Customer Service High School
Resume:
Torey Davis-Lee
**** ******* ****** ****** ********** VA, 23321
*****.********@*****.***
Education Western Branch High School
Governor School of Arts/Instrumental Music
Bethune Cookman University Aug 2005-April 2007
Norfolk State University Aug 2008-May 2010
Tidewater Community College Aug 2007-present
International Studies /Minor in Spanish
June 2005
Objective
Experience To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people
McDonalds Chesapeake, VA June 2004-Aug 2006
• Food Associate (Restaurant)
• responsible for daily food distribution, moving the proper amount of product from the main freezer to work stations
• Responsible for all aspects of payment processing, which requires the sound knowledge and application of cashiering principles and operations in a public university environment
• Responsible for the kitchen, ensuring that the equipment was properly cleaned and ready for the next day’s operation.
• Wal-Mart Chesapeake, VA June 2007-July 2011
• Head Customer Service Associate (retail)
• Responsible for handling guest complaints and compliments, returning merchandise to shelves, accepting returns and exchanges, refunding money and maintaining a balanced cash drawer.
• Responsible for talking to the customer, responding to questions and giving assistance while processing transactions.
JCPenney Chesapeake, VA July 2011-present
• Women’s Customer Service Associate (retail)
• Straightening up the store, tidy up stacks of clothing , put clothing away to their proper place, replenish merchandise
• Ring people up on the register, take care of exchanges and returns
• Maintain an awareness of all promotions and advertisements
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
Summary of Skills
• Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.
• Problem analysis, use of judgment and ability to solve problems efficiently.
• Exceptional listener and communicator who effectively conveys information verbally and in writing
• Adaptability and ability to work under pressure
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
Contact this candidate