Human Resources Customer Service

GUSTAVO ACOSTA

**** **** ****** ****** # ****

Las Vegas, Nevada 89123

303-***-**** ______ *****************@*****.***

HUMAN RESOURCES BUSINESS PARTNER

A confident, highly energized, effective and persuasive Human Resources Professional with strong interpersonal and organizational skills. Recognized as a motivator and mentor, experienced in business alignment and transformation, scheduling and management, benefits and insurance, cost containment and strategic organizational change. A quick study in any industry or profession, and well versed in employee staffing, retail, compliance and constantly evolving situations. Recognized as the "go-to" person for mission critical administration efforts for local or regional client needs. Professional competencies include:

Team Building Strategic Planning

Employee Engagement Coaching and Training

Budget and Expense Allocation Project Management

Employee Relations Effective Communication

HUMAN RESOURCES EXPERIENCE

ARAMARK Sports & Entertainment and Higher Education Las Vegas, NV

Human Resources Manager 2010 - Present

Subject Matter Expert and initial point of contact for all units related to Human Resources issues and programs. Point of contact for all HR issues designed at corporate office for application in the field. Trusted adviser and partner to units and operations management, and valued liaison with floor staff. Skilled at developing an effective attraction and selection methodology that ensures full compliance with applicable federal, state, and local employment regulations as well as corporate guidelines.

• Successfully partner with managers and employees to communicate various Human Resources policies and procedures.

• Maintain Employee Handbook and other HR policies, update as necessary to ensure compliance with current requirements.

• Successfully negotiate appropriate job offers given skills and experiences, need and best practices.

• Post openings in newspaper advertisements, with professional organizations, and in other position appropriate venues.

• Spearhead the full adoption and application of pre-employment activities including reference and background checks, and overseeing drug screen appointments and results.

• Provide guidance to managers and supervisors in the use and application of salary ranges and increase guidelines, and job evaluation plans.

• Serve as a partner/resource to assign functional group(s) in all areas of human resources including compliance with all applicable HR-related laws and regulations, company policies, performance issues.

• Primary leave administrator and arbiter on relevant policies including FMLA, LOA, ADAA, Maternity, STD, and LTD.

• Investigate and resolves employee relations issues, including employee complaints, work performance and other related issues.

• Develop and drive programs to improve morale, reduce turnover, enhance the recruiting pool and increase productivity.

• Provide mentoring training to all managers and employees.

• Update and maintain associates’ attendance records, vacation, personal days, benefits administration, and day to day HR tasks.

• Selected to participate in the Safety Committee.

• Responsible for employment training, performance evaluation, counseling, and disciplinary issues.

• Effectively coached employees and executives on leadership and creating successful teams.

• Through action plans focus development, recognition and teambuilding, increase engagement score in HR organization.

• Manage termination paperwork and exit interview process.

• Develop and implement programs in response to strategic business needs.

• Implementing plans for accomplishing specific HR activities in support of function/organization objectives.

• Utilize web based recruiting methods along with career fair participation.

• Successfully facilitated selected Human Resource courses as needed.

• Lead the effort to develop the strategy for economic bargaining and for bargaining training to prepare for the upcoming negotiations.

• Develop and execute Labor Relations strategies.

• Provide support to the organization by conducting detailed analytical studies concerning labor relations issues and strategies.

• Bilingual Spanish speaker.

KOHL’S DEPARTMENT STORES Lone Tree, CO

Human Resources Manager 2006 – 2010

Skilled professional dedicated to ensuring optimal employee involvement, professionalism and staffing levels are met. Focused on ensuring store operations seamlessly operate in conjunction with stated employment and corporate HR goals.

• Compliances with all state and federal regulatory employment requirements, including I-9’s, labor, safety, MSDS, EAP, unemployment, and work permit postings.

• Ensured compliance with payroll processing and procedures including pay advances and correcting problems with payroll department.

• Dedicated to the concept that all employees received timely, accurate reviews, were offered corrective action programs where appropriate, and that wage increases, and benefits were captured in a timely and accurate manner.

• Successful initiatives decreased turnover by 30% and reduced budget expenses by $8,000 to meet aggressive stretch goals.

• Provided mentoring training to all managers and employees.

• Championed a diverse employment environment.

• Partnered with managers to develop an effective hiring strategy and ensure staffing levels and turnover met corporate and store targets.

• Proven ability to assess what steps need to be taken to improve culture, morale and performance and ability to implement a strategic plan to reach desired goals.

• Successfully coordinated and facilitated counseling and corrective action programs for associates.

• Ensured that associates received timely, accurate reviews, wage increases, and benefits.

• Managed the store’s bi-weekly payroll processing, maintain accurate vacation and sick accruals, and ensure accuracy of payroll and tax reporting,

• Coordinated store events including but not limited to holiday parties, company picnics, and Team meetings.

• Prepared and maintain budgets for all activities.

• Successfully conducted Employee Satisfaction Survey and explained the results to management team.

MERVYN’S Glendale, CO

Human Resources Generalist 1998 – 2006

Expanded the basic on-boarding exercise to include a broader focus on Customer Service and Leadership throughout all levels of the organization. Provided similar, yet elevated training content to Assistant Managers and Department Supervisors.

• Directed, planned, reviewed and evaluated the work of human resource and workplace safety staff, provided technical expertise and establishing section and staff objectives, standards and measures in a startup environment.

• Assisted with employee relations including investigations, complaints, resolution and communication with necessary parties.

• Maintain all pertinent applicant and interview data in the Human Resources Information System.

• Participated in the preparation of a department’s annual workforce plan including meeting with managers to determine operational needs and projected vacancies and to identify current and future problems and/or needs pertaining to filling vacancies and other workforce needs.

• Supported corporate expense reduction imperative across all areas of HR, decreasing expense by 30%.

• Effectively managed the office area relevant to audit processes, scheduling, and training.

• Provided the employees and management team with valuable feedback through daily interactions, counseling, coaching, and reporting various personnel actions.

• Managed store’s payroll projections, productivity, and controllable expense.

• Made recommendations on termination or promotions.

• Attended and assisted with career fairs.

• Provided great Customer Service by interacting with Customers and associates on the selling floor.

• Acted as a Store Manager when Store Manager was not present.

EDUCATION

Master of Science in Human Resource Management 10/2008 – 09/2010

Capella University, Minneapolis, MN

Bachelor of Science in Aviation and Aerospace 08/1998 – 05/2005

Metropolitan State College of Denver, Denver, CO

Aviation Administration Certificate 08/1995 – 05/1998

Glendale Community College, Glendale, CA

PROFESSIONAL AFFILIATIONS

Society for Human Resource Management, Member 2008 - Present

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