Customer Service High School

**** ******** ********** ** ********, Ga *****

404-***-**** ******.*****@*****.***

Teante k. Jones

objective

My objective is to join a corporation and be a member to the team that will enhance the corporation’s core values. To enhance my qualifications and job skills while being a great asset to the business. Also, enable all of my skills to further my career with the corporation.

Summary of qualifications

Types 45 wpm, excellent verbal and written skills. Great tone, fast learning. I work extremely well in a fast paced environment while make sure work is accurate

Employment

June 2011 – Present Alorica/AT&T Kennesaw, Ga

Customer Service Rep

Answering high call volume. Helping customers with billing inquiries, technical troubleshooting, account research, and submitting account adjustments. Also, taking over the phone payments. While doing so, maintaining appropriate call handling times and other metrics.

January 2011 - August 2011 Fabric.Com/amazon.com Marietta, Ga

Customer Service Rep

Taking customer orders and assisting with locating lost packages, accepting over the phone payments

August 2010 - January 2011 Dave N’ Buster’s Marietta, Ga

Front Desk/Customer Support

Helping Customer with placing to-go food orders and general questions about the business

November 2010 – January 2011 Michael’s Arts & Craft Marietta, Ga

Customer Care

Cashiering and assisting customer with looking up products and placing orders

Education

2010 Osborne High School Marietta, Ga

High School Diploma

College Prep Diploma, graduated with and 3.8 gpa.

REFERENCES

Mariah Moore Co-Worker 609-***-****

Keishawna Edwards Co-Worker 678-***-****

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