Customer Service Manager

Josetta Lambert

**** ****** ** *** *, Little Rock, AR 72204

Cell: 870-***-**** : **************@*****.***

Objective

To seek in entry level position utilizing my leadership, interpersonal, financial, and clerical skills

Educational Background

Watson Chapel High School May 2006

Pine Bluff, Arkansas, United States

University of Arkansas at Pine Bluff May 2012

Pine Bluff, Arkansas, United States

Bachelor of Science in Biology

Work Experience

Resident Hall Specialist

August 2011 to May 2012

University of Arkansas at Pine Bluff – Pine Bluff, AR

• Overseer of security monitors to ensure safety of the student residents

• Provide assistance to students and parents

• Answered questions regarding school and dorm policies, while maintaining knowledge of current rules and university policy

• Clerical Duties such as: filing, printing, copying and collating, typing, and answering telephones

Building Manager

July 2008 to March 2012

Prince Hall Grand Lodge – Pine Bluff, Arkansas

• Greeted customers entering the facility to ascertain what each customer wanted or needed.

• Provided an elevated customer experience to generate a loyal clientele.

• Assisted customers in person and via telephone.

• Clerical Duties such as: filing, printing, copying and collating, and typing

• Maintained positive attitude to make customer's experiences memorable and pleasant.

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Server/Cashier

July 2004 to June 2008

Western Sizzlin – Pine Bluff, Arkansas

• Assisted customers with food selection, inquiries and order customization requests.

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Provided an elevated customer experience to generate a loyal clientele.

• Worked as a team member performing cashier duties and cleaning while providing excellent customer service.

• Assisted customers with store and product complaints.

• Guaranteed positive customer experiences and resolved all customer complaints.

• Accurately balanced cash drawer after every shift.

Affiliations

• Member of the Order of Eastern Star

• Church Clerk

• Youth Instructor for the Arkansas State Baptist Congress of Christian Education

• Member of Delta Sigma Theta Sorority, Inc

-Served as 1st Vice President

-Served as Committee Chairperson

-Served as Miss Delta

Skills

• Strong organizational skills • Customer service

• Creative problem solver • Telephone inquiries

• Listening skills • Telecommunication skills

• Excellent communication skills • MS Windows proficient

• Fast learner • CPR Certification

• Strong client relations • AED Certification

• Energetic work attitude

References

Upon request

Contact this candidate