Human Resources Manager

COLLEEN NORMAN, PHR

718-***-**** ******************@*****.***

Accomplished Human Resources Generalist with over ten years of progressive experience. Extensive knowledge of industry practices and procedures, including on-boarding, benefit administration, recruitment/retention, employee relations and labor law compliance. Self-starter with the ability to manage multiple projects that support strategic companywide initiatives.

PROFESSIONAL EXPERIENCE

eChalk Inc. K12 EdTech Software Company 02/2007 – present

HUMAN RESOURCES MANAGER

• Manage the entire Human Resources function for an entrepreneurial education software company.

• Create policies ensuring the uniform application of employment law and compliance across multiple states.

• Manage the administration of all benefit and compensation programs, liaison with brokers and insurance vendors.

• Design, and implement all employee relations programs including an internal employee satisfaction survey.

• Facilitate all new hire orientations creating all reference documents, employee handbooks, and training guides.

• Re-designed and incorporated organizational core competencies into a 360 degree performance appraisal.

• Implement and maintain ADP’s HRB human resources information system ensuring the effective integration of with ADP’s Pay Expert payroll system and other business applications.

• Process all personnel actions including leaves of absences, workers compensation, terminations, benefit enrollment and payroll processing.

• Assist hiring mangers with identifying, and interviewing and selecting candidates using various recruitment methods.

Woodhull Medical Center Hospital Finance Department 7/2006-2/2007

CONTRACT AFFILIATION COORDINATOR

• Served as the point of contact for all due diligence meetings discussing the potential overlap in services and unionized employee benefits in preparation for merger negotiations.

• Coordinated affiliation meetings representing the office of the Chief Financial Officer of the North Brooklyn Health Network, the Chief of Services representing the Woodhull Medical Group and NYU Medical Center on a contract basis.

Retail Ventures Inc. DSW Nationwide Retail Chain 5/2004-7/2006

HUMAN RESOURCES MANAGER

• Managed new staff hiring process including recruiting, interviewing, implementing the staff orientation process for over 100 employees.

• Create and oversee employee relation activities to foster team work, employee satisfaction, safety and compliance to workplace regulations.

• Coach and conduct corrective counseling; investigate claims; respond and follow-up on employee grievances.

• Responded to all employee inquiries relating to benefits, evaluations, training and development.

• Processed all personnel actions to include leaves of absences, workers compensation, payroll and terminations.

• Maintained confidential staff records and information according to Sarbanes Oxley auditing standards.

• Assisted with recruitment efforts for remote store locations.

Bed Bath & Beyond Nationwide Retail Chain 5/2002- 5/2004

ASSISTANT HUMAN RESOURCES MANAGER

• Assist with recruitment and interview process by prescreening resumes, scheduling interviews and job offering.

• Facilitate new hire orientation emphasizing company standards for customer service.

• Prepare benefit enrollment and orientation packages for new staff members; track and resolve claim issues.

• Manage and process all termination paperwork including COBRA and employment verifications.

• Maintained active and terminated staff records and confidential information according to auditing standards.

• Oversee and serve as payroll backup for office assistants using Kronos timekeeping system.

• Author monthly newsletter highlighting employee of the month, announcements and product updates.

Church Avenue Merchants Block Association Nonprofit Organization 11/1999- 5/2002

EMPLOYMENT CONSULTANT & TRAINER

• Developed and nurtured employment opportunities with outside hiring managers for clients in non-profit workforce development program.

• Provided full range of employment services including interview training, resume workshops, case management and referrals to other internal support services.

SKILLS

MS Office suite software programs; Adobe Acrobat; Payroll software: Kronos; Time in a Box, ADP PayeXpert; ADP HRB employee portal; Internet job boards; Excellent interpersonal, problem solving, verbal and written communication skills, as well as exceptional tact, diplomacy and discretion.

EDUCATION & PROFESSIONAL CERTIFICATIONS

Fairleigh Dickinson University, Hoboken NJ

Professional in Human Resources (PHR) Certification, Society for Human Resources Management 1/2011

John Jay College of Criminal Justice, New York NY 1/2006

Master of Public Administration, Human Resources Management

Cornell University, Ithaca NY 5/1997

Bachelor of Science Degree, Agricultural Life Sciences

References Available Upon Request

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