Leslie K. Bunker
*********@*****.***
Las Vegas, NV 89144
Phone: 702-***-****
EMPLOYMENT
May 2009-October 2009 Planet Hollywood inside the Forum Shops at Caesars
Food server/Assistant Manager
• Responsible for guest satisfaction through timing and pacing of the meal, guest interaction, proper procedures and organization
• Met sales standards with menu knowledge and suggestive selling on food, beverage and retail product.
• Monitored and increased retail sales
• Created a consistant, positive work environment by maintaining a firm, fair and friendly approach through communication.
Sept. 2009-May 2009 School and searching for work
March 2008-Sept 2008 Cabo Cantina—Station Casinos, Inc. (Red Rock Resort & Spa)
Restaurant General Manager
• Audit and maintain cost controls in inventory and labor
• Analyzing server sales to increase cover average through bar and food sales while maintaining productivity
• Competitive shopping of Mexican food restaurants
• Daily responsibilities include scheduling, P&L review, product quality check, labor analysis, team member and guest satisfaction, room maintenance, health and safety standards, communications of events and restaurant operations during hours of business
March 2007-March 2008 Grand Café--Station Casinos, Inc. (Red Rock Resort & Spa)
Restaurant General Manager
• Oversee all aspects of restaurant operations
• Organized managerial duties to incorporate into the restaurants efficiency (i.e. labor efficiency, purchasing & inventory control, procedural standards, communications)
• Improved team member satisfaction from previous year of business by 14%
• Competitive shopping of coffee shop style restaurants
• Analyzed and reacted accordingly to budgets and P&L’s
• Utilized product mix & sales reports to communicate revenue needs and coached to increase bar and food sales to team members
March 2005-March 2006 Pink Taco – Hard Rock Hotel, Las Vegas, Nevada
Restaurant General Manager
• Oversee all aspects of restaurant operations
• Designed successful sales and marketing plans to increase covers and cover average, employee satisfaction, guest experience, and maintain expenses
• Received highest service scores in employee satisfaction survey in restaurant history
• Competitive shopping of Mexican style restaurants
• Increased employee food and beverage knowledge through remedial training
• Worked closely with managers and chef’s analyzing P&L’s, GL’s, budgets, training, operations and guest experience
• Developed and maintained excellent relationships with vendors and utilized for incentive programs
April 2003 – March 2005 Mr. Lucky’s 24/7–Hard Rock Hotel, Las Vegas, Nevada
Restaurant General Manager
• Oversee all aspects of restaurant operations
• Designed successful sales and marketing plans to increase covers
• Received highest service scores in restaurant history via secret shop program
• Increased employee food and beverage knowledge considerably
• Worked closely with managers and chef’s analyzing P&L’s, GL’s, budgets, training and operations
• Audited and maintained cost controls in inventory and labor
• Created service and sales incentive plans to influence Customer Satisfaction Assurance scores
May 2002-April 2003 Mr. Lucky’s 24/7– Hard Rock Hotel, Las Vegas, Nevada
Assistant General Manager
• Managed inventory, implemented service standards, and conducted all training and hiring of employees
• Developed a training program to increase customer service and staff procedural awareness
• Monitored subordinate manager’s assignments to ensure productivity
• Maintained execution of daily payroll and labor levels to ensure business efficiencies as in comparison to business levels.
• Created cost control program for managers to increase the restaurant’s efficiencies.
April 2001 – May 2002 Mr. Lucky’s 24/7 –Hard Rock Hotel, Las Vegas, Nevada
Restaurant Floor Supervisor
• Maintained high quality food while making a profit
• Ensuring proper service standards were maintained and verifying guest satisfaction
March 1996-April 2001 Mr. Lucky’s 24/7-Hard Rock Hotel, Las Vegas, Nevada
Full Time Food Server and Trainer
ACTIVITIES AND ACHIEVEMENTS
2007 Completed Relationship Development Program offered through Station Casinos as well as various leadership development classes
2005 Salaried Employee of the Quarter for the Hard Rock Hotel
2005 Radical Leap training for Organized Management
2003 ServSafe® Food Safety Program Certification
TECHNICAL QUALIFICATIONS
Avero, Stratton Warren, Kronos Timekeeper, Infogenisus, Microsoft Office/Excell, Powerpoint, JD Edwards, Ctuit, Micros
ACADEMIC
Completed basic course work through community college
Currently enrolled at the University of Phoenix to complete business degree.
References for Leslie K. Bunker
Stacy Stagg
Assistant General Manager
Red Rock Resort & Spa, Station Casinos, Inc.
11011 West Charleston Blvd.
Las Vegas, NV 89145
MJ Maynard
Former Vice President of Food & Beverage
Hard Rock Hotel & Casino
4455 Paradise Road
Las Vegas, Nevada 89109
Lisa Bauermeister
Former Restaurant Manager
Hard Rock Hotel & Casino
4455 Paradise Road
Las Vegas, Nevada 89109
James Bowen
Former Vice President and CFO
Hard Rock Hotel & Casino
4455 Paradise Road
Las Vegas, Nevada 89109
Tony Perez
Food & Beverage Director
Boulder Station, Station Casinos
Las Vegas, Nevada
Antonia Nevarez
Personal Reference
Years Known: 17
Manny Portillo
Executive Chef
Planet Hollywood @ Caesars Forum Shops
Updated 10/5/09