Customer Service Manager

*** ****** ******** # 71-915-***-****

El Paso, TX *********@*******.***

Luis Soto

________________________________________

Profile

• Extensive management expertise in the media, video & audio production and customer service industries.

• Excellent communication skills with the ability to motivate and direct efforts of others; highly methodical approach to responsibility with outstanding follow-through skills.

• Keen sense of personal drive and initiative to adapt & learn quickly dedicated team player.

Education

University of Texas El Paso 2006

• Bachelor in Communication (Electronic Media)

• Minor in computer information systems.

Professional

Experience

July 2010-Present Dominos Pizza El Paso, TX

Driver/Assistant Manager

• Responsible for daily Inventory making sure it is not overused or underused and up to date.

• Ensured labor percentage meets ideal percentage for day and week

• Managed 1st and 2nd shifts with a crew of about 15 people through scheduling and job appraisals.

• Responsible for safety of employees and store.

• Handheld and deposited large cash amounts.

• Trained new hires and followed through with special training and courses.

Febuary 2008- June 2010 KFOX-TV El Paso, TX

Photojournalist –Editor

• Technical knowledge of ENG live trucks, Panasonic P2 cameras and equipment, and an understanding of how to capture the visual/audible elements that are stylistic

• Avid News cutter and other non linear systems

• Was responsible for shooting and editing 2 daily primetime news cast, including live feeds, looking for file, editing video and sound for newscast

• Shot, wrote, and edited full reporter and anchor packages

• Shot live shots with use of satellite truck

• Excellent broadcast editing skills with a keen eye to detail

• Translated both English and Spanish in writing or in audio for special reports

• Experience with Avid, Final cut-pro Ipump, Pathfire I-News

August 2007-December 2007 Tennen Personnel Services El Paso, TX

Recruiter

• Specialized in placements for high-quality engineers and professional individuals.

• Interviewed applicants to obtain work history, education, training, job skills, compensation needs and other qualifications to maximize placement for potential candidates.

• Matched individual knowledge, skills and abilities to career goals and employer needs for a successful, long-term placement.

• Utilized online recruiting sources to identify and recruit candidates.

• Initiated contact with possible qualified candidates for specific job openings.

• Marketed potential candidates to current and prospective clients.

• In charge of all IT support intra company network, hardware and software.

August 2000- July 2002 Brylane/Redcats El Paso, TX

Customer Service/Help Desk

• Answered incoming sales and service calls with excellent communication skills.

• Aided customers with excellent customer service and knowledge.

• Set up new accounts and procured new credit accounts for in house credit card.

• Served on the Help-Desk an IT division that helped employees with their computer problems as well as customer complaints and concerns.

Community

Activities

2005-06 National Association of Hispanic Journalist (NAHJ). Founding

Member of the UTEP chapter. Served as Secretary in the Executive Council.

Special Skills

Bilingual in English and Spanish.

Web Designer/Consultant

• Planned and designed web page for local shoe company.

• Planned and executed design plan for entire site.

• Submitted proposal of website to company owner, including feasibility reports and potential marketing strategies.

• Development of website, shooting, editing, and uploading high resolution photos.

• Setting up new e-mail accounts, pay-pal accounts and opened relationship with internet site hosting company.

Television

• Worked closely with production team during initial planning of shows.

• Scouted possible shooting locations, and getting proper permits for on location shooting for non news projects.

• On site recording, sound and editing, plus lighting equipment.

• Produced and edited using programs such as Avid News cutter Final Cut Pro, Adobe Premier.

Radio

• In studio production and editing, set up proper sound levels for optimum sound and recording.

• Very proficient with digital production, using digital editing software such as Pro Tools, Sony Vegas, and Adobe Audition.

Other Skills

Computer Literate: HTML, Excel, Access, Firefox, FaceBook, Twitter, Internet Explorer, and Ms Office Adobe Sound Forge and Creative Suite.

Reference

Video, Professional and Personal references furnished upon request.

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