Recruiter/Account Manager

Amanda Picton

*** *. ******

Mesa, AZ *****

Phone: 480-***-****

Email: ***************@*****.***

EXPERIENCE

**/****-*******

Inhouse Assist

Account Manager/Team Lead

• Managed a team of up to six recruiters

• Trained new staff on software, recruiting techniques, and tracking methods

• Assisted in hiring and termination decisions

• Averaged 10-15 on site interviews with clients per month

• Averaged 10-15 hires per quarter (accepted offers with candidates physically starting a position)

• Managed up to 15 accounts at one time, submitting qualified candidates and maintaining relationships

• Upsold accounts and sold new business

• Traveled to various facilities for on site visits and research

• Participated in decisions with executive team

• Handled reporting and tracking for entire nurse division

10/2006-10/2007

Professional Employment Solutions

Recruiter/Project Coordinator

• Recruit at least 20 qualified candidates per week for large call centers including McKesson, Countrywide, FACS, etc.

• Staff all large projects

• Sales and client retention

• Process background checks and set up drug screens

• Perform reference checks

• Work closely with HR with regard to employment tracking, disability, worker’s compensation, and unemployment

• Manage between 30 and 60 temporary candidates who are out on assignment

• Assist in staffing direct-hire positions on an as-needed basis

02/2006-07/2006

State Farm Insurance

Office Manager/Lead Sales

• As office manager and lead salesperson under State Farm agent Lorenzo Aguilar, I was ultimately responsible for Lorenzo’s work overflow

• Helped build the office from the build-out to furniture selection and, finally, sales and client retention

• Obtained my Life and Health and P&C insurance licenses for the state of Arizona

• Handled scheduling appointments, recruiting business, sales, marketing, networking, emails, phone calls, and all other tasks associated with managing an insurance office as well as selling insurance

06/2004-02/2006

State Farm Insurance

Word Processing/Transportation/CIOS

• Worked for one year in the word processing unit. Job duties included transcribing dictation from claim representatives and creating templates, typing up policy language, and various other miscellaneous assignments for the subrogation department and other departments involved in claims.

• Worked for three months in the communications/transportation department. Job duties included tracking the pool cars and rental cars for the Western Division (six states) and managing the switchboard for the Tempe Operations Center.

• Transferred to CIOS as a manager-in-training. Processed approximately 2,000 pieces of claims-related photographs and mail each day. Worked closely with the claims representatives in determining if a claim was to be paid or not. Checked for claim legitimacy.

09/2002-06/2004

MCI

Relay Operator

• Relay operators facilitate communication between deaf/hard-of-hearing individuals and hearing individuals

• Promoted to “GURU” after four months – involves training new operators on the phones

• Worked with the training department to train new operators after one year

• Took ASL classes through the company in order to better understand deaf culture

• Assisted in attendance tracking and team meetings

08/2001-05/2003

Arizona State University

Assistant Secretary

Worked closely with the ASU Museum of Anthropology, the Dean of the department, and graduate students performing various administrative duties

Responsible for helping students enroll in courses, process mail, scheduling colloquia and thesis presentations, making copies, answering phones, and any/all other office duties that the department secretary would normally handle.

01/1999-01/2001

United States Navy

Yeoman (Secretary)

• Recruited for the Navy for my first year of enlistment

• Made phone calls, set up interviews, and traveled to the Military Entrance Processing Station in St. Paul, Minnesota to assist in the enlistment of qualified individuals

• Processed entrance paperwork, medical records, and discharge paperwork for recruits in basic training

EDUCATION

2006

Arizona State University

BS in Anthropology

2000

Northland-Remer High School

High School Diploma

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