Customer Service Administrative Assistant

Whitney Allyn Steere

**** ***** ******** **, ******, MD 21830

Home: 410-***-****

Cell: 443-***-****

Email: ***************@*****.***

Career Overview:

Hard-working, entry-level administrative assistant, looking to apply my education and experience to a job in administration. Areas of proficiency include being dependable, analytical, customer service-focused, detail-oriented, flexible, focused, highly motivated, meticulous, organized, multi-tasked oriented, responsible, self-directed and service-driven.

Skill Highlights

• Administrative support

• Attention to detail

• Microsoft Office skills

• Filing and data archiving

• Customer Service

• Excellent people skills

• Internet Research

• Excellent Research Skills

• Proofreading

• Listening skills

• Social perceptiveness

• Written and oral communicaton skills

• Grammar

• Lotus Notes

• Multi-tasking

• Computer Proficiency

• Critical Thinking

• Reading Comprehension

• Type 45 WPM, Typing

• Energetic and Organized

• Outstanding Interpersonal Skills

• Excellent Verbal Communication

• Perform well in high-demand, fast-paced environments

Core Accomplishments:

Customer Relations:

• Greeting and assisting customers.

• Answering the phones and responding to customer inquiries.

• Earning highest marks for customer satisfaction, branch-wide.

• Consistently receiving positive feedback from guests and creating repeat business by developing long-term

relationships with customers.

Product Promotion:

• Up-sold products and motivated customers to upgrade current product plans.

Financial:

• Handle high volume sales with cash, credit and gift card transactions, balancing cash draw at the end of

shift with 100% accuracy rate.

Professional Experience:

Part-Time Bank Teller

March 2012 to Current

PNC Financial Services Group, LLC – Salisbury, MD

• Answering questions regarding store and products, while maintaining knowledge of current sales and store

promotions.

• Accurately balancing cash drawer after every shift.

• Assisting customers in person and via telephone.

• Providing an elevated customer experience to generate a loyal clientèle.

• Produce money orders and cashier checks and activate gift cards for customers.

• Developed reputation as an efficient service provider with high levels of accuracy while maintaining a

positive attitude to make customers' experiences memorable and pleasant.

Cashier/Sales Associate

March 2010 to March 2012

Education

Dollar Tree – Salisbury, MD

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered questions regarding store and products, while maintaining knowledge of current sales and store

promotions.

• Accurately balanced cash drawer after every shift.

• Worked as a team member performing cashier duties, product assistance and cleaning while providing

excellent customer service.

• Developed reputation as an efficient service provider with high levels of accuracy.

• Bagged or boxed sold merchandise per customer's request.

• Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

• Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.

Administrative Assistant

June 2009 to September 2009

Mid Atlantic Title and Escrow – Salisbury, MD

• Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

• Standardized department filing system so secretarial staff could easily locate information in any filing

center.

Education:

Salisbury University 2008

Salisbury, MD, United States of America

History

Bachelor of Arts

Research:

• Colonial America: I researched Maryland and slavery before the Civil War, focusing on the economy in

Baltimore and the Eastern Shore and how the geography of Maryland led to the division in support of the

North and South during the Civil War.

• History of Scotland: I analyzed the clans and how they tried to fight the British from taking control of

Scotland to and during the reign of James I.

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