Customer Service Sales

LEEANN M. BERNOSKY

*** *. ****** ****** ******, CO 80246 269-***-**** **********@*******.***

COMMITMENT | LEADERSHIP | INTEGRITY

OBJECTIVE

SEEKING AN EDITORIAL POSITION IN A COMPETITIVE INDUSTRY WHERE EXCELLENT WRITTEN, VERBAL, AND PRIORITIZATION SKILLS WILL ENHANCE AN ORGANIZATION’S CREDIBILITY AND MAINTAIN A POSITIVE BUSINESS CLIMATE.

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PROFILE

More than 4 years experience in interpersonal and communicative skills, eliciting an eagerness to be challenged and an opportunity to learn.

Creates an atmosphere of continuous improvements and operational excellence.

Strength in implementing and developing new policies or procedures to ensure employee morale as well as customer satisfaction.

Goal-orientated and a highly motivated individual possessing reliability, punctuality, and commitment in the work place.

Builds effective teams resulting in high productive work environments.

Ability to train, motivate, and supervise customer service employees.

Proficient computer skills in Microsoft Office: Word, Excel, Access, Outlook, and PowerPoint.

SYNOPSIS OF ACHIEVEMENTS

Ambassador- The American Red Cross of Greater Kalamazoo, 2008-present

Internship- Kalamazoo Regional Chamber of Commerce, 2009

Internship- Kalamazoo Valley Community College, 2005

Dean’s List-Western Michigan University, 2007-2008

High School Diploma- Port Huron Northern High School, 2003

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PROFESSIONAL EMPLOYMENT

SELF-EMPLOYED, DENVER, CO 04/2011-PRESENT

NANNY

Provide my best knowledge and ability as a well-trained professional to a 7 month old little girl.

Demonstrate love and commitment and strengthen relationships to everyone around her.

Plan and organize care that best fits the baby’s needs-logging, monitoring and discussing the child’s progress and growth.

Adhere to a routine feeding, bathing and activity schedule, maintaining good standards of cleanliness and grooming.

Helps develop the cognitive, physical and social skills of the child as she participates and interacts with other children and programs, fostering creativity and confidence.

Observes and reports unusual symptoms and changes in the baby that occur during the daily routines, practicing safety procedures and remaining vigilant of the unusual.

PARTY CITY, NORTHGLENN, COLORADO 01/2010-03/2011

PERSONALIZATION SPECIALIST

Provide detail, accurate information and a range of assistance to people of personalization-customizing blank card stock and gifts for party events.

Support and train other employees in the personalization studio so a positive and beneficial work place continues to deepen the working atmosphere.

Maintain quality control/satisfaction reports of personalization, constantly seeking new ways to improve customer service.

Oversee sales reports, control inventory and participate in daily conference calls regarding the personalization operations.

Follow up on customer’s needs and wants to build trust and generate a returning clientele.

VALLEY OAK FINANCIAL, PORTAGE, MICHIGAN 12/2009-12/2010 NANNY

Supervised and provided full time care to two children, ten month old and a two year old, overseeing all aspects of the daily routine including feeding, dressing, bathing, and disciplining on a daily basis.

Created a positive child care climate by preparing various activities, avoiding conflict situations and nurturing self-esteem.

BENTLEY LEATHER INTERNATIONAL, PORTAGE, MICHIGAN 10/2004-04/2007

MANAGER

Developed a respectable working environment by illustrating strong customer service skills that directly targeted the consumer’s needs and wants.

Established a professional and respected rapport.

Assisted in supporting the growth of the company by meeting with colleagues to discuss store affairs.

Managed and guided a team, enforcing leadership and character in the work place.

Executed strict inventory control and strong data entry skill.

Responsible for personal and corporate sales goals, budgets and payroll reports.

Quickly and effectively solved customer challenges before and after sales, creating a returning clientele.

EDUCATION

WESTERN MICHIGAN UNIVERSITY, KALAMAZOO, MICHIGAN

BACHELOR OF ARTS

ENGLISH & COMMUNICATIONS

APRIL 22, 2012

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