Administrative Assistant Customer Service

Starlynn Giron

*** ***** *** **** ********,Ca

951-***-**** Hm

951-***-**** Cell

**************@*****.***

SUMMARY OF QUALIFICATIONS

Detail oriented team member, proficient in Microsoft Word, Excel and Outlook, strong report writing skills and excellent organizational skills. Exceptional verbal communication skills and outstanding customer service skills with experience in medical and office support. Goal oriented, self-motivated and enjoys working in a fast paced environment.

PROFESSIONAL EXPERIENCE

Administrative Assistant

Answered inbound sales calls and assisted customers with online orders, placed orders, processed credit cards, and released orders on hold to be shipped.

Processed customers’ credit memos and exchanges of incorrect merchandise, followed up and resolved customer complaints to insure customer satisfaction.

Issued UPS call tags to pick up and exchange defective products as well as checked and tracked order status of delivery.

Created customer database to maintain and update customer contact and billing information

Assisted with advertising for the marketing department by mailing promotional materials to generate and increase sales. Warehouse shipping and receiving.

Pharmacy Technician

Received written prescription or refill requests and verified that information was complete and accurate.

Prepared prescription orders, filled containers, typed and affixed label medication instruction

Assisted customers by phone or in person by answering questions and providing information, locating items or referring them to the pharmacist for prescription information.

Established and maintained patient files, updated database with current medication information.

Utilized computerized register to processed payment transactions including; cash, debit or credit.

Received and stored incoming supplies, verified quantities and inform supervisors of shortages.

EMPLOYMENT HISTORY

Child Care Provider, Self-employed, Gardena, CA 08/09 - Present

Administrative Assistant, Redbarn Pet Products Inc., Long Beach, CA 09/08 - 08-09

Administrative Assistant, St. Francis Hospital, Lynwood, CA 12/07 - 08/08

Pharmacy Technician, Walmart Pharmacy, Torrance, CA 03/07 - 12/07

Administrative Assistant, St. Francis Hospital, Lynwood, CA 06/06 - 09/06

Child Care Provider, Self-employed, Lawndale, CA 04/02 - 06/06

EDUCATION

Pharmacy Technician Certification, Everest College, Torrance, CA 03/06 - 04/07

Diploma, Century High School, Santa Monica, CA

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