Customer Service Manager

Olufemi Adegoke

***** ********* ** #** ******, MD 20708

**********@*****.*** 240-***-****

Objective

• Network Telecommunication Management Professional with extensive experience in Project/Program Management and expertise in systems and database administration, efficiency improvements, and managing budgets for multi-million dollar projects.

• Recognized for broadband technical knowledge, superlative problem resolution skills, and business management.

• Skilled at integrating server operating systems, and best practices.

• Experienced in managing active directory environments, creating / deleting users, profiles and group policy objects.

• Adept at developing and managing relationships with internal departments and vendors to complete projects.

• Logical and task-focused; able to lead culturally diverse departments and teams to achieve mutual goals and overall objectives.

• Excellent written, interpersonal, and oral communication skills.

• Assist in meeting or exceeding branch goals by deepening the existing relationships, developing new and profitable relationships, and minimizing customer attrition.

Education

2005-2010 STRAYER UNIVERSITY Washington, DC Bachelor of Science, Computer Information System, GPA 3.25

2011- Current UNIVERSITY OF MARYLAND

Master of Science, Health Information System.

Technical Expertise

• Install input device and retrieve data.

• Computer components, system unit components.

• Operating system fundamentals (Microsoft Windows, Linux, UNIX, Apple Macintosh Operating Systems).

• Installation and configuration of peripheral.

• Supporting laptops, portable computing devices, printers, scanners, cellular phones and Telephone PBX.

• Maintaining all Hardware and Software.

Professional Experience

2009-2012 GLORIAD AND ASSOCIATE, LLC Bowie, MD

Help Desk Support Specialist

• Installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals.

• Provide first line response for users requiring assistance with information technology issues and problems.

• Assists in the collection and analysis of real-time trending information.

• Assists the manager and the Chief technology officer with the management and operation of the backend infrastructure to include servers, backup systems, email and database systems, file systems etc.

• Provides help with troubleshooting and fixing issues related to the technology infrastructure, the LAN and WAN.

• Assist to Prepare and distribute Emergency Downtime Communications, and Maintained the distribution lists.

• Provides setup and manage accounts in Active Directory, Exchange, Share Point etc.

2006-2009 IMMACULATE HEALTHCARE INC Washington, DC

Program Coordinator/ Helpdesk Technician

• Assist in the development of on-going training and documentation for users.

• Provides support through call tracking application to log all service and update requests accurately and well detailed. Provides IT orientations for new employee

• Create and maintain programmatic and technical documentation.

• Assist and/or manage tasks involving maintenance and enhancements of existing systems or implementation of new functionality.

• Troubleshooting of applications, hardware and software.

• Ability to write proper documentation

• Ability to maintain the company’s website which includes generating and editing the content.

• Providing support to users in the office and some home locations.

Working Knowledge of the following Operating Systems:

Windows 2008 Server, Windows 2000 Server, Windows NT 4.0 Server, , Windows 7, Windows Vista, Windows XP, Windows 2000 Professional, SharePoint 2010, Sales force outlook, Chatter, and log-me-in, and MS Office 2007 /2010 application support Symantec Ghost.

Computer Skills

Oracle, UNIX, C++, Microsoft Office (Excel, Word, Access). A+, Network+, In-depth knowledge of typical PC based peripherals, including (but not limited to) printers, Scanners and external drives, In-depth knowledge of Windows operating systems, Strong customer service skills including phone support, Ability to work independently without direct supervision, Ability to repair, diagnose and troubleshoot laptop/desktop, Excellent research and analysis skills Intermediate MS Office 2010 Application (Word, Excel, PowerPoint, Outlook, Access).

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