DESTINEY DEAN
Resume:
DESTINEY DEAN
Pensacola, FL ***06
************@*****.***
OBJECTIVE:
A gifted Customer Service Representative with huge experience in performing office support duties which involve providing information to the public, receiving payments,
addressing customer complaints, preparing and maintaining records within the company
and performing other duties as required.
HIGHLIGHTS OF QUALIFICATIONS:
1. Knowledgeable abilities in verbal and written communication.
2. A patient listener who fully focuses on understanding customer desires.
3. Strong skills in time management, prioritizing task, and meeting deadlines.
Communication & People Skills:
1. Consistently maintain a positive attitude and enjoy helping people.
2. Articulate and very effective working with people of different backgrounds and temperaments.
3. Accurately record, remember, and verbally communicate detailed information.
4. Cooperatively work with others to produce and deliver required work.
Organization & Time Management:
1. A problem solver who quickly grasps complex situations and turns them into manageable task.
2. Produce quality work even when under extreme time pressure and deadlines.
3. Willingness to collaborate in teams to produce quality products and reports.
4. Track record of success reducing cost and increasing revenues.
5. Strong ability to motivate fellow team members to achieve great result.
6. Excellent attention to detail and committed to timely follow-up.
7. Execute tasks completely, on budget and deadline.
Technical Skills:
Accurate Keyboarding skills.
Working knowledge of Microsoft Office Applications.
10 Key, 31WPM.
Cash handling procedures.
Work Experience:
Customer Services, Cavalier Telephone, Pensacola, FL 2008
1. Outbound Sales
2. Telemarketing for High Speed internet and Telephone services
3. Coded calls to ensure accuracy.
4. Read a script in verbatin order.
Customer Services, Choice Point, Pensacola, FL 2007 – 2008
1.Outbound/Inbound Sales.
2. Communication Specialist for a variety of insurance providers.
3. Coded calls to ensure accuracy.
4. Answer customer questions in professional manners.
5. Read script in verbatim order.
Sales Associate, Kat Man Du, Pensacola, FL 2005 – 2007
1. Sales Associate.
2. Developed client base through apparel sales.
3. Increased sales volume through sales apparel.
4. Trained new associates.
5. Reviewed cash receipts and operations for accuracy.
6. Maintained floor inventory.
Sales Associate, Wal-Mart Super Center, Pensacola, FL 2006 – 2006
1. Assist customers via telephone with orders, request, and problem resolutions.
2. Identified additional needs of customers related to product selections.
3. Maintained assigned departmental area.
Education:
Escambia High School, Pensacola, FL 2003 - 2006
Reference Upon Request
1. Felecia Hunsucker, Cavalier Telephone Supervisor, 850-***-****
2.Rachel Sasser 850-***-****
3.Rhonda Snell 850-***-****
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