005-March 2006 Pink Taco – Hard Rock Hotel, Las Vegas, Nevada

Restaurant General Manager

• Oversee all aspects of restaurant operations

• Designed successful sales and marketing plans to increase covers and cover average, employee satisfaction, guest experience, and maintain expenses

• Received highest service scores in employee satisfaction survey in restaurant history

• Competitive shopping of Mexican style restaurants

• Increased employee food and beverage knowledge through remedial training

• Worked closely with managers and chef’s analyzing P&L’s, GL’s, budgets, training, operations and guest experience

• Developed and maintained excellent relationships with vendors and utilized for incentive programs

April 2003 – March 2005 Mr. Lucky’s 24/7–Hard Rock Hotel, Las Vegas, Nevada

Restaurant General Manager

• Oversee all aspects of restaurant operations

• Designed successful sales and marketing plans to increase covers

• Received highest service scores in restaurant history via secret shop program

• Increased employee food and beverage knowledge considerably

• Worked closely with managers and chef’s analyzing P&L’s, GL’s, budgets, training and operations

• Audited and maintained cost controls in inventory and labor

• Created service and sales incentive plans to influence Customer Satisfaction Assurance scores

May 2002-April 2003 Mr. Lucky’s 24/7– Hard Rock Hotel, Las Vegas, Nevada

Assistant General Manager

• Managed inventory, implemented service standards, and conducted all training and hiring of employees

• Developed a training program to increase customer service and staff procedural awareness

• Monitored subordinate manager’s assignments to ensure productivity

• Maintained execution of daily payroll and labor levels to ensure business efficiencies as in comparison to business levels.

• Created cost control program for managers to increase the restaurant’s efficiencies.

April 2001 – May 2002 Mr. Lucky’s 24/7 –Hard Rock Hotel, Las Vegas, Nevada

Restaurant Floor Supervisor

• Maintained high quality food while making a profit

• Ensuring proper service standards were maintained and verifying guest satisfaction

March 1996-April 2001 Mr. Lucky’s 24/7-Hard Rock Hotel, Las Vegas, Nevada

Full Time Food Server and Trainer

ACTIVITIES AND ACHIEVEMENTS

2007 Completed Relationship Development Program offered through Station Casinos as well as various leadership development classes

2005 Salaried Employee of the Quarter for the Hard Rock Hotel

2005 Radical Leap training for Organized Management

2003 ServSafe® Food Safety Program Certification

TECHNICAL QUALIFICATIONS

Avero, Stratton Warren, Kronos Timekeeper, Infogenisus, Microsoft Office/Excell, Powerpoint, JD Edwards, Ctuit, Micros

ACADEMIC

Completed basic course work through community college

Currently enrolled at the University of Phoenix to complete business degree.

References for Leslie K. Bunker

Stacy Stagg

Assistant General Manager

Red Rock Resort & Spa, Station Casinos, Inc.

11011 West Charleston Blvd.

Las Vegas, NV 89145

702-***-****

MJ Maynard

Former Vice President of Food & Beverage

Hard Rock Hotel & Casino

4455 Paradise Road

Las Vegas, Nevada 89109

702-***-****

Lisa Bauermeister

Former Restaurant Manager

Hard Rock Hotel & Casino

4455 Paradise Road

Las Vegas, Nevada 89109

702-***-****

James Bowen

Former Vice President and CFO

Hard Rock Hotel & Casino

4455 Paradise Road

Las Vegas, Nevada 89109

Tony Perez

Food & Beverage Director

Boulder Station, Station Casinos

Las Vegas, Nevada

702-***-****

Antonia Nevarez

Personal Reference

Years Known: 17

702-***-****

Manny Portillo

Executive Chef

Planet Hollywood @ Caesars Forum Shops

323-***-****

Updated 10/5/09



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